So I’m into my 4th month as a new partner and I can’t get a straight answer from my shifts or SM. Wondering if y’all can help... Can we put cold foam (any kind) on hot drinks?
My store manager is all about the customer... no matter how bitchy or or horrible they are treating us, she is all about us putting the customer first and “sparking that moment of joy”. But I’ve helped out at other stores that say no because of the hot/cold combo creating bacteria. I guess similar to the idea behind not being able to pour a hot drink over ice because it curdles the steamed milk.
Anyways... I was just wondering if we can or not or if anyone can point me to something official? Thanks!
Paixpipe21 points2y ago
I don't know if there's an official policy, but we put cold whip cream on hot drinks so I don't see why not.
[deleted]12 points2y ago
It’s 100% allowed, in fact Starbucks released an $1 last year in certain markets.
There’s no reason cold foam wouldn’t be allowed, but whipped cream and pouring cold milk into a hot drink would be. There’s literally no difference.
GoldTurds-10 points2y ago
"If the til let's you, we're allowed"
Just like how it knows we can't do venti and trenta nitros.
ladytaters6 points2y ago
It's gross, but if it's what they want, it's what they want. IDK if there's a policy in place cause cold foam is a relatively new thing for us.
sharkiemd4 points2y ago
its definitely something we *can* do, but not something i would recommend. if a customer really wants it, give it to them, but tell them we usually don’t put cold foam on hot drinks.
BossMomma5203 points2y ago
We just tell them that the foam is going to melt into it so they know what to expect, but thanks to TikTok they don't care and still want it. 🤷🏻♀️ okie dokie, pay your extra $1 for sweet cream foam to melt.
Kdeabill3 points2y ago
Everyone at my store says it’s against standard and that we can’t, so we usually just give them a tall cup with the foam on the side and let them add it themselves. I know at least one of the other stores in the district does it though.
juiceyluicy3 points2y ago
You’re definitely allowed to 👍🏻 edit: you aren’t 4 months into being a new partner. You’re not new, you’re just a partner! And I suspect you’re doing great <3
MommaX2Barista [OP]1 points2y ago
Thank you! I think I am but some days I have my doubts lol!!
nothappynotnew3 points2y ago
It’s hot milk over ice that creates bacteria not the reverse
BeardiesRule112-4 points2y ago
So why are we still making iced cappuccinos?
nothappynotnew3 points2y ago
Because u make it with cold foam now?
starfishgobam3 points2y ago
I mean the foam would melt soon but yeah it’s possible. I mean, we do put hot foam on the iced americanos LOL so it’s whatever floats your boat.
Js_On_My_Yeet2 points2y ago
Honestly, this is to the customer's discretion. We're not responsible for what they order. We're responsible for making what they order. So I would put it regardless if it's okay or not.
MommaX2Barista [OP]1 points2y ago
Thanks everyone!!
RestingBaristaFace-2 points2y ago
I’m one of those people who tells customers we’re not allowed. Idk if I’m right it’s just the stupidest thing ever. I also make the white mocha, extra caramel drizzle with sweet cream instead of 2% if the customer doesn’t say “foam” when they’re ordering.
nothappynotnew5 points2y ago
Yeah maybe u need a new job
astivana1 points2y ago
I just say it won’t work that well. If they insist then whatever but most of the time they seem to be just trying things out and will back down.
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