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Starbucks Baristas: The daily grind

Full History - 2020 - 11 - 07 - ID#jq59zg
28
How normal is it to get angry at partners for coming in store to order when they are off? (self.starbucksbaristas)
submitted by turquoisturtle
I also got called out for my beverage being 'difficult'
CM
Quad
Coconut milk
sub CD syrup,
Light Caramel
Extra C D sprinkles


Maybe I am too new, but I thought that if we are off the clock we are customers, not be chewed out about something they are upset about that happened when I was on shift, ( I actually had nothing to do with it) in front of my spouse and a full cafe.
It was humiliating.
Is this normal for Starbucks? Or shifts at Starbucks?
Dorky_baby 50 points 2y ago
That's not normal, i always tease my partners when they come in but getting mad is not ok. You are technically supposed to be treated like a customer.
nervousextrovert 18 points 2y ago
This. A million times this. I stray from Frappuccinos. My last day was a week ago but you are a customer and deserve to be treated as such. Some baristas can just be jerks. Don’t take it too seriously
different_as_can_be 23 points 2y ago
VERY not normal. i’ve been at my store a while so they always give me a hard time, but it’s all in good fun. that’s some straight up not okay behavior.
lizeken 16 points 2y ago
I’d talk to the supervisor or sm about it tbh because that’s not okay. It’s one thing to joke around with partners on their days off (“oh you can’t get enough of us hahaha” or “hey hop behind bar and make it yourself hehehe”) but being straight up rude to you and IN FRONT of other customers is not acceptable
[deleted] 13 points 2y ago
Remember, you’re not a Karen if speaking to the manager is justifiable.

This is justifiable.
sierrobear 5 points 2y ago
That is absolutely not acceptable. But also the reason I go to a different store for my markouts because my anxiety tells me that’s going to happen something like that...
rekaepsnah3 4 points 2y ago
This is not okay. Joking around is one thing but getting angry is another story. I went into my store this morning on my day off. I asked if they were busy and they said a little. So I ordered a cold brew. My favorite shift says “did you want something different?” And I told her I wanted a blonde double shot and everyone working was like “omg get what you want it’s okay!” That’s how it should be. It’s not like you are getting a frap with 10 customizations. Regardless you are a customer when you are not on the clock.
P.S. my old store would probably have been the same way as yours. I feel for you. I’m lucky to now work at a store with 99% amazing partners. I wish all stores were like that. I probably never would have quit the first time.
SewOnAndSewForth 4 points 2y ago
It’s one thing to give each other crap. My store def has done this (esp when my 6yo wants a DSB bacon only) but to berate you in front of your family and customers is inappropriate and wrong. I would talk to your SM.
EeePeeTee 2 points 2y ago
Honestly, it isn't acceptable... But it is normal.

Also, your drink is a lot.

Please don't kill me. This is my honest opinion.
cvives 5 points 2y ago
The only thing worse is coming through the drive through and asking for 3 complicated drinks with food and then giving partner numbers at the window when the cars are wrapped around the building. I don’t know why that unnerves me so much but it does. Of course I’m pleasant and treat them as any other customer but inside I am rolling my eyes and fuming for half a second
littledahmer 1 points 2y ago
It’s not normal. I went in on my off day once and it was super busy! Got asked by barista taking my order if I’d cover for a call out. I said no, they got mad and refused to heat up my panini. I told them to heat it up and they reluctantly did. I don’t really care as much, most days I go to a different Starbucks but also don’t take their shit, ya know?
jayytheawkward 1 points 2y ago
Your drink isn't even a lot. It is an easy drink. It's just a caramel macchiato with a different syrup and sprinkles. If someone thinks this is difficult, they don't bar very often. Not ok to get mad, it's one thing if they were joking, but you are a customer as soon as you clock off.
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