Me: Hi, welcome in!

Customer: \*stares\*

Me: Do you have a mobile order?

Customer: Yes.

Me: What was the name?

Customer: It was a venti caramel latte with two pumps white mo--

Me: John?

Customer: --cha, three scoops vani--

Me: Oh yeah, I've got that one right here, it's for John?

Customer: --lla bean powder, four...

I had a guy come in today and do this..

Me: "Hey do you have a mobile order?!"

Him: "yeah." *dead stare*

Me: " Cool! What's the name on the order?"

Him: *exasperated sigh* "It's a coffee."

Me: 😐😑😑😑

Like oh really?! How unique!!

"hi do you have a mobile order?"

"yeah it's that one" \*points to one of 15 hot venti drinks\*

"ok what's the name?"

"it's that one!!!!"

"... is your name mary, SIR?"

I’ll only say my drink if I think that’ll make identifying it easier, but I’ll say it after my name. Like, “thatsmysharpie, it’s the passion tea.” Because I know it also sucks to look at all the labels sometimes.

But if my commentary isn’t going to help, I keep it to myself.

I once had a lady come in and say she had a mobile order and said it was a nitro and get mad because it wasn’t ready for her to pick right as she walked through the door like sorry ma’am I want the nitro to taste right

My favorite is when they are in drive and just say hi I'm picking up an order. Like girl, give me a name. I have 15 mobiles sitting on the counter.

We keep our mobiles behind bar so people usually come up to us and let us know they’re picking up. But some people, man, SOME PEOPLE just stand in the corner of the store on their phones, stare at the ground, or just wander around & then get mad when other people who arrive after them get their drink first or they’ve been “waiting too long”.

For all we know they could be waiting for a friend or still deciding what to get. Am I supposed to see them walk in the door and automatically know what they’re here for?? Just let us knowwww.

i HATE when customers ignore me standing at the reg asking them if they’re going to order or pick up and immediately make a bee line for the hand off. do they think im just greeting them for fun???

Or when youre on register and they just stand slightly in the area you're working in and stare at you. I had a lady come up to me and she was there for like a minute before i saw her, turned around and i was like oh, what can i get for you? She mumbled something but her mask muffled it so i said, oh im sorry, what did you say? Your mask kinda muffled it. "I SAID i wanted a fORK." Sarcastically enunciating the "fork". 🥴 yes maam here's your fork have a great day! "thanks"