a large rant oh sorry haha it’s my first time here, what’s the word again? venti? rant (self.starbucksbaristas)
submitted by josiemoppinnn
So i come in for my shift, do my covid quiz test thing and then walk out back and my ssv was like “no perfume lol” and i was like “what perfume?” and it was literally my soap, hair stuff, deodorant etc that i like showered and used today (it’s all lavender btw so it made one strong lavender scent i guess) and I told her i thought it was just my soaps and products and apologized but I couldn’t really take it off, and she was “like do it again and they will most likely send u home tho lol”. i was like ok lol but then she was super passive aggressive towards me all night. (she was a lot meaner during the initial conversation about it than i wrote tho, here’s where i start to use caps=more important) . So my ssv put me on window (both positions, DTO and Window) because my scent was giving her a headache AND NOT EVEN FIVE MINUTES GOES BY AND IM GETTING YELLED AT BY AN ELDERLY LADY FOR TAKING TOO LONG AND APPARENTLY NOT GIVING HER ENOUGH ATTENTION. HER DRIVE TINE WAS ONLY 11m35s BY THE TIME SHE DROVE AWAY WHICH IS ACTUALLY REALLY GOOD FOR 5:00PM ON FRIDAY, THERE WAS A LARGE ORDER (close to 60$) OF ALL DRINKS, A NICE MIX OF COLD AND HOT BEV, ALONG WITH ALL FRAPPES THAT WENT THROUGH JUST MOMENTS BEFORE HERS AS WELL AS TONS OF MOBILES. I HAD ALREADY DISRUPTED BAR TO GET HER DRINK MYSELF BECAUSE I GREW IMPATIENT AND KNEW HER DRINK WOULDNT BE OUT ANYTIME SOON IF I DIDNT DO IT MYSELF, AND HAD PAUSED TO GET HER A RECOVERY CARD WHICH WOULD GIVE HER ALMOST 2 OF THE DRINKS SHE ORDERED FOR FREE BEFORE I EVEN OPENED THE WINDOW. AND WHEN I OPENED THE WINDOW I WAS ABOUT TO EXPLAIN THAT I WAS GOING TO GIVE HER A RECOVERY CARD SHE JUST STARTED YELLING AT ME. SHE TOLD ME I WAS UNORGANIZED, THAT MY STORE WAS UNORGANIZED, THAT WE WERE TAKING CARE OF JUST ABOUT EVERYONE BUT HER MEANWHILE I WAS SUPPOSED TO FLEX TO CAFE AND FOOD BUT HAD NEGLECTED IT TO MAKE HER DRINK MYSELF. Once she was done ridiculing me, I nicely explained to her what my personal thoughts were and explained what was going on in the store and told her i was preparing her a recovery card. i told her what it was and that i already had set one up for her, i also tried to explain to her that we have set positions at starbucks for basically the duration of our shift. as someone on window i have almost no control over when and how drinks are made and put out because I don’t make the drinks, and there could be more than just drive through drinks. she ended up angrily declining the recovery card and saying “i just want my fucking tea and to ducking leave”. THATS NOT EVEN IT i litterally closed with three of my coworkers who i’m not close with at all, i practically begged one of my coworkers i’m closer to stay but he wouldn’t and tbh i don’t blame him. i tried to talk to my coworkers i didn’t know well like i would basically any other coworker. but i ended up feeling very iced out and out of place for the whole duration of my shift. eventually coworker A decided she was going to do closing tasks instead of bar and coworker B stepped up and was like “ya i can bar” which created kinda a problem. coworker B is nice and all but just doesn’t know how to do her job, and litterally like doubled our drive times as well as needed help with every drink she made, and was trying to flex on dto for me but she was already struggling so much. (she struggles with all the positions and has had multiple private training like “sessions” after her initial training, i always try and help her and give her advice but she just doesn’t seem to get it. she’s coming up on her 6/7th month with us, if anyone has any advice please let me know. ) so i was like fuck it i’m gonna get blamed for everything that went wrong anyway so i might as well do both window positions, bar, AND closing tasks since i’m in this predicament, and asked coworker B if she could mop and do floors since i know that is something she actually enjoys doing. i was actually able to get our drive time down by a lot, and all the back ups and mopping of behind the counters and such done (coworker b was only able to mop the cafe and sweep before she had to leave) i love my job at starbucks and the benefits, and i adore my coworkers a lot of whom i consider my friends now, i consider them some of my best friends, but my mental health has been so destroyed since march. being immune compromised, recovering from addiction, trying to graduate my senior year of highschool depressed and remote with adhd as well as having dropped my in school friends, the election and a break up from a decently long tern relationship (for high schoolers at least) and then adding the stress of working at starbucks right now is just too too much. corporate could litterally care less about us, and i hate how fake woke the company is. plus customers litterally effing abuse us and we can’t do anything but break our backs doing anything to satisfy them and make sure they’re happy and i understand that’s just good customer service but when it’s getting to the point where it’s happening all the time over and over every shift it really wears you the fuck down and out. i really wish corporate could like practice what they preach and genuinely take the time to put partners first, listen to us and really take our thoughts and feelings into consideration. starbucks makes them seem so forward and like our mental health is important to them but its really not. they also claim to support blm but are also donating to the militarization of police, not reworking or reform. it’s just so much idk man. and the sad thing is it’s not like i can leave during these trying times. i just don’t know if i can handle it anymore
have a good night though :)
(edits: 11/20- fixed grammar and flow of rant
11/21- more grammar and flow edits as well as slight elaboration/better explanation)