Hi guys, sorry in advance as I believe this is gonna be a long post.

throwaway account for identification purposes.

Basically long story short I started working at Starbucks in August of 2019, loved it up until April when the pandemic hit and management changed (an ASM left, and SM got switched). Ever since then its been a shitshow and I've hated it there, working 4-8 hours a week felt like 20 hours a week (which i used to do all the time) because of how mentally drained it makes me. This new SM is just very catty and particular in what they want, all they care about is CC scores, CC scores, CC scores, which I totally understand and get but also you need to care for your baristas. This SM basically puts on a fake face all-around partners and customers and you can tell it's fake and that she is trying HARD to just be a person they're not. Also, this SM gets very passive-aggressive when partners do the slightest thing wrong or if they're not literally smooching a customer's face and talking to them, using the camera, or if they ask a "stupid" question she will just give catty responses, etc. They do not care for their partners what so ever and demands a lot from them. An example being is that they wanted either two options; all partners be available four times a week and for 1 additional day a week to be on-call, or to hire more people but that means many people's hours would be cut... Obviously, people went for the second choice, it seems as if this SM wanted to get rid of all the students and part-timers... This SM also has not taken covid seriously we have gotten a customer tell us they were linked to a case in the DT and basically did nothing about it when a partner complained to our SM.

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Now to my own personal things; this SM is SO flakey with me! I used to work 3-4 days a week now I work 1 day a week, they have not scheduled me on and off periodically (3 weeks off, 1-week im scheduled for a day, 2 weeks off, scheduled for 1 day of the week, etc) I don't necessarily mind this but consistency would be nice - there was a time where one of the ASM complained to me not being available enough so I opened my availability to three times a week with preferably two times a week of working - this was denied - ok, whatever, even though they asked for me to be avaliable. my mental health (and many other partners mental health) has been deteriorating because of the micro-managing and how they make us feel stupid and make us feel like we don't know how to do our jobs even though we do, we never had issues like this with our previous SM and the turnover rate has been even higher than usual for our store. For Christmas break I decided to open up my availability while I'm away from school to four days a week - something came up with an important family surgery and me needing to take care of this family member back at home and I talked things out with my SM (because they denied my schedule change) and they said ok sure, send your availability (because I thought I could maybe work two days a week at the evenings to kind of resolve some conflicts) they denied this even THOUGH over the phone they said they would approve it. I was really close to giving my two weeks at this point - however, I'm considering switching to evenings so I'm away from management but I feel as though that would be rejected as well because everything I ask for well in advance seems to be rejected and with some made-up BS excuse. Finally, a coworker wanted to take a shift, I offered mine, the SM said no because I need to have hours every week (when this SM would literally not schedule for 3 weeks... somethings not adding up here...) and then this partner clarified and said that this SM made it sound like I asked for two weeks off and that I cannot have another week off (which of course is not true at all and is no such thing theyre just not scheduling me)

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I'm so sorry about the long post but I just wanna know what are my choices here - can I transfer if I reach out to my DM? or am I better off to quit and reapply to another store in a few months... because I don't wanna work in a workplace where I'm treated like absolute shit but I still wanna work for the company. I'm probably missing a lot more details because so much more has happened but I'm just writing this in a really flustered state rn, there are tons of other small and big things that happened to other partners that I didn't state above. I imagine if I try to transfer through my SM they would just deny it like they have denied literally everything else. someone please help me out i'm so lost. Im genuinely thinking of just giving in my two weeks ://.