WHY IS IT SO HARD FOR MOBILE CUSTOMERS TO JUST SAY THEIR NAME? Why must they point to drinks when you ask “what is your name?”. One day I’m just going to lose my shit and scream 😱 WHAT IS YOUR FUCKING NAME
How do they pick up a pizza or any to go order in their life? When I pick up food for myself or others i always share my name on order. We don’t care if you are a boy picking up under a girl name or vice versa. I can’t anymore #onlyatstarbucks
cxbar25 points2y ago
“what’s your name” “that’s mine right there” “okay what’s your name sir” “that’s my drink” *points and almost reaches behind plexiglass to grab it” “is your name (name on cup)” “what? no i’m ____” -.-
juiceyluicy23 points2y ago
“I have a mobile order” you and 20 other people what’s your fucking name?
[deleted]16 points2y ago
Or they tell me what their order was....I have a million drinks up here that look exactly the same !!!! Just tell me your name sis
hecaete477 points2y ago
“I had a grande peppermint mocha” yes you and 5 other people
AMarie-MCMXCI9 points2y ago
My absolute favourite customers are the ones that walk in and immediately say "hi my name is ... I'm here to pick up a mobile order."
hecaete473 points2y ago
10/10 will give praise to customers who ask us straight up if we have an order ready for [name] bc it helps so much instead of them awkwardly standing there or floundering about with their entire order or pointing at drinks.
cush4 [OP]2 points2y ago
YES!!!!
hilaerious-16 points2y ago
I like when I ask for a name and they list their entire order and life story.
papayaushuaia5 points2y ago
I ask:. What name do you want on your cup? This seems to help
cush4 [OP]2 points2y ago
Sorry post is regarding mobile handoff. They determined their name on their app. The only thing that helps is the customer knowing their name
incrediblystalkerish2 points2y ago
Yes, this
sp00kith0t4 points2y ago
I had a lady come in and pointed at the 4 fraps on the counter I was handing out to another customer asking if they were hers, then I asked her her name just to see that her order was a trenta tea when checking lol I can’t with people
hecaete472 points2y ago
To be fair, some folks are sent on errands to pick up orders that family or friends placed with zero idea what that person actually ordered lol
official_koda_3 points2y ago
It drives me insane when I ask for a name and they go “I got a mocha” like did I ask for the drink name
cush4 [OP]1 points2y ago
Haha i know! it’s like bloody hell, did you hear the question? Can you imagine going to pick up pizza and saying “i ordered a pepperoni pizza”
How bout the customers who give you their first and last name, Amy McDonald. Is that the name on the order? No it’s under Ryan. 🤦🏼♀️ got it!
EvenTheKitchenSink3 points2y ago
I love the people who just come in and stand around waiting for me to call out their name and leave it one the counter as if that’s how we’ve kept doing it since March. “I have a mobile order” ...........So?.................
cush4 [OP]2 points2y ago
Haha yes! seriously we are 8 months in and they still struggle in picking up an order
paolathepanda3 points2y ago
Sometimes I'll literally wait a few seconds if they say "i have a mobile order" because I want to see if they'll remember to which 99% they dont so I'll just be like ... ummm ok so what's the name on the order ???
Like I'm supposed to magically know which one is theirs...
StaffZealousideal2711 points2y ago
“order pick up for 311” he’s got the right spirit, but not quite there.
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