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Starbucks Baristas: The daily grind

Full History - 2020 - 12 - 07 - ID#k8kfly
42
Long story short: I've been having problems with a shift. 70% of partners want him gone. I tried talking to my SM but I always felt guilty and pointless after. Nothing was done about Sean. We called DM yesterday, SM freaked out. She is finally collecting our statements. This is mine. Plz help! (reddit.com)
submitted by [deleted]
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SnooSongs7317 38 points 2y ago
Unfortunately this is probably not enough to get him fired. They might talk to him about his tact, but he didn’t do anything to merit losing his job. A lot of people hate their bosses and it’s something you just have to deal with unfortunately. Have you tried pulling him aside and confronting him about his abruptness? Or talking to your sm about working desperate shifts?
dadepressoespresso 13 points 2y ago
Everyone is afraid of him in this store. He is 2 faced as fcccccccc. Whenever my SM is here, he'd become the best angel on this earth. When she isn't here, that is his true face. Our other 3 shifts are also afraid of him. We are mostly females. He's 6ft 2, the only male shift, and has aggressive tendencies. Our SM refused to check camera footage for proof of his throwing and outbursts... idk what else to do
NOTcreative- 16 points 2y ago
SMs don’t have access to camera feeds only a police officer with an official request can get the video. Like OP said what is in this statement isn’t enough for even a warning. What you want in the statement is verbal abuse or throwing objects and being aggressive in general. There should be an investigation where all partners in store are interviewed.
CriticalSheep 11 points 2y ago
Good on you and your team standing up for yourselves! I don't think you're wrong to be doing this, and it's good to stand up for yourself and the rest of your team is on board as well. I hope this creates some impact in your store!

You're saying he has aggressive tendencies in your comment below but unfortunately that's not shown in this statement. This statement just shows that Sean has a short fuse and/or has poor interpersonal relationships. The most he'd receive based off this is a verbal coaching about his communications with the team.

However, has Sean been a bully? Does he insult you or your coworkers needlessly? Has he been physical with you or any of you coworkers? Complaining about you going to the bathroom shortly after your 10 doesn't really fit the bill unfortunately. That's just him being a bit of a prick.

Look through the anti-harassment and bullying section of your partner handbook; has he broken any of those rules? If yes, be specific. Sending you home because of how you answered the covid test isn't bullying or rude; he's doing his job and protecting the store, even though he didn't take the time to listen to your side of the story.
Lilium816 10 points 2y ago
Probably going to get down voted here, but this is my two cents if you want this to be effective.

Anything you say about actions you yourself have performed that go against Starbucks standards can and will be used against you. Avoid referring to yourself as much as possible. The focus should be on the actions and behaviors of another. (you mention making prep while on DTW, a pretty big no-no and especially so during a time when our customer connection scores are being hounded. At a later point you further mention something along the lines of not connecting with customers.)

Avoid using adjectives and adverbs when describing the actions of another. These points should strictly be statements of facts. You're writing a report, not telling a story. It's easier to believe something as the truth if it doesn't seem exaggerated. (at one point you write about them throwing an empty milk jug, the way you write makes it sound like the full-force yeeted that sht right at you, but then you say "it wobbled".) Use enough detail to describe the situation, but again, avoid using adjectives and adverbs where possible.

While I agree that these behaviors are not "third place friendly" none of it seems to be enough to really warrant immediate action. Don't forget Starbucks also has policies to "assume the best in others."
Further, don't forget confirmation bias is a thing. While I believe you that these behaviors are unacceptable I find it difficult to believe that each and every action this individual takes is truly that awful. I feel that if it was, a customer or two likely would have taken note and made a call of thier own.

Best of luck! I hope everything works out for the best of you and your store. ❤️
dadepressoespresso 1 points 2y ago
Thank you!
Ok-Bowl4392 3 points 2y ago
I think that all sounds really great, but you should include that you’re afraid of him because of his aggressive tendencies.
L_Swizzlesticks 3 points 2y ago
Good for you. I hope they fire his ass quickly. Bastard.
Elliotisnotokay 2 points 2y ago
Unfortunately I dont think this will help. As he is following standards and you arent. Maybe try taking it from an angle saying he makes you dread going to work bc of his harrassment and say he makes it a toxic environment
ih8yogurt 2 points 2y ago
Thank you for sharing this. Now I know what my sm means when she says “I need detailed documentation with dates times and witnesses next time you come to me with a problem”
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