I was working drive thru this evening, and it had finally slowed down after a busy day. A lady pulled up to the speaker, and she said she was having a really bad day and she doesn't come to Starbucks that often, but she wanted to get something to cheer her up and she just needed a minute to look at the menu. I told her to take her time, and offered to help her pick something if she needed. She took me up on that, and I offered my go to happy drink, a basic caramel macchiato. I've had a really hard year and a half, and honestly, that sweetness of the caramel at the bottom has made me feel at least a little better more times than I care to remember. She took my suggestion, and pulled up.



The girl on bar heard her order, and said she was going to put a heart on her lid. I'm glad, because I was thinking the same thing. When I gave it to the customer, she got really choked up and said it had been a really bad day, and thanked us so much for helping her out. I wish I'd had something profound to say that made it better, but without knowing her story, I just told her we've all been there, and that it would all be ok.


I don't know...it's not a great story, but that interaction just really touched me. I know that there are a lot of things that people don't like about this job, but I firmly believe that the best people work at Starbucks. Before I worked here, I had a lot of issues with depression and every time I came in, the baristas cheered me up even though I didn't act like anything was wrong. Now that I do work here, it makes me feel good that I can do that for other people. I hope that lady did feel a little better and like things will be ok.