Starbucks Baristas: The daily grind
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I was received a warning on my first day but I didn't know what to do! I already hate working here! (self.starbucksbaristas)
submitted by ithinkimindanger
So yesterday was my first day was opening with a shift supervisor. I've worked at Starbucks back in 2007 and the only thing I remembered was how to make the teas. I meet up with the supervisor, he opens the doors and I'm putting on my apron expecting him to show me how to do everything but he says he has to run out and pick up more cups and that he'd be right back. Before I got a chance to say anything to him, he walks out the back door and gets in his car, and literally leaves me all alone.
So it's 7 am, and the store opens at 7:30 am and I'm in the back looking for a rollodex or phone numbers I could call. I couldn't find one. I don't have the shift's number who just left. I looked at the schedule which had a few numbers including the manager and the assistant manager. BOTH of their phones go to voice mail. I called other employees who had their number next to their name and only few picked up. The first girl says she's not on the schedule and can't help, apologizes. I ask her if she can tell me what to do, she says she only closes and has to go. I call another guy, I think he was a shift as well, and I explain what's happening, he is shocked as I am and says, "Ok, I'll be there shortly". So I try to do what I can, I put random pastries in the case, I'm able to make basic tea, I'm able to make coffee but don't know how to use this newer espresso machine.
And I DON'T know how the headset works. It's 7:30 am, the store is open, there is a line at the drive-thru, and people coming in. I tell them I'm new and they left me here but someone is coming. Some were understanding and just wanted coffee, that's fine, I've made coffee, but I don't know how to use the register. I try to call back the guy who is coming in but he's not picking up now. I start giving away free coffee and made sign at the drive-thru speaker that you have to come in. I'm literally in panic mode and on the verge of an anxiety attack. Some customers were angry that they couldn't have espresso drinks. I look for those complimentary sorry cards but couldn't find them. I tell them they can have coffee or tea free of charge.
Both shifts show up at around 8:30 am, an hour after opening. The guy that was supposed to help me is rushing to open the rest and getting huffy with me, he tells me to just go sit in the back. The other guy who volunteered to come into help is helping him but they're giving me the cold shoulder. I'm almost on the verge of tears but I've just landed a job and this has to be some sort of misunderstanding.
The store is finally open, they're both rushing through orders until it calms down. The shift supervisor I opened with comes and sits down, trying to contain his anger, but he says, "Did I not leave instructions?" He pulls out a packet that I knew NOTHING about. "Did you not work for Starbucks before?" And I tell him, I did but well over 10 years ago. And he says, "The only reason we decided to hire you was that we thought you knew what you were doing". At that point I get angry and tell him he's being completely unreasonable, and that he didn't tell me about any "packet", at which point the manager and a few other baristas walk in. Some are really nice and say hi. The manager ignores me, doesn't say a word to me while he's looking at his computer.
Then he speaks with the shift that was opening with me outside. He comes back in and welcomes me, gives me a few booklets, has me fill out some additional paperwork but after that the first thing he says was, "We hired you because you mentioned you worked here before." and I tell him, "I said that I worked here in 2007, you can't possibly expect me to remember how to open the store!", he says "alright, calm down" (I'm as calm and respectful as I could be), and then he tells me he's going to have to issue me a warning, not a write-up, but a warning. And I ask, "for what?". He tells me I shouldn't have given away free coffee and I should have called him.
Oh. My. God. He wouldn't pick up!
The other baristas have been really understanding, including the other shift that came into help me, and even gossiped about the manager being a misogynistic hardass, and they helped show me the ropes. Very kind people. But that the shift that I opened with and my manager were complete assholes to me the entire day. I thought about just getting up and leaving but the rest of the baristas were all so nice and told me the assistant manager was much nicer. One of them told me to schedule a meeting with the district manager and I have. She'll be in the store this Friday to discuss what happened. I go back tomorrow but I switched my opening shift with another barista.
This was so unprofessional and degrading. I'm grateful I was able to find a job when others couldn't, and maybe I did embellish my 2 interviews to make it sound like I had some experience, but to open an entire store by myself without help?
I hope the district manager takes my side. Most of my bosses were assholes in previous jobs but I'm actually afraid to work with this one and that one shift.
HORRIBLE day.
So it's 7 am, and the store opens at 7:30 am and I'm in the back looking for a rollodex or phone numbers I could call. I couldn't find one. I don't have the shift's number who just left. I looked at the schedule which had a few numbers including the manager and the assistant manager. BOTH of their phones go to voice mail. I called other employees who had their number next to their name and only few picked up. The first girl says she's not on the schedule and can't help, apologizes. I ask her if she can tell me what to do, she says she only closes and has to go. I call another guy, I think he was a shift as well, and I explain what's happening, he is shocked as I am and says, "Ok, I'll be there shortly". So I try to do what I can, I put random pastries in the case, I'm able to make basic tea, I'm able to make coffee but don't know how to use this newer espresso machine.
And I DON'T know how the headset works. It's 7:30 am, the store is open, there is a line at the drive-thru, and people coming in. I tell them I'm new and they left me here but someone is coming. Some were understanding and just wanted coffee, that's fine, I've made coffee, but I don't know how to use the register. I try to call back the guy who is coming in but he's not picking up now. I start giving away free coffee and made sign at the drive-thru speaker that you have to come in. I'm literally in panic mode and on the verge of an anxiety attack. Some customers were angry that they couldn't have espresso drinks. I look for those complimentary sorry cards but couldn't find them. I tell them they can have coffee or tea free of charge.
Both shifts show up at around 8:30 am, an hour after opening. The guy that was supposed to help me is rushing to open the rest and getting huffy with me, he tells me to just go sit in the back. The other guy who volunteered to come into help is helping him but they're giving me the cold shoulder. I'm almost on the verge of tears but I've just landed a job and this has to be some sort of misunderstanding.
The store is finally open, they're both rushing through orders until it calms down. The shift supervisor I opened with comes and sits down, trying to contain his anger, but he says, "Did I not leave instructions?" He pulls out a packet that I knew NOTHING about. "Did you not work for Starbucks before?" And I tell him, I did but well over 10 years ago. And he says, "The only reason we decided to hire you was that we thought you knew what you were doing". At that point I get angry and tell him he's being completely unreasonable, and that he didn't tell me about any "packet", at which point the manager and a few other baristas walk in. Some are really nice and say hi. The manager ignores me, doesn't say a word to me while he's looking at his computer.
Then he speaks with the shift that was opening with me outside. He comes back in and welcomes me, gives me a few booklets, has me fill out some additional paperwork but after that the first thing he says was, "We hired you because you mentioned you worked here before." and I tell him, "I said that I worked here in 2007, you can't possibly expect me to remember how to open the store!", he says "alright, calm down" (I'm as calm and respectful as I could be), and then he tells me he's going to have to issue me a warning, not a write-up, but a warning. And I ask, "for what?". He tells me I shouldn't have given away free coffee and I should have called him.
Oh. My. God. He wouldn't pick up!
The other baristas have been really understanding, including the other shift that came into help me, and even gossiped about the manager being a misogynistic hardass, and they helped show me the ropes. Very kind people. But that the shift that I opened with and my manager were complete assholes to me the entire day. I thought about just getting up and leaving but the rest of the baristas were all so nice and told me the assistant manager was much nicer. One of them told me to schedule a meeting with the district manager and I have. She'll be in the store this Friday to discuss what happened. I go back tomorrow but I switched my opening shift with another barista.
This was so unprofessional and degrading. I'm grateful I was able to find a job when others couldn't, and maybe I did embellish my 2 interviews to make it sound like I had some experience, but to open an entire store by myself without help?
I hope the district manager takes my side. Most of my bosses were assholes in previous jobs but I'm actually afraid to work with this one and that one shift.
HORRIBLE day.
a-dek-lia 127 points 2y ago
That shift supervisor should be written up. A key holder always needs to be in the store, and no one should ever be in the store alone! Also, regardless of you working for Starbucks in the past, you should get retrained when rehired. That whole thing sounds really backwards, sorry you had such an awful experience! :/
Vosstonmass1 71 points 2y ago
This shift should be fired! That is absolutely a fireable offense. There is not any time that baristas should be alone in the store. There should always be 2 people at all times. Ok I’m gonna break this down....
1. The barista should have never been opening the first day of work. There is always several days of computer training and then after that is completed the barista is scheduled to do on floor training with a barista trainer and that would happen over the course of a week.
2. The shift has opening responsibilities that no barista can do. These responsibilities include cash handling and having safe codes that only shifts and managers have access to. This guy is a complete imbecile. All of he opening duties that have to be done need 2 people to complete. There is no way that 1 person could prepare a store for opening in 30 minutes.
3. The shift should have waited until the 3rd barista was at the store before leaving to go get product. It was highly irresponsible for a person in that position to leave an untrained new hire ALONE at the beginning of an opening shift to get CUPS!!
4. The manager should be fired for allowing this behavior. If the DM doesn’t reprimand the SM and fire the shift then maybe it would be a better decision to leave the company. At the least you should be given proper training from a barista trainer and maybe even move to another store.
I apologize for the lengthy response but after reading this story it made me angry that there is a store that has such poor leadership. Where in the world is this happening? I hope this gets better for you because this company really does have some great partners and many of them care about the mental health and physical well being of each other.
This new time that all of us are being asked to go through with smiles on our faces is a really difficult time to navigate and that type of behavior that your upper leadership has portrayed is such a shitty environment to be around. Good luck and I can give advice if you need it!
1. The barista should have never been opening the first day of work. There is always several days of computer training and then after that is completed the barista is scheduled to do on floor training with a barista trainer and that would happen over the course of a week.
2. The shift has opening responsibilities that no barista can do. These responsibilities include cash handling and having safe codes that only shifts and managers have access to. This guy is a complete imbecile. All of he opening duties that have to be done need 2 people to complete. There is no way that 1 person could prepare a store for opening in 30 minutes.
3. The shift should have waited until the 3rd barista was at the store before leaving to go get product. It was highly irresponsible for a person in that position to leave an untrained new hire ALONE at the beginning of an opening shift to get CUPS!!
4. The manager should be fired for allowing this behavior. If the DM doesn’t reprimand the SM and fire the shift then maybe it would be a better decision to leave the company. At the least you should be given proper training from a barista trainer and maybe even move to another store.
I apologize for the lengthy response but after reading this story it made me angry that there is a store that has such poor leadership. Where in the world is this happening? I hope this gets better for you because this company really does have some great partners and many of them care about the mental health and physical well being of each other.
This new time that all of us are being asked to go through with smiles on our faces is a really difficult time to navigate and that type of behavior that your upper leadership has portrayed is such a shitty environment to be around. Good luck and I can give advice if you need it!
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a-dek-lia 13 points 2y ago
You’re right and I agree! I have actually thought about this more after I said anything worried about the situation and it upsets me the more I think about it. Like the OG did absolutely NOTHING wrong!!!! It was ALL the shift and definitely the manager for their response. 100% agree! They both need to be “separated”!
reb678 9 points 2y ago
This.
JohnWilkesBooty 7 points 2y ago
Just tacking onto the top comment to reiterate the simple fact that **THE STORE IS NEVER TO BE WITHOUT TWO PARTNERS AND ONE OF THOSE PARTNERS MUST BE A KEYHOLDER.** These aren’t negotiable details. Keyholders aren’t allowed to leave the building as long as anyone else is in the store. The fact that the keyholder responsible left you alone in the store is a huge deal, not to mention the fact that the cafe was open to customers, *on top of it being your first day.*
You got fucked. I don’t know how else to say it. You got straight up fucked and that’s not going to be easy to recover from. You did nothing wrong considering the hand you were dealt. I honestly do hope that the DM is understanding and accepting of what you have to say. Best case scenario, that Shift gets let go, and the Manager receives major disciplinary action. Worst case, nothing happens to them, and everything gets pinned on you. Either way, I don’t know how you come out of this ahead and still get to stay with this store. You’ll almost definitely need to transfer. I hope I’m wrong.
Do let us know what happens. I’m really hoping for a positive update.
You got fucked. I don’t know how else to say it. You got straight up fucked and that’s not going to be easy to recover from. You did nothing wrong considering the hand you were dealt. I honestly do hope that the DM is understanding and accepting of what you have to say. Best case scenario, that Shift gets let go, and the Manager receives major disciplinary action. Worst case, nothing happens to them, and everything gets pinned on you. Either way, I don’t know how you come out of this ahead and still get to stay with this store. You’ll almost definitely need to transfer. I hope I’m wrong.
Do let us know what happens. I’m really hoping for a positive update.
Majestic-Many-5890 34 points 2y ago
Shame on him for leaving you on your first day! Regardless if you have worked there before or not. That sounds so stressful!
ithinkimindanger [OP] 21 points 2y ago
Honest to god, he did not tell me about any "packet" even though there was one for the opening procedures. It was stressful, but I'm going to stick it out. If it weren't for the other baristas, I wouldn't have stayed. I'm grateful to have a job now, it's been so hard. I might just have to put up with these guys. We'll see what the DM says.
BlackHollowGhoul24 14 points 2y ago
Even if he had told you about the packets, thats still a shitty thing to do to a fellow opener. Even with my experience I wouldnt want to be left alone for an entire hour during an opening, unsure of when the shift would come back .
SchemingPancake 5 points 2y ago
Bro. Even if he HAD told you about the packet, leaving one barista in the store is HELLA against policy. This whole situation is HORRIBLE. If your DM ignores you, please call ethics and compliance or PRC! This needs to be reported. That shift should’ve been fired. I’m so glad the rest of your store is so great, but the manager and shift need to go.
AvoFromCado 31 points 2y ago
You didn’t do anything wrong! They should not have left you. They sound awful. Honestly I’d call PCC
ithinkimindanger [OP] 21 points 2y ago
It's honestly just those two. I haven't met some of the other baristas or the AM yet. I don't want to speculate anything about them as that would be unfair, but the shift wore a camouflage USA hat. I looked at his FB page and he's a Trump supporter. I'm a brown girl. I'm NOT insinuating or saying this is the reason at all. He has every right to believe what he wishes but... you know that was there. I would NEVER bring this up of course.
AvoFromCado 16 points 2y ago
I would honestly call just because the manager was being unprofessional too. And that shift supervisor sounds.... awful, none of it was your fault
CriticalSheep 28 points 2y ago
You need to call Partner Resources...
That shift needs to be disciplined because he left you alone with an OPEN store. That's a serious risk; you are not to be left alone in that store EVER. There must always be at least two people in the store at all times, and one of them MUST be a keyholder. Any less than that and you have to close. That opening shift should have called the person who comes in at 8 and asked them to grab cups from the neighboring store (why did it take him 90 fucking minutes for a product run?!). You also couldn't do anything to take payment anyway because that opening shift likely didn't even bother getting the tills ready, which means you had no money to open the store anyway.
Your SM should not have given you a warning, verbal or otherwise. Your Shift shouldn't have spoken to you that way- he's the one completely at fault. You are not to be trained via a packet. You are supposed to be trained by someone. Your SM totally fucked up thinking you would remember stuff from over a decade ago- the machines have changed, the processes have changed, everything is different from 13 years ago.
You are absolutely not in the wrong here!
That shift needs to be disciplined because he left you alone with an OPEN store. That's a serious risk; you are not to be left alone in that store EVER. There must always be at least two people in the store at all times, and one of them MUST be a keyholder. Any less than that and you have to close. That opening shift should have called the person who comes in at 8 and asked them to grab cups from the neighboring store (why did it take him 90 fucking minutes for a product run?!). You also couldn't do anything to take payment anyway because that opening shift likely didn't even bother getting the tills ready, which means you had no money to open the store anyway.
Your SM should not have given you a warning, verbal or otherwise. Your Shift shouldn't have spoken to you that way- he's the one completely at fault. You are not to be trained via a packet. You are supposed to be trained by someone. Your SM totally fucked up thinking you would remember stuff from over a decade ago- the machines have changed, the processes have changed, everything is different from 13 years ago.
You are absolutely not in the wrong here!
Administrative-Tip53 2 points 2y ago
Yea and tons of things are different from 9 months ago
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Ashleybux 26 points 2y ago
Umm. This is something a DM or higher up needs to know about. ASAP!
ithinkimindanger [OP] 31 points 2y ago
The DM will be there on Fri to discuss it with myself and the manager. This gives the manager more reason to hate me but I don't care. I'll stand my ground no matter what.
CriticalSheep 4 points 2y ago
Your SM hating you over this situation is a violation of the harassment policy- it'd be retaliation and he can be fired over it if he continues to antagonize you over it. Keep a very clear record of your interactions or indication that the SM is retaliating against you for this experience.
tamaotaki_01 15 points 2y ago
Bruh what the hell that’s terrible absolutely stand your ground and let your dm know that everyone was unavailable. There should never be just one person in the store. Show them your phone logs too I would do a print screen and have it ready for your meeting. Also argue your write up. Like...that’s beyond me. I love when managers and shifts don’t take accountability for their actions!✨By giving out coffee you were making the moment right for the customer, it’s a situation you shouldn’t have even been in in the first place
theGreenBeanTries 15 points 2y ago
Omg I am so sorry. There's so many events that absolutely should have not happened. From my understanding partners who are coming back are supposed receive training to catch them up with new standards. Second, partners are /not/ supposed to be in the store alone. The shift was not just rude but breaking policy for leaving you alone.
I hope the DM helps you.
I hope the DM helps you.
BeardiesRule112 12 points 2y ago
I’m so sorry but Starbucks is a fucking despicable mess.
sunflowercupcakee 9 points 2y ago
Besides leaving anyone ALONE for any reason, even if you had remembered every single thing, everything has changed! I worked at the store in 2007. In 2007, there were no ovens in my area, the POS was more complicated, Frappuccinos were made completely different, refreshers were not a thing and neither was cold brew, espresso machines were different, and a lot of the standards/positions were different. What were they expecting of you?
is_it_soy 1 points 2y ago
Is that when the Frappuccinos were made with espresso shots instead of frap roast?
sunflowercupcakee 1 points 2y ago
No we mixed a box mix with water and out it in a machine called the sure shot. There was no milk customizations
midg-ee 9 points 2y ago
It’s strictly against the rules to be alone in the store, especially as a non key holder. Report to PCC. Number is in the front of the daily planner and you can stay anonymous
sten45 9 points 2y ago
That is insane. When I covered in other stores I had no idea where anything was so even if you were a current partner who was also a freaking opening rock star you would have had no idea where all the crap was.
Solo opening is a difficult skill even in your home store. Then add running the whole store on your own is coo coo bananas.
Solo opening is a difficult skill even in your home store. Then add running the whole store on your own is coo coo bananas.
esaeklsg 7 points 2y ago
Many policy violations aside, a lot of this doesn’t make any sense. A drive thru store opened (edit: had openers start) at 7am with 2 people with no one else on until sometime after 8:30? Like, I’m not saying that’s impossible, but I can’t understand how dead of a store that would have to be. I’m not sure I understand how this was even in a position to happen.
Where did the opening shift go for a “be right back” that was AN HOUR AND A HALF.
I’m frankly surprised you remember how to make coffee on our machines after a length fo time longer than all of grade-level schooling. Standards to make hot teas I know have changed in that time, when we switched from Tazo to Teavanna.
Honestly if this isn’t a troll (all my sympathy if this is real, but this sounds too outlandish to be legit to me) please talk to your DM about transferring to a different store. Not that it’s ideal to do that like two days in, but this ain’t sounding good.
Where did the opening shift go for a “be right back” that was AN HOUR AND A HALF.
I’m frankly surprised you remember how to make coffee on our machines after a length fo time longer than all of grade-level schooling. Standards to make hot teas I know have changed in that time, when we switched from Tazo to Teavanna.
Honestly if this isn’t a troll (all my sympathy if this is real, but this sounds too outlandish to be legit to me) please talk to your DM about transferring to a different store. Not that it’s ideal to do that like two days in, but this ain’t sounding good.
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converter-bot 2 points 2y ago
20 miles is 32.19 km
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esaeklsg 1 points 2y ago
Yeah, your store also sounds very rough off. And as I said, I don’t think that situation is impossible, but I don’t understand how a manager lets / gets away with letting a store get to that point. I know how rough a 2 person floor on a drive thru getting any sort of steady business is, let alone a new hire and still finishing opening tasks. It also just feels extremely late to me for a drive thru to open to begin with from how busy I hear all of them are, but I guess different markers act differently.
I guess my comment about coffee and teas was more ”make to standard” than “make.” The number of tea bags for different sizes changed when we got Teavanna. I think some stores have different calibrated coffee machines that need different amounts of scoops. Who knows someone even rememebers how many scoops a full batch is after thirteen years? What kind of grind we use? We could think that’s easy to figure out, but my experience training new hires disagrees. Also blonde scoop vs general coffee scoop, remembering to leave 1/4 inch of room for safety, there’s a lot of random details. 13 years is a really long time. And for a manager not to realize that and schedule training is ridiculous.
And all of this just on top of all the policy violantions other posters have mentioned. I mean I guess it isn’t outlandish in the whole of humanity’s existance, but I’d really like to believe stores get managed better than this.
I guess my comment about coffee and teas was more ”make to standard” than “make.” The number of tea bags for different sizes changed when we got Teavanna. I think some stores have different calibrated coffee machines that need different amounts of scoops. Who knows someone even rememebers how many scoops a full batch is after thirteen years? What kind of grind we use? We could think that’s easy to figure out, but my experience training new hires disagrees. Also blonde scoop vs general coffee scoop, remembering to leave 1/4 inch of room for safety, there’s a lot of random details. 13 years is a really long time. And for a manager not to realize that and schedule training is ridiculous.
And all of this just on top of all the policy violantions other posters have mentioned. I mean I guess it isn’t outlandish in the whole of humanity’s existance, but I’d really like to believe stores get managed better than this.
neeto 7 points 2y ago
You’re not allowed to be there by yourself like that. What if somebody tried to rob the store? It’s a potentially fireable offense for the shift that left you there like that. I’m not allowed to unlock any doors until somebody else is clocked in with me, even if we open late. And we’d never go on a supply run with only two people.
Dragonfruitme 7 points 2y ago
sorry you had to go through that. Keep us updated
cherrythot 5 points 2y ago
You are only supposed to go for 30 minutes at a time without a key holder (so they can take a lunch, essentially), that being said you should NEVER be left in a store alone. That goes against company policy and could put you in serious danger. No matter how experienced you are, you should never be in the store alone. And even if you’ve worked for the company previously, you should be getting trained just like any other new hire.
FoxyOnTheRun_ 3 points 2y ago
I know you said you already have a meeting coming up with the DM but I’d urge you to call PCC. Like now. While everything is still fresh and before SM has time to whisper in DMs ear and sway things in his favor. Stand your ground and please keep us updated.
also really drive home the fact that you, a barista, were left in the store BY YOURSELF. That is against policy and, no matter how hard the shift and SM try to play it down, it is a BIG DEAL. It is job losing levels of Big Deal.
also really drive home the fact that you, a barista, were left in the store BY YOURSELF. That is against policy and, no matter how hard the shift and SM try to play it down, it is a BIG DEAL. It is job losing levels of Big Deal.
RoaringDragonite 3 points 2y ago
Oh my god. Call partner recourses. Immediately. Definitely talk to your district manager. When you do talk to your district manager come in with your recollection of events in writing. Have a signed copy of it for your district manager to take home and an additional one so you can go over it together. Be ready to answer questions (DM might need some clarification)
But YOU DID NOTHING WRONG. I mean there are clearly a lot of things that went wrong. But you tried your best without anything being explained to you at all. Even with rehires they’re still required to go through the 20 hours of training with a barista trainer.
Honestly. I’d see about switching stores. Tell your district manager that you feel like you were just completely unsupported (which you were) and honestly, this was so completely mismanaged that they should be willing to give you anything you want. Don’t bother trying to fix anything with that manager or supervisor. They should both be fired.
Also an hour and a half for cups?! No. That’s so shady right there. Good luck. I’m sorry your first day was so rough. You can do it :)
But YOU DID NOTHING WRONG. I mean there are clearly a lot of things that went wrong. But you tried your best without anything being explained to you at all. Even with rehires they’re still required to go through the 20 hours of training with a barista trainer.
Honestly. I’d see about switching stores. Tell your district manager that you feel like you were just completely unsupported (which you were) and honestly, this was so completely mismanaged that they should be willing to give you anything you want. Don’t bother trying to fix anything with that manager or supervisor. They should both be fired.
Also an hour and a half for cups?! No. That’s so shady right there. Good luck. I’m sorry your first day was so rough. You can do it :)
ARTrog 2 points 2y ago
Any update? I hope things got better for you!
ms833 2 points 2y ago
How did the meeting with the DM go? I’m genuinely interested in how they handles the situation. Which btw I think is disrespectful, unlawful and simply unacceptable. Both the manager and supervisor should be fired immediately. And you should be compensated for endangerment, moral and psychological harm and discrimination.
nopenotamanda 2 points 2y ago
Hell no, call your DM or even corporate and tell them everything. This is ridiculous and unacceptable. I’m so sorry you were treated this way!
MonstrousGiggling 2 points 2y ago
As others said definitely encouraging you to report this to higher ups.
Complete disrespect was shown to you. This shit would NEVER fly at the store i work at. Like we have our own issues sure but holy shit nothing this bad.
My advice is just go to work, do your best but at the same time the minimum, get your check and don't stress.
Half of us are in school, taking care of family, working other jobs or a mix of it all.
Love and good vibes your way, hope things improve for you!
Complete disrespect was shown to you. This shit would NEVER fly at the store i work at. Like we have our own issues sure but holy shit nothing this bad.
My advice is just go to work, do your best but at the same time the minimum, get your check and don't stress.
Half of us are in school, taking care of family, working other jobs or a mix of it all.
Love and good vibes your way, hope things improve for you!
is_it_soy 2 points 2y ago
Even if you were the absolute best barista in 2007, I would still have you fully retrained because a lot has changed in 13 years.
That SSV and SM are fucking stupid and should be fired. Keep us updated!
That SSV and SM are fucking stupid and should be fired. Keep us updated!
staycraycray 2 points 2y ago
Please call PCC! This isn’t right AT ALL!!! I know you’re only having issues with 1 or 2 people but please call! You don’t want those people leaving a pattern for future shifts and baristas. Shame on management for allowing that!!!
Torminatorii 2 points 2y ago
If you weren’t hired on as a /shift/ you’re literally incapable of opening the store alone. You can’t do tills, balance cash, you’re not even supposed to know the alarm code and shit like that. Not to mention, I know it might be different in some stores, but I’ve never heard of a /barista/ being completely alone in the store, regardless of experience. I was under the assumption it was literally company policy to not leave people alone (though this might have just been my district). Wtf is any of this, you need to raise hell my dude.
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Ilovedemcrystals 2 points 2y ago
Oh my goodness I'm so sorry this happened!!! Please keep us updated!! Those two guys definitely are in the wrong and I think we all need to see some justice happen here because that's ridiculous what they have done!! There is absolutely no reason for you to get into trouble because you did what you had to do and to your best ability as a new employee! If it's so easy to remember every little detail of something that happened over 10 years ago I want to see them prove it! I swear, some people's damn kids 🤬
sparkytheboomman 2 points 2y ago
Not to be too pessimistic, but be prepared for the DM not to be on your side. I really hope they are and that they help you straighten everything out, but from my experience with my DM and from stuff I’ve seen online, they aren’t always the best or most helpful. Just whenever you’re thinking about what you’re gonna say at the meeting, think also about what you could say if the DM takes the SMs side or if it becomes like a disciplinary conversation. Don’t let them gang up on you, you did nothing wrong.
LindaFromAccounting_ 2 points 2y ago
the shift will most likely get in trouble for leaving you in the store by yourself especially since they didn't make it back for opening. you would've been well within your right to lock the doors and not take any orders until a supervisor/manager came to your store to be with you. your manager was most likely pissed because of the money they missed out on in the time you were alone but it really isn't your fault if you're not properly trained to open and you made an effort to get help.
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DuchessPenny 1 points 2y ago
Call your DM, and PCC, this is SUPER NOT OK. 1. The shift should have never left you in the store alone
2. You shouldn’t have been expected to open the store with no one else there.
3. Was this your literal first day back?! You should AT THE VERY LEAST have a full 2 weeks of training 😡
2. You shouldn’t have been expected to open the store with no one else there.
3. Was this your literal first day back?! You should AT THE VERY LEAST have a full 2 weeks of training 😡
romanticiding 1 points 2y ago
man... here i was thinking MY first day was bad.
GoDieInTheWeeds 1 points 2y ago
That is so UNFAIR!!! EVEN if you were an experienced barista, the store is designed to be open with 2 batista, and a shift. Under no circumstance should there be less than two people in the store at a time, and when opening a shift should send ANOTHER batista or shift to get product. If I found out that happened at my store I would have immediately contacted my DM or even the RD to get that shift fired, and for the SM to be given corrective action. That is unacceptable behavior. Starbucks should never hire someone, under any circumstance, epxecting them to know enough the open the store by themselves.
raypkm 1 points 2y ago
Before you decide to quit I would relay what happened with your DM or Partner Resources. What you went through shouldn’t have happened. Please give someone a call and at least go out saying your piece
im_feeling_cold 1 points 2y ago
It's literally company policy to not be alone in the store. there must be at least two people in there at all times no exceptions. make a big deal about this and don't let it go. that shift can be fired.
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