Starbucks Baristas: The daily grind
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SSV’s that got promoted in-store (self.starbucksbaristas)
submitted by neonphoenixslayer
Hellooooo partners!
I’m a newly promoted SSV and I got promoted in store. I am really good friends with all the baristas at my store (especially throughout this pandemic, we really got each other through this). How did you handle that difference in authority going from being their colleague to their superior? How can I get their respect but also maintain the friendship? Any tips/advice?
I’m a newly promoted SSV and I got promoted in store. I am really good friends with all the baristas at my store (especially throughout this pandemic, we really got each other through this). How did you handle that difference in authority going from being their colleague to their superior? How can I get their respect but also maintain the friendship? Any tips/advice?
rudebii 24 points 2y ago
Be consistent and kind with everyone on all your shifts. That doesn’t mean treat everyone the same but it does mean to be fair.
I’ve had times where my crew tested our friendship. One time, 2 people came on smelling of alcohol and showing signs of being drunk. I sent them to the back to find someone to cover their shifts and explained how letting it slide could fuck me over. What if they got hurt? What if a customer calls corporate? Plus, it’s really not cool to put a friend in a position where they have choose between friendship and their job.
They found someone to cover thankfully, and I didn’t tell the SM they were drunk, just that they came in complaining about a possible food bug. I told them that was the last time I’d lie to cover for them.
On a more practical level, I’ve found asking for something to be done (as opposed to telling) goes a long way. Ditto for thanking people.
Also, as people come on, I’d have a quick minute meeting running down how I’m running the shifts, ie, who’s where, breaks, who’s covering, what were low/out of, etc.
I’ve had times where my crew tested our friendship. One time, 2 people came on smelling of alcohol and showing signs of being drunk. I sent them to the back to find someone to cover their shifts and explained how letting it slide could fuck me over. What if they got hurt? What if a customer calls corporate? Plus, it’s really not cool to put a friend in a position where they have choose between friendship and their job.
They found someone to cover thankfully, and I didn’t tell the SM they were drunk, just that they came in complaining about a possible food bug. I told them that was the last time I’d lie to cover for them.
On a more practical level, I’ve found asking for something to be done (as opposed to telling) goes a long way. Ditto for thanking people.
Also, as people come on, I’d have a quick minute meeting running down how I’m running the shifts, ie, who’s where, breaks, who’s covering, what were low/out of, etc.
neonphoenixslayer [OP] 8 points 2y ago
Oh man thank you SO much. This is exactly the answer I needed. I appreciate it x1000 ❤️
rudebii 6 points 2y ago
NP. Best of luck. It can really be a fun and rewarding role in a store, and you’ll learn macro skills like leadership, delegation, time and resource management. Those will be attributes you can use professionally in the future.
midg-ee 7 points 2y ago
Go out of your way to make sure everyone, even the baristas you’re not as acquainted with, are included in conversations you have on the floor.
beccaboo2u 5 points 2y ago
Yes! This! And especially those who do not have a headset on. I was always left out
ImpressionAbject7280 1 points 2y ago
Honestly it depends on the people. I worked with almost the exact same people for 9 years but as soon as I got promoted everyone turned their back on me. I ended up just transferring cause it was too gnarly
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