Starbucks Baristas: The daily grind
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sticking up for ourselves (self.starbucksbaristas)
submitted by maytrrs
this might be a dumb question but the fact that i have to ask this is insane. are we allowed to stand up for ourselves? bc yesterday was the first time i've ever been treated like shit with customers (within the same 5 minutes) one. basically started yelling at me and got frustrating BC I KEPT ASKING QUESTION FOR HER ORDER TO MAKE SURE I HAD IT RIGHT LIKE LET ME HELP YOU. and second. IS A MAN CAME IN WANTING TO COMBIN ALL GIFT CARDS INTO ONE AND I DIDNT KNOW HOW TO DO THAT SO he basically called me stupid and said get help if you need it bc you can't mess up on this. As he seems that we are fucking busy and i’m the only one available to ring him up. i've had 2 other jobs with food service too but those i could literally speak my mind to them (obviously nothing too inappropriate) but at starbucks idk if i am since there have been so many videos of baristas getting chewed out and them not saying anything.
[deleted] 40 points 2y ago
“Ma’am / Sir, I’m not going to be able to finish this transaction if you continue to speak to me this way. I understand that you may be upset, but you’re not welcome to use that kind of language here at Starbucks.”
gjroberts93 23 points 2y ago
You can request that they speak to you respectfully, and if they don’t you hand them over to your supervisor. It’s not your job to deal with that bullshit. It shouldn’t be the supervisors job either but they have more authority to solve or remove the problem.
jdsalingersdog 4 points 2y ago
100% ^
mrbubblegxm 9 points 2y ago
i have been in your situation. honestly fuck customer service i’m not getting yelled at over a 4 dollar drink. call them out on their BS. apologize that the mistake of whatever is happening. and then get help
Maleficent-Town2957 7 points 2y ago
yes, stand up for yourself, if they’re being fucked treat them accordingly. I’m bad at this but I’ve seen other people do it by just using a tone of voice or implying that they’re being out of it very subtly like.. give a little attitude back, but not so much that it’s disrespectful just assert the fact that the way they are talking to you isn’t acceptable (you don’t say it you just know and express it non verbally). Don’t be afraid of being annoyed or dealing with them just try to address the issue as quickly as possible to reduce the verbal abuse. And then once they leave you can say something to your partners or wait and see what they have to say. They have to live with themselves, not you. If they ever try to personally come for you, call over a shift. You don’t need to take that shit. Plus they get paid more for a reason.
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