Yup. This is a new breed of Karen y'all. We had a lady hold up our DT for over 15 minutes. She wanted to do her last minute Christmas shopping at our store. She kept adding gift cards and trying to get tumblers in our drive thru resulting in said 15+ minute wait times. After 8 minutes, we told her politely she needs to come inside if she wants to get more gift cards/merchandise. Basically, she wanted to act like a stubborn 5 year old child and didn't want to come inside. She kept telling us no she will not come inside. Soon the cars behind her kept honking at her, but still wouldn't budge. Had to get my SM to talk to her. Once she left, a chain of angry customers started yelling at us. Sorry. Not our fault. Crazy ass "No For an Answer Nancy" wanted to make life difficult for everyone, including the customers after her. We had to give 3 orders after her their drinks on the house. Also... put your damn mask on when you're in our drive thru.