Someone complained that their hot chocolate didn’t taste like it had coffee in it....

and also someone asked for a latte with no espresso.... when we told them that it was literally just milk they said “no it’s not”... we couldn’t figure out what they wanted so they left lol

“How can I pay for the person behind me in the drive thru?”

“Oh no worries! We can tell you the total after we take their order and let you know at the window”

“But I’d like to know it now so I can decide if I’d like to pay it forward or not”

“Ummm they’re behind you so we don’t know what they’d like until you PULL FORWARD”

Y’all, I can’t make this stuff up

No foam cappuccino. Gets downright offended when we tell him thats a latte. Also someone complained their americano was watery and said no Starbucks ever gets it right.

had a customer order a salted caramel and i said “yeah for sure a salted caramel mocha” and she goes no i don’t want mocha. so i said ok we can do a toffee nut latte w whip and all the toppings and she’s like “n o. i want a salted caramel latte what is so hard abt that. other coffee stands can do it for me” i said well some other stands have a syrup for salted caramel but we do it with mocha and toffee nut and she goes “NO. I DONT WANT MOCHA. ugh just forget it” and drives away

Egg bites open face. We were like it’s not a sandwich what do you mean..they didn’t know either

Today someone asked for a latte, light on the latte... I asked if he wanted an americano with some steamed milk so it wouldn't be as much milk. Turns out he wanted an extra shot and extra room. Guess that makes sense but thats a weird way to order it.. like just tell me what you want so I can make it right and PLEASE don't make me guess what you mean 🤦🏼‍♀️

Venti vanillla latte with calorie free milk

- we have non fat milk, but I'm sorry we don't have calorie free

My other Starbucks does. They keep it just for me

- I'm very sorry but all of our dairy and non dairy milks do have a few calories as our website

(interrupting and shouting) I need my calorie free milk! Im NOT getting fat because you tricked me with creamy CALORIES

An Americano. She wanted an Americano

Someone once took back their pumpkin spice latte and said it taste like coffee...🤦🏿‍♀️🤷🏿‍♀️

Oh! Another one!

Customer- "I want my iced tea sweetened, but no sugar."

Me- "No problem!" *lists all the alternative sweetners*

C- "No, I don't want that, I don't like those."

Me- "Oh. Well, we could make it with no sweetners--"

C- "BUT I WANT IT TO TASTE SWEET"

Me- "Sir, it can't taste sweet if you don't let me put any sweetner in it."

C- "UGH! YOU'RE BEING SO DIFFICULT! JUST GIVE ME WATER!"

someone mobile ordered a frap with no ice. when they came to get it they said yea this is what i wanted. syrup and milk.

Yesterday someone asked me if they could have a cappuccino with no milk. They ended up getting a doppio.

Iced water blended with 3 sugars.

EDIT:: For context, the person that ordered this drink was clearly homeless and in any other circumstance I would've questioned the request. I'm mainly complaining about it here because this made a mess of the cold bar and blender during peak 🙃🙃🙃

EDIT EDIT:: There also some customers who are diabetic and can experience dangerously low sugar levels and they can quickly get it under control if they're given water and sugar. So while it may it be an inconvenience to us it can quite literally save someone's life.

Somebody came in asking for the mango dragonfruit drink on our secret menu. I said I’m sorry, I’m not sure what drink you’re talking about. She said “it’s on your secret menu” and then I asked her if she meant the regular mango dragonfruit refresher on our menu and she insisted that it was on our “secret menu”. I then had to explain to her that there is no sponsored starbucks “secret menu” and that if she had a recipe I was more than happy to make it for her but I had no idea which one she was talking about since people make drinks up all the time online. She then said “nobody has EVER told me that before” and then drove off :)

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No foam americano

Customer: can I get uhh passion iced tea

Me: yeah a passion tango—

Customer: NO not tango, passion

Me: *dying internally* ok sure

Customer: the order is WRONG on the screen, NO TANGO!

Me: ma’am the full name of the tea is literally passion tango

Customer: oh. Sorry.

I had a lady complain that there wasnt enough chocolate in her hot chocolate. It was a short one and got 2 pumps? I also had someone complaim that i put mocha in her salted caramel mocha.

I had someone order a mango dragon fruit lemonade with no lemonade but add coconut milk and when I said “oh that’s actually the dragon drink we have” they argued with me saying that I didn’t know how to do my job and it wasn’t a dragon drink they wanted. LOL

"No I don't want an iced coffee, I want you to take a grande cold cup, fill it with ice, and put Pike in it."

Someone ordered a “lat-tea” she couldn’t tell me if she wanted a tea or coffee drink and wasn’t sure when I told her what a latte is. she just kept saying it over and over again slower and louder.

today, someone ordered extra foam and then complained that the drink was mostly foam. a week ago, someone ordered a cappuccino through mobile. they picked it up, got home, then called (i’m a shift so i answered the phone) and complained that the drink was ALL foam.....

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Came thru drive asking for 4 hot chocolates, “no milk no mocha just hot chocolate”, with steamed soy on the side.

“So you want 4 cups of just mocha sauce, with steamed milk on the side to pour in?”

“No I want just the hot chocolate, no mocha”

“Our hot chocolate is just our chocolate mocha sauce and milk. If you don’t want the mocha then it would just be a steamed milk”

“Can’t you just give me the hot chocolate, and steamed soy on the side?”

Apparently she thought mocha sauce was coffee

I’ve been asked for a grande latte with no milk. They were very upset when I handed them 2 shots of espresso in a grande cup.

someone asked for a latte with light milk....

lady said “can i have a peach mango tea lemonade?”
me: okay just to clarify you want a peach green tea lemonade and add mango dragonfruit to it?
lady: nooo i want a peach mango tea lemonade
me: okay no worries i was just double checking
lady: arent all starbucks the same? cause i order this at other locations you sound wrong

this b**ch acting as if i don’t work here and know what i’m talking about you sound DUMB for saying i’m wrong but 🥴🥴🥴🥴whateverrrr she left 😂

Not said, but... I had a customer walk up to the till today holding her mask in front of her face. Just like, holding it there.

not the dumbest thing i’ve heard but my mom (hates coffee) came in and got a SCM frap but no mocha bc she thought mocha itself was coffee and i literally had to give her a cup w a pump of it to tell her it’s basically chocolate and we can take “that coffee taste” out of nearly everything.

I worked at an airport Starbucks for four years, and this one stood out:

Customer (older lady, fake long blonde hair, Louis Vuitton luggage, very distraught and pacing in line) “I just got off a 20 hour flight. Do you have any food?”

Me: yes we have these pastries here and these breakfast items

Customer: I need something with calories, what has the most calories? Actually let me get an iced caramel macchiato with breve

Coworker: we could even add whipped cream

Customer: will that add calories?

*i hand her the drink

Customer: what am I supposed to do? Shake it? You guys don’t mix these? (Shakes it vigorously before I can respond and splashes herself through the dome lid)

Customer: “I want a strawberries and creme in the biggest size”

Me: grabs venti cup

Customer: “no I want the biggest one” points at trenta cup

Me: “im sorry I can’t do the frappuccino in that size”

Customer: “I normally get it in that size!”

Me: “do you mean you want the strawberry refresher then?”

Customer: “no the strawberries and creme!”

We went back and forth for like 5 minutes because she didn’t want the frozen drink and didn’t want the refresher either. I still don’t know what she wanted like we only have 2 strawberry drinks on the menu ma’am

Coffee frappuccino, no frap base. Just why.

Customer : places order

Partner: ok, is there anything else I can help you with?

Customer: my dad has covid can u help with that ?

Partner: speechless for a sec talking to partners only on head set “ ummm idk what to say to that “ (awkward laugh)

Customer: heeeelllooo???

Partner: I’m sorry ma’am, I’m not a doctor...

Customer: drives off.....

Some lady told me that we wrote the wrong name on her cup ..... no Karen YOUR cup has YOUR name on it ....

“Is there cream in the Irish cream cold brew?”

“Uhhh.... yeah?”

“is your sugar free cinnamon dolce sweetened?”

Not at a Starbucks but I worked at a coffee shop in Portland and I feel like you guys will appreciate this:

Customer: can I get an almond milk steamer?

Me: sure, just steamed almond milk? Any flavor in that?

Customer: Nope just steamed almond milk

*hands her the drink. She tries it.

Customer: this doesn’t have any flavor

Me: I’m sorry, I thought you said no flavor just almond milk?

Customer: I’ve literally never had this problem in the past. I just wanted an almond milk steamer.

Me: no problem, I’ll make a steamer and add almond flavor. Did you still want almond milk? Or regular milk WITH almond flavor? or...?

Customer: almond. Milk. Steamer.

*I make an almond milk steamer with almond flavor

Customer: this tastes like it has sugar in it

Me: *dies* I’m so sorry, let’s try again. Did you want -

Customer: NO no no no this has already taken too long. My god. An almond milk steamer is usually easy. It’s ONE ingredient. Right? Am I right? *storms off*

I don’t even work at Starbucks but I’m here for the content of threads like this. Thank you coffee saints. 👏

Someone ordered a cold brew and then asked if that was a hot drink. When I informed them that cold brew was in fact not served hot, she asked if it’s always been that way.

We get someone that comes in a orders a carmel macchiato frappuccino and yes we've tried to talk to him out of it. One person made him a carmel frappuccino once and he lost his shit, the guy says he gets it at the Starbucks in the airport all the time 🥴

I had somebody order a wet latte the other day. People have been so crazy lately that I didn’t even try correcting her... just blinked, paused for a second, then said “sure okay” and hit the wet modifier button. Then shared a laugh with my coworkers. People say stuff to sound like they know what they’re talking about and really they have no idea lmao

From yesterday alone:

"Do you have oatmilk?" No we do have coconut soy or almond.
"Is there dairy in the coconut milk?" ...🤨😔 No there is not
"Are you sure? Is there lactose in it??" Yes it's made by our special coconut cows in the back room....but seriously?!?


"Give me a blonde decaf sugar free frap but with heavey cream and extra drizzle and toppings"
I'm sorry?? Never did figure out what they actually wanted since they drove off when I got thru explaining we don't have a blonde decaf roast or espresso....

"I want a bacon gouda cheddar sandwich"
So the bacon gouda? NO a bacon gouda CHEDDER
Um we have a double smoked bacon that has chedder or the bacon with gouda cheese
" NOOO I want it to have bacon and gouda and cheddar on it"
I'm sorry we can't do that.....UGH Nevermind

Cappuccino no foam

Yesterday we asked someone to pull their mask over their nose and she said “I can’t. My eyes hurt.” For the record she didn’t wear glasses (not that that’s a valid excuse either) but I had no idea where she was coming from.

Today a customer asked for an oat milk latte “but make it dark roast” hmmm

Me: dark roast? Did you want a dark roast coffee with an oat milk topper?
a latte is steamed milk with shots of espresso.

Customer: i want the shots dark roast.

Me: espresso is the darkest roast.

Customer: the other store always asks if i want the dark roast. I want a grande latte with oat milk. The dark roast

Ok then I’ll make you an oat milk latte

someone asked me for a refresher, but unblended. i told her that the refresher did not come blended, we just make it in a shaker and she said that theyre blended at the starbucks near her. i described that the drink was just one with liquid and ice and she said yes, she knew. i was so confused.

"Can i get a pumpkin cream cold brew but I don't want any coffee in it"

"Ugh ma'am do u know how cold brew works its literally coffee and water"

"Well I don't wanna pay for just water"

"Did u want another drink then"

"Just get me something with pumpkin thats sweet and no coffee"

"Hands a pumpkin spice latte with no coffee"

"I said I wanted a frap"

"Get the fuck out"

Yesterday in the drive-thru a girl ordered a “vanilla bean frap upside down” and that was a new one for me

Had a customer order a cappuccino and then came back through drive and complain that it was “too light and too foamy”. Okay, wet cappuccino coming up, that’s not right either. She wanted a latte but was swearing up and down that she always ordered it as a cappuccino and we obviously just don’t know how to make them right..... okay..

Had a lady order a cappuccino with NO FOAM. 😑

My favorite was an extra hot Americano. Not sure how I would do that.

Someone asked if the Irish Cream had caffeine in it, and I said that our cold brew has caffeine but the Irish Cream Syrup itself doesn’t. She kept saying “you’re not answering my question” even though I explained to her that “Irish Cream Cold Brew” is just regular Cold Brew with Irish Cream Syrup and Foam, and that it doesn’t have any more caffeine than normal cold brew.

Someone once told me their ICED caramel cloud had too much foam🤦🏽‍♀️

Someone asked me last night what a mocha is after they ordered a cappuccino. I told them it was basically a chocolate latte. They then proceeded to ask me what the ingredients are.

We used to have a Customer who would order large black coffees, so we always wrote bbc on the cup

Can I get a Frappuccino with no ice?!?!?

A venti hot iced white mocha.. the following conversation was beyond awkward as they insisted (and continue to insist to this day) that this is a thing. Also had an upside down mocha frap without the whip cream on the bottom, just on top and a latte light on the the milk...as well as being told that a decaf americano tastes too watery and “why doesn’t it taste like coffee?”

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"Can I have a regular tall iced cafe mista?" 🤔

Ordered an iced cappuccino. Insisted that other stores have made it for her. 🙄

Someone came in asking for a venti iced espresso with Irish cream cold foam. I told her that the Irish cream cold brew got Irish cream syrup in it and just regular sweet cream cold foam. We could do that in the espresso. But she said she wanted the Irish cream cold foam and that another starbucks always does it for. She almost left too but I told her. Sure we can make it and figured it was probably just adding syrup into the foam so I told the bar person that.

Not dumb but this guy ordered a Red Eye which I had never heard and also masks and all that stuff he repeated it three times before asking for a coffee with an add shot

Had a customer get super upset and act all entitled and offended when I wouldnt tell her the code to the bathroom. Like I saw you drive up in your big jeep, just grab a bottle, you know what to do or find a bush, or just drive somewhere else?? We’re in covid, public restrooms are all shut down nothing new.