I NEVER said that all of them are jerks nor did I imply that they all suck, but when you get those 10 to 20 customers who come through daily who are rude to you for asking them to repeat their order because they are whispering or because it’s loud inside & then they want to yell at you or because you ask them to wear a mask inside & they want to argue with you about it when you are simply following the rules that have been set by the company. I’ve got connections with all my regular customers (I literally made 485$ in personal tips from my customers simply because I’m kind, cheerful & simply remember their drink orders every time they come through this Christmas) and customers who frequently come through so it’s not that I’m not a “people” person it’s because I think that it’s BULLSHIT that human beings believe that they can treat us like we are absolute trash for literally no reason what so ever. I love working at Starbucks, I love my partners & SM, and every single one of my customers! I’m even kind to the rude ass ones who are rude to me for no reason, but customers can really suck sometimes not all of them are as nice as you seem to be making them out to be, but the majority of customers that come through are amazing it’s just those few who can ruin your day.

Further more I also bought two of my customer dogs who are regulars Christmas gifts as well as buying two Christmas cards for two other customers, so you assuming that I’m not a “people” person is clearly inaccurate. Just because someone says “customers” doesn’t mean they are referring to every single customer that comes through the store that day they just mean those entitled jerks who wants to say “Why did you guys shut down the cafe?! Is because of California?” and when you proceed to tell him it’s because covid cases are rising & that corporate made the decision he wants to roll his eyes and laugh at you as he’s wearing a mask improperly that we provided for him or have a customer come through the drive thru & say “Can I get a venti hot white chocolate mocha & it’s my birthday and I’m also a healthcare worker” you then proceed to ask them if they have the app they say NO and then you proceed to tell them that the healthcare coffee is a tall hot or iced coffee & then they want to say “Well cant I just get a venti hot white mocha” you then ask your shift & she tells you to just give it to her because if you don’t she will argue & complain, but when we do that it creates people like her who believe they should be able to get shit for free & not follow the rules like literally EVERYONE else! So YES from time to time CUSTOMERS SUCK! Also the moments that I mentioned were literal interactions I’ve had with customers

trueee, at my store we have awesome sweet regulars who come in and give gifts to us and just random customers who like to be nice, kind, and give tips. but there are customers where they feel like they are so entitled to their own opinion and don't like to follow store policy, customers who like to add 10 drinks at the window and not leave a tip or say thank you. they take big fast food chains for granted. they don't see our everyday life of stress as baristas.

I’ve got a partner who’s a 112 and she even says customers suck sometimes because guess what they do & this place is where we can come to vent about it because we aren’t allowed to verbally berate our customers like they do us sometimes.

it’s much more complicated than that. you are acting like we owe the customers anything for coming to us. our salary doesn’t change based on customers.

yeah no starbucks definitely has other transactions besides selling to customers at the store lol