Recently, my manager (bless her) has started to ask us to ask customers their names at the order box in order to get our CC scores up (we’re a drive thru/walk up only) it’s actually helped our scores and for the most part the customers have been receptive and willing to give us names, except for a few, and for those few, man did they leave an impression.
One interaction when we first started:
Me: “If you don’t mind, can I get a name for your order?”
(Headsets are fussy and it’s hard to enunciate sometimes bc of the masks)
Customer: “what was that?”
Me: *repeats question*
Customer: “Can you just stop asking questions and give me my coffee?” *drives up to window and proceeds to complain*

Or just this past Saturday when another partner asks the same question the customer says:
“I don’t need to give a name it’s a fucking drive thru.”

On one hand, yes, I get that it doesn’t make a lot of sense, but it doesn’t take much to not yell and shit on the barista taking your order who’s just doing what they’re told to do.