So I recently had an argument with a customer who bought a cup from Starbucks. As she was paying her cup, she told me if I could rinse it for her because it was dusty. I said I am not allowed to do that, to which she got upset. So she told me “how am I going to drink from a dirty cup!? I just want you to rinse 🚿 my cup” to which my Shift leader said: we are not allowed to rinse any cup. And so the customer said: but it’s your cup! It’s Starbucks’ cup! It’s not even mine!. She went on and on about the damn cup, that I told her to contact the store manager and district manager and complain to them. I ended up giving her a refund, didn’t take the cup and stormed out the store. Now fellow baristas, I know normally (without the COVID situation) we can only rinse the cup with hot water but that’s about it. In this situation, am I even allowed to rinse cups that they buy??? (I did that once, but before COVID) so I really didn’t know what to do in that situation and honestly did not want to get in trouble for it. What’s the protocol when it comes to our own Starbucks cups!? I need answers!!