Starbucks Baristas: The daily grind
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Work anxiety, and not from the caffeine (self.starbucksbaristas)
submitted by PeachyKeenPudding
Semi green bean here! To preface this is not my first fast paced, stressful, coffee job. I've been at the bux for almost five months now and I really need some help.
I am at a high volume dt, and I can usually keep up. However, recently my SM has been hounding us about drive thru times like most shops. I know this is common and its usually about their quarter bonus but my manager has suddenly instucted us to YELL at bar if for EVERY drink that we don't have in que. If you aren't yelling she comes barreling down the floor and micromanages you. Last week she stood behind me for 45 minutes while yelling at me to call for my drinks even though I can see them being made or if the customer isnt even at the window yet. Not to mention, if you aren't doing your job fast enough she will shove you over and do it for you.
Its so uncomfortable to yell at my partners who are doing their job!! Plus my manager complains about each partner, blames every issue regardless of fault on the closest person standing next to her, and even comments under her breath violent things she wants to do.
At this point, I'm shaking before every shift. I'm going in in an hour. Hopefully she won't be there since it's a mid but it's terrifying. My partners just say that's just how she is, even though they don't like her either.
I know I can't transfer until 6 months and even then you need your SM's permission (which is difficult when they're the reason for the transfer)
I'm honestly at a loss. I don't know how to document anything she does since it's all verbal and my partners just go along with it. Keep your head down mentality. I've never had such a hateful and negative person to work for, and I know it won't be the last, but I really can't take it.
I don't want to quit until I have another job lined up, and like I said, transferring is a slim chance.
Any advice or kindness would be appreciated, I know some people are in far worse situations so I'm trying to be positive I have a paycheck right now, but I can't live like this.
Mini update: after coming home in tears I left my DM a voice message and an email. Fingers crossed!
I am at a high volume dt, and I can usually keep up. However, recently my SM has been hounding us about drive thru times like most shops. I know this is common and its usually about their quarter bonus but my manager has suddenly instucted us to YELL at bar if for EVERY drink that we don't have in que. If you aren't yelling she comes barreling down the floor and micromanages you. Last week she stood behind me for 45 minutes while yelling at me to call for my drinks even though I can see them being made or if the customer isnt even at the window yet. Not to mention, if you aren't doing your job fast enough she will shove you over and do it for you.
Its so uncomfortable to yell at my partners who are doing their job!! Plus my manager complains about each partner, blames every issue regardless of fault on the closest person standing next to her, and even comments under her breath violent things she wants to do.
At this point, I'm shaking before every shift. I'm going in in an hour. Hopefully she won't be there since it's a mid but it's terrifying. My partners just say that's just how she is, even though they don't like her either.
I know I can't transfer until 6 months and even then you need your SM's permission (which is difficult when they're the reason for the transfer)
I'm honestly at a loss. I don't know how to document anything she does since it's all verbal and my partners just go along with it. Keep your head down mentality. I've never had such a hateful and negative person to work for, and I know it won't be the last, but I really can't take it.
I don't want to quit until I have another job lined up, and like I said, transferring is a slim chance.
Any advice or kindness would be appreciated, I know some people are in far worse situations so I'm trying to be positive I have a paycheck right now, but I can't live like this.
Mini update: after coming home in tears I left my DM a voice message and an email. Fingers crossed!
bang_ended_scoots 3 points 2y ago
Tell your district manager! He/she is in charge of store managers and can help you out. And if that fails for some reason, go to corporate Human Resources.
PeachyKeenPudding [OP] 1 points 2y ago
I'm worried that it won't do any good since I don't have a paper trail, do you think they can still help? Or would it open a new can of worms?
pink_haired_bitch 2 points 2y ago
Definitely try, and mention the fact that she threatens people under her breath. Threats are illegal in the first place depending on the context and won’t fly in Starbucks for sure. What you can do is begin documenting yourself to have a “statement” to give to your dm. After each shift right in the notes in your phone what happened, details, and dates and times. It’s important to show this isn’t an isolated event and that you don’t feel safe at work
PeachyKeenPudding [OP] 1 points 2y ago
Should I call or email my DM? I'd prefer to just have a meeting with them and not include my SM
bang_ended_scoots 2 points 2y ago
You should still try
46patisse 2 points 2y ago
She sounds awful - I hope something changes for you
Flappadingo 2 points 2y ago
someone touches me and I’ll walking off the floor while calling the DM
Yelling isn’t appropriate and wouldn’t fly with me. She wants to do it? Let her, tell her you will go to whatever station she wants.
Yelling isn’t appropriate and wouldn’t fly with me. She wants to do it? Let her, tell her you will go to whatever station she wants.
PeachyKeenPudding [OP] 1 points 2y ago
I'll do that next time. Every time she's on the floor she repeatedly says "I'm not even supposed to be here doimg this!" Then like dont?? Be here??
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