Wow, 60...

That’s **waaay** too much....

I am sorry that you have to deal with such an entitled idiot for it. If anything, they should have notified you guys like maybe a day before like for the big box/jug of coffee (forgot what they were, it’s been nearly three years since I left).

Absolutely. I also think there needs to be a limit on how many mobile orders can be taken per hour and that mobile orders should be turned off at least one hour before close. There needs to be a lot done to the app, honestly. Like it needs to update in real time.

There should be a wait or a cooldown system in place that gives a customer a wait time before they can order due to backup... Though I'm sure starbucks doesn't pay programmers much for the system already in place

i know this whole feeling, on christmas someone ordered 60+ drinks through mobile order, all different and all cold bar drinks. they also ordered 30+ food items too, also different things. we had to shut down cafe and all mobiles and delivery, only had drive through

Yep there should be a limit to drinks and mods to one drink. People are disgusting.

They better have left a BIG tip. Otherwise throw a frappucino in their backseat.

we absolutely need a limit on mobiles. my store doesn't have a drive thru and is pretty mobile heavy, and wait times regularly get to 15-20 minutes during weekday morning, and can be upwards of 30 on weekends. i'll have my two fastest partners on the espresso machines, plus someone on cold bar if i have the staff for it. (we can do a second cold bar if desperately needed, but it's already pretty tight down there with 3 bar people + handoff). my managers are talking about implementing new ideas to fix the wait times, and like, what? what else am i supposed to be doing? how can i avoid a 10+ minute wait when there's 30 mobile orders, at least half of which are multiple drinks?

either limit it to a certain number of orders or items, or give a short grace period where orders can't be placed.

or at the VERY least make the wait times accurate. i swear they'll never list more than ten minutes. we tap off drinks when they're done, giving an approximate wait time. if i don't tap off a drink until after 20 minutes, there's a 20 minute wait. tell them that. if customers complain, cool then maybe you'll finally know and fix it.

either

Reminds me of the day we had someone order a delivery of over $150 worth of food and drinks. There definitely needs to be a limit on these types of things.

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That's way too many wtf!!! For a second I thought you meant like, in general the orders that come in. There were 60 on one order???!

Create time slot order detail or whatever... but the base will probs be sixty now that ya done it...