I’m a manager and yes I feel this 100000%. So sick of hearing about customer connection. Ever think if we aren’t feeling our best we cannot give people our best? I’ve been trying to explain that to my district manager. I cannot preform if I’m not well mentally and they just can’t seem to understand that. 50+ hours a week isn’t enough. They want you to be a robot.

I mean shouldn’t we be more focused on safety and health with covid with the damn cc score?

Now that we have block scheduling I was assigned to be a "night person." I'm enjoying this in that I'm able to sleep a normal schedule and that I don't go to work not having eaten anything like I used to when I worked mornings. I would get a ten, right?--because of course you're not scheduled six hours so that you don't have to get a lunch (it's six hours in my state, but whatever). I once wanted to use the restroom and eat a blueberry oatmeal during my ten. I didn't make the oatmeal myself so by the time I'd gotten it and eaten just a few bites of it and given up trying to eat something for breakfast and gotten back on the floor, 22 minutes had passed. So my shift supervisor fussed at me. God forbid I get to take in sustenance at 9 a.m. after waking up at 3:30 a.m. I do not miss having to choose between breakfast and holding my coffee pee for hours more. (For those who were wondering, I would always choose breakfast. I did start getting bladder infections too, but that's partly due to a personal proneness to them. Now I just take a stronger medication for that.) Another time recently I worked a morning and didn't eat breakfast first. It was such a horrible day with such terrible short-staffing and bad management and it was a Sunday during holiday and I was so overworked I started crying on the floor, much to my surprise.

You have to leave.

I fee this. I love when we’re short staffed because employees get so burned out they call in (understandably) and we get pressured to keep drive times down. I am almost always on bar (to avoid small talk with customers if I can help it haha) and i’ll be taking care of drive, cafe, and our overflowing mobiles, still pressured to be faster. I’d be more than happy to try even harder if I were paid a livable wage and treated like a person by customers.

the nausea i feel from all the caffeine and fake enthusiasm, pls i’m just so tired

All the time

I’m the only person who likes making customer connections.
I love being solo dto/Dtr because then my happy voice is the only thing they hear. It’s not even a customer service voice. My customer service voice only comes out when I’m pissed off at a Karen who literally shushes me or something like that.
However If Im only on dtr then I hate it because I run out of things to talk about. And I feel left out of all the jokes because I don’t have a headset on

I’m there dude. I’m there.

Absolutely.

At least you don’t have to smile so wide given the mask wearing requirement. I see how burdened folks are as I swing by on my way to work. Reminds me to keep supporting folks with consistent good tips and being equally nice in return. Hard to keep my appreciation level up consistently as I am in a mad rush to make it to work and usually throw in a buck, grab my beverage, say a quick thank you and make my dash.

Doesn’t help with ur own coworkers r dicks, cause they feel the same but take it out on others smh

HONESTLY! My SM asked me to work 13 days straight, morning shifts (4:30AM-6:30AM-1PM), because we had people out over the COVID coach and I’m “the best at customer connection.” I wish I didn’t have the memory to remember names and drinks! I wish our focus wasn’t based on a score!

Corporate greed is honestly making baristas want to quit. They expect so much out of us and being able to have great customer service, but don't even think about their own partner's needs. We are expendable to them. Their benefits don't outweigh the pay and ridicule we have to take from customers. So to all the customers out there: yes, Starbucks hates its employees.

I don't just feel this, but I feel it on a spiritual level.

Not you complaining about your literal job.