Starbucks Baristas: The daily grind
↑
105
↓
Positive Intent (self.starbucksbaristas)
submitted by philosopher_cat_lady
Starbucks Corporate:
If a customer is behaving in a manner to where you suspect they may be intending to shoplift merchandise, go start up a conversation with them about the merchandise they have their eye on. This is a good way to discourage them from shoplifting without accusing them of having negative intent.
If a customer is experiencing COVID symptoms, assume positive intent, don't assume that they're sick, and serve them.
Translation: We at Starbucks don't want to lose the profit of a tumbler but don't care if a customer spreads COVID to the partners in a store and to other customers.
If a customer is behaving in a manner to where you suspect they may be intending to shoplift merchandise, go start up a conversation with them about the merchandise they have their eye on. This is a good way to discourage them from shoplifting without accusing them of having negative intent.
If a customer is experiencing COVID symptoms, assume positive intent, don't assume that they're sick, and serve them.
Translation: We at Starbucks don't want to lose the profit of a tumbler but don't care if a customer spreads COVID to the partners in a store and to other customers.
medicinexx 61 points 2y ago
the other day we had a lady get a soy vanilla latte (so distinct taste, lots of vanilla) and she said it tasted like water. ummm... okay.. not sure how, but we’ll remake for you. i personally remake her drink exactly to spec, she takes it, ‘It still tastes like water!’ ummm.. ma’am, with all due respect, i think you might want to visit a testing facility...
iStealSharpies 25 points 2y ago
Omg I had a lady who got a soy vanilla chai no water ask me if I put water in her chai because it tasted like water....lol oddly similar
drinkliquidclocks 6 points 2y ago
Soy milk tastes soooo strongly, that's concerning
philosopher_cat_lady [OP] 4 points 2y ago
The same thing happened at our store with a customer. She says everyday that she can't taste her latte. One of my shift supervisors was like, "Here's the latte she orders every morning. She comes through the drive-thru. If she comes back, sanitize everything after we serve her." I was like, "Can't we just refuse to serve her?" My manager was like, "No." It's fucking bullshit.
blondiebarista 36 points 2y ago
Yup. I asked a coughing customer in drive thru to please have a mask on at the window and he told my supervisor he’s going to call corporate on me. (I am located in a stay at home mask mandate region).
ih8yogurt 8 points 2y ago
Tell him to fuck off and wear his stupid mask.
This is why one of my masks says on it to “wear the stupid mask” if I don’t verbally say it they can’t fire me for pointing at it
This is why one of my masks says on it to “wear the stupid mask” if I don’t verbally say it they can’t fire me for pointing at it
philosopher_cat_lady [OP] 1 points 2y ago
They can totally fire you for wearing that mask.
ih8yogurt 1 points 2y ago
They haven’t said anything about it yet.
philosopher_cat_lady [OP] 3 points 2y ago
Then you've got some really cool shift supervisors and manager
philosopher_cat_lady [OP] 2 points 2y ago
What are the details of your mandate? Are customers required to wear masks in your drive-thru?
blondiebarista 1 points 2y ago
No but it is Starbucks policy and in writing as well about wearing a mask in the drive thru. I wouldn’t normally ask someone to wear a mask in the drive thru but if you’re going to be hacking a lung during a pandemic it’s not an unreasonable request. My area ICU capacity is at 5% so it’s pretty bad around here.
philosopher_cat_lady [OP] 1 points 2y ago
It's not Starbucks policy as far as I'm aware.
Allopathological 15 points 2y ago
When people come in and say “can I get a venti medicine ball? I’m feeling sick”
philosopher_cat_lady [OP] 3 points 2y ago
Assholes. I'm looking for documentation as to whether or not we can refuse service to sick people. I had a shift supervisor who said we can. She doesn't work for Starbucks anymore.
Aly_Katt 6 points 2y ago
I ended up getting covid at work the other week, and I’m having lasting effects where I’m sitting here desperately gasping for air every few minutes. This shit sucks dude ;-;
philosopher_cat_lady [OP] 2 points 2y ago
I'm sorry. Starbucks does not care about our safety.
[deleted] 1 points 2y ago
[deleted]
This nonprofit website is run by volunteers.
Please contribute if you can. Thank you!
Our mission is to provide everyone with access to large-
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
©2023 HumbleCat Inc • HumbleCat is a 501(c)3 nonprofit based in Michigan, USA.