I wouldn't mind the reviews if they actually kept their promises and never came back lmfao

And they wonder why CC's, morale, and engagement are down...

When people complain about our hours I just flat out tell them "some of our crew got covid or were exposed." I refuse to get in trouble for acknowledging reality. That's our issue as Americans so I'm not going to perpetuate our inability to see what's happening.

Entitlement is a hell of a drug. These people have no clue what it’s like to be inconvenienced in the slightest.

I had a lady come in a while back while we were half staffed due to someone having COVID. She was complaining about the same thing, hours being changed and us closing early at times. I apologized and told her that due to a pandemic, some of our staff do not feel comfortable working anymore (a lie but I wanted to passively reiterate that we are in a pandemic). She had the nerve to say “Well, I don’t see why having less staff makes a difference, with your cafe being closed it’s not like you guys have a lot to do anyways”............I’ve never been more mad at a customer before

Sorry you have to deal with this, partner!

Lmaooo looks like the reviews for my store. Stfuuuuu karen !!!! make ur 8 splenda extra hot latte at home

Though their “”lovely & tolerant”” personalities are shining through between the lines, at least the comments appear to be attacking the company rather than the staff. And TB completely H, somewhat deservedly so, on behalf of you guys too – someone in corporate could absolutely take the 5 seconds to draft a message about COVID closures, and it would take similarly little time for a developer to get it on the app.

Corporate established the brand reputation and customer expectations, why can’t they put in a smidge of effort to mitigate the fallout? Instead they let their lowest level employees, already at physical risk with a customer-facing job, handle all the explanations and blame.

Pandemic isn't in their dictionary. Common sense people.

Expecting the place to be open all the time is ridiculous but correct info on whether it's open or not is reasonable. Not your job pf course, but from the customer perspective itd be annoying to see online that it's open then go there and it's closed. Not that that warrants a 1 star review though, they do need to chill

I whole-heartedly blame Starbucks for this. They have largely dropped the ball on COVID in the most hair-brained ways including but not limited to:

💥suddenly agreeing to pay every partner regardless of whether or not they chose to work for months on end.
-This understandably caused a weird rift between those who stayed and those who left. -This also caused Starbucks to have to suddenly enact hazard pay to make up for the work the partners who stayed were doing so they felt in some way compensated for keeping the company afloat.
-This also caused some partners who stayed home to find less stressful/exposed jobs, making two paychecks while partners who worked in stores made one. Many of these partners also took a severance package after not having worked in a store for two months.

💥offering free food and drink to partners*, first responders, essential workers, etc. for months on end. (And then continually lengthening it)
*while I do appreciate this and understand why it was needed for so many, it has caused additional stress on partners for months.

-This caused an influx of unnecessary, non-paying people into our stores including but not limited to: health care workers (possibly the most exposed group of people we see), first responders (of whom are not required to wear masks in our city), other partners who are either not working or are positive/exposed and supposed to be self isolating but sneak to other stores for their mark outs, and countless people asking if they fall under healthcare/essential because they are vet techs, cosmetologists, etc. all of whom we have to serve while GROSSLY understaffed.

💥suddenly realizing they shat the bed when paying every warm body in the company while half our stores were closed and all of them were severely reduced and severing MANY remaining partners, leaving us completely paralyzed

💥continuing to host major promotions, including Happy Hours, Delivery and MOP, ignoring the fact that our stores are glaringly understaffed and can’t handle the orders we are receiving

💥failing to offer a cohesive plan for all stores and failing to take into account how suddenly stores can become short-staffed

-This leaves supervisors and SMs having to choose the lesser of two poor customer experiences: keep the lobby/mobile open and drown, or shut it down and lose money/upset customers.

-Shutting off mobile still causes countless customers to submit orders to other stores and show up at ours, choking our lines, again, without us receiving a sale.

-Closing the lobby causes customers to get out of the drive thru line and come up to a locked door.

-This causes non-stop phone calls we can’t answer, filled with complaints and canceled orders we’ve already filled and people asking to place orders over the phone.

-This also causes us to have to suddenly close the lobby when it gets out of hand, which is tacky and requires locking the doors on people and herding them out one door. It also causes mobile customers to leave and come back later for a remake, more lost product.

-This also causes tacky hand-scribbled notes that customers can’t read from the road, that change every day and can never be anticipated.

💥we still can’t turn off high-use items that we have a hard time keeping in stock or that Starbucks has outages of and customers can still force through items we’re out of if it’s saved in their mobile order
-This backs us up because we have to wait until they get there, LET THEM DOWN BECAUSE THEY’VE ALREADY PAID, and try to make it up to them while stopping production on everything else.
-This also causes us to give out service recovery cards non-stop, used for more unpaid products.

💥allowing customers to elect us as their own personal shoppers, ordering expensive merchandise through mobile, most of which are impossible to keep up with in Item Availability, especially when they only send 2-4 of each high-trending cup.
-This causes customers to waste rewards on items we don’t have or have.
-This causes someone to have to leave their position during peak and search high and low and front and back for some ridiculous item based on its sku and a few letters.


IT IS A MESS.

Our store isn’t being cleaned and the floors aren’t being mopped, it’s impossible to place orders in a timely manor or know what to order because we never know when we’ll be open and we are too short staffed to dedicate appropriate time to it.

Our partners are run-down and defeated, we cry daily, are having personal breakdowns, and our SM and supervisors are just shells at this point.

It’s heartbreaking to disappoint the customers we love. We are being abused by customers who don’t get it or seek to prod us. We are having to battle anti-maskers and scammers and it’s enough. It really is.

Lol the last one, somebody was having a temper tantrum in the parking lot.
Reviewing a Starbucks doesn’t do anything. People have already shown they’re willing to wait 10 minutes in line for like a drip coffee. Like we could do anything and there would still be a steady flow of cars. Please, you’re embarrassing yourselves.

When my store was reduced hours (8:30-1) for 2 weeks because we only had 3 people who hadn’t been exposed and were pulling staff from other stores, customers were insufferable. “Well these new hours are very inconvenient for me,” “why is your drive thru line all the way out to the street? I can’t believe I just waited 25 minutes for this” “why can’t I come inside? I need to use the restroom, you won’t even let me in to pee?? *shocked pikachu*” also, in my district, there’s a store next to a walk-in clinic that does covid tests. There were people who would go in to the walk-in get a covid test, then come into the Starbucks immediately after. So we had to close the inside of the store to limit that happening and people were livid.

Hopefully these reviews keep people from coming in and give y’all a break

God. The number of people that come in waves to my store despite the fact that we are in a lockdown. I want to just yell at them that they're the reason we're all in this mess.
But I also would like to keep my job so I keep my mouth shut.

I really wish Starbucks would let us be transparent with customers when we are short staffed due to covid. I feel like it is like a person having herpes to disclose to who ever they come in contact with what's up and make it their decision if the want to potentially be exposed or not. Is our system 100% when it comes to isolating the right partners idk i just make coffee but i know that as a customer i would like to be informed of things like this.

We get the same comments at my store! @Customers, would you rather we give you a side of covid with your extra hot, no foam drinks?

Are we at the same store?!

Ikr?! Half of the staff at my store was quarantined just before Christmas. We closed early for a whole week and as I was putting the sign out one day this Karen yells at me that "what I'm doing is a terrible thing" like ok bitch XD

Customer comes in with mask on and heads to order

Me: Hello!! how are you today?

Them: I’m good, you?

Me: Im good too what can I get for you today

Them, pulls down mask: I’ll have a

Me, making sure the plastic shield is protecting me: Imma need you to have your mask cover your mouth.

Them: You won’t be able to hear me then

Me: I need your mask to cover your mouth

Them, puts mask on correctly (thankfully I didn’t need to tell them to cover nose as well): Ok I’ll have a Venti Mocha Crumble Frappachino

Me, hears them clearly: Ok will that be all?

Them: And a red velvet loaf

Me repeats order and tells total


Just wear your fucking mask people and yes I can fucking hear you and you can hear me. My mask has two reusable filters in it and you can hear me clearly then your mask that’s a lot thinner than mine and if that was so just speak up it’s not harder to do than wearing a mask.

The Starbucks I always go to was recently closed, for quite a while, actually. I don't mind because I just hoped everyone was safe. Before knowing that they were closed, I went maybe twice to be met with disappointment. However, some of the people that were there for coffee, both going in store and drive thru, we're wild. Trying to force the doors open, yelling at the intercom, you name it. People are crazy.

We had a partner test positive so we closed the store early and one of our shifts put their car in front of the drive thru so nobody could get in and someone left a bad review about a car blocking the way.

Try not to take it personal. Let these children pull a bitch fit and complain because they cannot handle any type of inconvenience that wasn’t according to their plans and anytime they get told ‘no’ they throw a full adult toddler temper tantrum and rant to Yelp about it.

These people clearly don’t have emotional coping skills and a low EQ.

I just looked at the google reviews for the stores near me that have closed lately, and they look exactly the same. I wish we could just be transparent about why these closures are happening. So many other businesses in my area let people know that there was an exposure and they're playing it safe by closing for a while, and people get so much less upset.

We had someone come to our drive thru when we were the only store open for a month and a half and complain that the line was too long. I apologized and explained that the other stores in the area were closed so we were getting all of their business and she still didn’t understand why that would make the line so long 🙄

i juat transfered to a new store in a red state (blue town tho) so im actually so fucking worried that customers are gonna be shitty like this

People are ridiculously stupid. I will agree with at least one of those comments though. It's helpful for customers to have the official Starbucks signs posted saying how the store operates. If it's temporarily closed, if it's only providing service in the drive-thru, what its hours are. When we don't do that, people get confused. I'm always advocating for official signs to be posted at our store, and when shift supervisors don't care to do it, customers get confused and bother us. They yell at me while I'm in my drive-thru window from the parking lot next door, they honk in our parking lot, etc. Now that store may have posted a sign at their drive-thru saying they were closed and the wind blew it down, who knows. Shit happens, people. We've had hurricanes lately in our state. One of our trees fell down; luckily, it didn't cause any damage. As for the light being on in the store, who cares? Maybe they don't care about saving electricity, maybe they like to leave it on for security purposes (makes the store look like it's open which makes burglary less of a risk), maybe they forgot to turn it off.

The customers who honked in our parking lot: it was some teenage girls. My shift supervisor unlocked the front door to tell them we were closed (not supposed to do this). The girls were like, "Why are y'all closed? Your sign says you close at 7:00." My SS said, "We closed early since it's Christmas Eve." I was like, "I told y'all we should have put up a new sign."

Those people are pissy, but your manager should probably just make the effort to post a sign saying you're closed on the drivethrough.

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