This woman rolled up looking and sounding like absolute DEATH, barely a voice, coughing, and asked for “the drink my friend told me to get when I’m sick.”

I said “uhhh. We have hot brewed teas. We have the honey citrus mint tea but nothing here is medicinal or good for when you’re sick.”

She kept repeating “it’s for when you’re sick.” And I just kept repeating we had hot teas and the HCMT but that one has lots of sugar (because it does).

She eventually just drove off. Ma’am why are you at a Starbucks trying to get medicine. Go to the store and get medicine.

I do this too so they don’t expect every barista in every store knows what it is just because I do, and hopefully save someone getting yelled at.

someone came in asking for the cake batter crap and i had no idea 🤷🏽‍♀️

*was gonna fix my typo but i like it that way

"Can I get a cotton candy frap?" "You got the recipe for it?" "Uhhhhhhhhhhhhh"

I have some regulars who have made up their own names for drinks, and when they order it by that name I play dumb. Too often they've said it to baristas who have no idea what they mean and get really confused. You know damn well what your drink is, order it normally, instead of the stupid name you've given it.

I literally always play dumb unless it’s a cotton candy frap. I also pretend I “don’t know” what anything keto is

I used to work with people who were proud to know the secret menu. So if someone ordered a weird drink they would run over and try to tell me what it was. I’d walk away and put them on register. If you know all the drinks. You can do it yourself. I preferred working bar anyway.

Lol that makes one of us. I don’t know a single secret menu recipe

if it's like snickerdoodle or cotton candy I just make it because it's a small modification and I don't want to hold up the line while they dig for it.

“Yeah if you could just give me the recipe for that so I can punch it in, then we can get ya goin!”

“It’s called this.”

“Well that’s not on our menu, so I’m not sure how it’s made. If you can give me the base and added ingredients I’ll be happy to make it for you!”

“I don’t know what’s in it.”

Bitch, you must’ve got it from the internet somewhere. Google it.

I never learned one and was openly hostile about the whole idea of it

"hmm" *remembers how the last car asked for this drink and gave me recipe* "i dont know her"

Secret menue? Oh you mean the phrase that automatically makes us hate you and every syllable you utter from that point on

I don’t know these secret menu items by heart. I just look it up to see what it is. Lmao

Me when they order a “keto” drink

"sorry I actually don't have tiktok, but we can make it for you if you tell me what goes in it" but it's already punched in

I have a couple of drinks that I personally will never reveal to the public for the sake of the baristas.
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And I have given them their own stupid names

I have a lot of customers try to ask for horchata frappichinos and we are like that's... Not something we know how to make 🤷

nah cus they get so entitled when someone says a secret menu item by name and a barista plugs it in for them and then u ask what’s in it and they’re like “well the other barista knows why don’t u”

There is secret menu and then there is discontinued drinks (that only use our common ingredients) that customers expect you to know until the end of time. This is exactly why the "Taylor" latte got me heated. "Black and White", "tuxedo", "cotton candy", etc

I've had customers yell at me to look it up random drinks on Google for them. I tell them is against policy for me to do that, but inside I'm all, hell to the no... no, no, no, no, no... You come prepared next time.

Man I’m still struggling in cold bar with frapps

Whaaatttt? 😍

If one more persons comes in asking for the strawberry cheesecake frappuciuno and then reads off the recipe for the standard strawberry n creme frap I'm gonna not do anything bc that'd be an anti-connection.

If Starbucks didn’t make it, I ain’t learning it