Starbucks Baristas: The daily grind
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Training (self.starbucksbaristas)
submitted by mukesmocha
I need to rant a little and I hope someone understands where I’m coming from.
I started training this week for Starbucks and yesterday was my 1st day of on the floor training, the girl training me was nice but she had a hard time explaining things which I get. We spent a lot of time on CS but she was not thorough with a lot of things yet expected me to know how to do everything and how to stock backups. So today I had a different girl train me and she was AMAZING. She taught me things and then we practiced and didn’t make me feel stupid for asking questions. Unfortunately she had to go so I had the same trainer as yesterday for the remaining 2 hours. She put me on drive thru even though I had only practiced for 30 mins yesterday and the other girl asked her to teach me the other cold drinks we didn’t finish. It’s fine I do drive thru and I’m having a hard time finding customs and so I kept calling out her name to help me but she was too busy laughing with the other girls and it was very frustrating because I had to take a long pause when talking to customers. Then she had me do both taking orders and window even though she was supposed to help me she was wondering off and I had to wait for her to come back. I was beyond annoyed because I felt she wasn’t really helping me. She kept complaining about having to train people and I felt really bad being there with her it seemed like I had done something to her?? Then we were getting ready to close and she told me to wash dishes but I wasn’t sure where the dishes went after sanitizing them and she was like “great now I have to stay until you put them back where they go because I can’t leave until you do” and I was like “sorry this is my first time doing dishes just tell me where they go and I’ll put them away quickly”. Mostly all the other people were nice and supportive but she had such a bad attitude. I really enjoyed the girl who trained me
earlier and I just feel so dumb when they just throw me out there when I’m still new. Also my SM has had no communication with me about my shifts and it’s pissed everyone off, so I just feel like they’re blaming me for having to change a shift or something.
Anyways am I overreacting?? I’m going to practice the menu on the app because I really want to do well and I’m terrified of not being able to do things and having my coworkers hate me.
I started training this week for Starbucks and yesterday was my 1st day of on the floor training, the girl training me was nice but she had a hard time explaining things which I get. We spent a lot of time on CS but she was not thorough with a lot of things yet expected me to know how to do everything and how to stock backups. So today I had a different girl train me and she was AMAZING. She taught me things and then we practiced and didn’t make me feel stupid for asking questions. Unfortunately she had to go so I had the same trainer as yesterday for the remaining 2 hours. She put me on drive thru even though I had only practiced for 30 mins yesterday and the other girl asked her to teach me the other cold drinks we didn’t finish. It’s fine I do drive thru and I’m having a hard time finding customs and so I kept calling out her name to help me but she was too busy laughing with the other girls and it was very frustrating because I had to take a long pause when talking to customers. Then she had me do both taking orders and window even though she was supposed to help me she was wondering off and I had to wait for her to come back. I was beyond annoyed because I felt she wasn’t really helping me. She kept complaining about having to train people and I felt really bad being there with her it seemed like I had done something to her?? Then we were getting ready to close and she told me to wash dishes but I wasn’t sure where the dishes went after sanitizing them and she was like “great now I have to stay until you put them back where they go because I can’t leave until you do” and I was like “sorry this is my first time doing dishes just tell me where they go and I’ll put them away quickly”. Mostly all the other people were nice and supportive but she had such a bad attitude. I really enjoyed the girl who trained me
earlier and I just feel so dumb when they just throw me out there when I’m still new. Also my SM has had no communication with me about my shifts and it’s pissed everyone off, so I just feel like they’re blaming me for having to change a shift or something.
Anyways am I overreacting?? I’m going to practice the menu on the app because I really want to do well and I’m terrified of not being able to do things and having my coworkers hate me.
Alana_Chowdhury_ 8 points 2y ago
Training is a learning experience and I feel that you continue learning even after training ends. With that being said how you were trained sucks. I had an actual panic attack doing DTO and DRW at the same time and that was after being comfortable doing one at a time. And you should have been taught how to do the dishes before being put there because a three compartment wash is not normal in people’s homes. I would ask the SM to not be trained by this other person. I don’t think you are overreacting. Training is the most important job and if there person who is training doesn’t care it sets you up for failure. Transferring stores is also an option. The 6 month rule is technically no longer in place and a DM would rather move a new hire then have them quit because it looks bad.
sailorlily623 3 points 2y ago
Def not overreacting that sounds pretty shitty. I will say some trainers and some employees are like that and some people care more than others. It’s def not fair to you and if you can I would make it a point to reach out to your sm abt their lack of communication with shifts and some of the aggressiveness coming from your trainer. But I wish you luck and I’m sure you’ll learn fast bc the more you do the quicker you’ll learn!
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