This. Oh my god, you have no idea how much me and my supervisor facepalmed at this when we get a complaint.

I always mention that it won’t have the color but it’ll taste the same because then I can tell them that I warned them but that it does in fact taste the same

One time we were out of dragonfruit inclusions and whoever was on DTO forgot to mention that when someone ordered the refresher. We handed it off to them and they demanded a refund because the inclusions “are what give it the flavor.”

Literally today we were out of dragon fruit inclusions and I said “Hey this drink won’t have the color but it will taste the same.” And when they got to the window they said they weren’t feeling it, in the middle of peak..

It’s fine. Someone said that about the berry refresher on how it wasn’t dark like normal. I explained to them that it’s lighter than normal because they specially said no berries. Said I could remake it with the berries but then use the shaker lid to stop the berries from falling in

I had a guy demand I remake his berry refresher because it wasn’t purple enough.

He got it and was like “this is the wrong color, you made this wrong”

And I had in fact just made it myself, so I replied, “you wanted a venti very berry refresher right? The berries have just been giving off a little less color recently.”

Him: “No, you made it wrong.”

Me ignoring that and choosing to make the moment right: “I can make you another one with more berries”

Him: “Fine, and actually shake it this time”

Me reminding myself that it’s illegal to throttle customers: “absolutely, I’ll shake this one extra good for you.” It took like 3 scoops of those sad berries and a solid couple of seconds shaking that cup, but it turned purple god damnit.

Me handing him his foamy ass refresher: “I think this one looks a lot better”

Him: “Yea, sure.” Looks at girlfriend in the passenger seat and rolls his eyes as he drives away, “these people”