Our store hadn’t been hit with positive COVID cases until about 2 weeks ago. We’ve had the seating closed in the cafe since November, but we are still operating as grab n’ go. The business has still been insane even after holiday season... constant drive thru line with not a lot of coverage or hours to keep up with demand.

Two weeks ago, we had our first partner test positive for COVID, so we had to shut down the store, a bunch of partners had to isolate, and the professional cleaning crew came in overnight. Sooooo, a few days later, we had another partner test positive & had to do the SAME THING again... it was my old store manager’s last week, and she was trying to help transition & train our new store manager while also dealing with all of this bullshit. We ended up being closed for 4 days total because no one could work except like 6 people... we opened back up with those 6 people with limited hours 7am-3pm drive thru only. And then we were back to normal after about 3 days of that.

Last Thursday, we had to do this YET again because another partner tested positive, but it wiped out a huge number of our partners, almost all of the shifts, and our new store manager all had to be in isolation... we were closed for 2 days, and then the single shift that we had had to open & close the store on a crazy Sunday when the store down the road is closed as well because of COVID...

So this poor shift (she’s newer, too, only 2 months in role), has to deal with all this bullshit with almost zero communication or support from our DM or SM... it’s been terrible for her, and I feel so guilty that I can’t help her. Another store’s RDC order was delivered to our store without any heads up. Mobile orders are still on, NORMAL hours (we’ve had a shift from another store closing), people can come in to get their mobiles.

I just feel so bad for her, and I just don’t even know what to do. I have been a shift for over 2 years now, and I would have lost my shit & quit if I had to do what she’s doing right now. I want to report my DM for how he’s been handling everything because he has zero regard or care for the partners. But I don’t want it to come back on me... He just wants us to stay open/try to stay open at all costs. And I’m just waiting for another positive case to pop up, and we will have to do this all over again....

Sorry for the huge rant... I just think my DM hasn’t been handling this pandemic well, and I’m just scared for all my partners.