Starbucks Baristas: The daily grind
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How do you feel about having to remake mobile orders for a customer that clearly sent it to the wrong store? Should they be entitled to a free remake on the spot, or should negligence have its consequences? (self.starbucksbaristas)
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galaxyd1ngo 9 points 2y ago
This happens extremely frequently to us too. Usually we’ll say “oh that’s the store near *stores*, we’re *address*” and they’ll be like oh. Usually they leave, but if they don’t we’ll offer to remake. I’d say at least 70% of the time they’ll leave before we offer or they’ll decline
What annoys me more is when they mobile order their own drink wrong :^)
What annoys me more is when they mobile order their own drink wrong :^)
whitemystery1204 2 points 2y ago
That’s crazy that they usually just drive away. I like that they’re rational about it. Most of the customers at my store kind of just stay there or ask us to make it for them..I’m in Orange Country though so we have an above average group of entitled customers lol
galaxyd1ngo 2 points 2y ago
Oh bro rip. I feel that, my first store was in a more affluent area but nowhere near what you’d find in OC
fritocaldo 1 points 2y ago
I work in OC too. I agree our customers are not rational and are super entitled
rio8envy7 3 points 2y ago
We ask to see a receipt to verify that they actually ordered it. If they don’t have one we don’t remake it.
wifeypoopoo 1 points 2y ago
We always remake it on the spot. It's easy to do
NervosaNervous 1 points 2y ago
If it’s 1 or 2 drinks and they can show the receipt for proof of purchase, I have no problem making it if we’re not slammed. If we are slammed, then usually we ask them to go to the store their order was sent to.
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