Starbucks Baristas: The daily grind
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customer just trying to help? (self.starbucksbaristas)
submitted by hmrw5807
hi! i went to a starbucks yesterday and ordered my iced coffee; the barista who took my order confirmed it 3x with me that it was ice, and i confirmed (i was the only one in the store at the time). asked for 4 shots, and thought all was good.
then i hear my name and it’s a hot and no shots (the sticker said quad shots). no biggie! i drink those too but was looking for iced... and when i told the girl who handed out the drinks, apologizing profusely (i am a very apologetic person by nature, it just happens)... she and the barista next to her (not the one who took my order) looked at me with the death glare of all death glares, and i thought i’d melt in my spot. i kept apologizing as she took it away, and then it was remade and i apologized again and took my drink (and the mistake one), and went out to my car and realized it didn’t have the shots. but i sure as hell wasn’t going back in, lol
my question i guess is: how can i make them know i truly was sorry that they had to remake it? i know it happens, but i genuinely felt bad even asking for the right drink with the glares i received. maybe they were just having a bad moment, but i felt like they were going to pelt something off my head as i walked away haha
i know some customers apologize and they don’t mean it, but i always do and don’t want to make you guys do double work. i overtip because i’ve been in the food business world and it’s fucking hard, and i know how you all don’t feel the most appreciated by the company, so i try to make up for it; especially with this crazy time.
just kind of looking for guidance to avoid any more death wishes lol
then i hear my name and it’s a hot and no shots (the sticker said quad shots). no biggie! i drink those too but was looking for iced... and when i told the girl who handed out the drinks, apologizing profusely (i am a very apologetic person by nature, it just happens)... she and the barista next to her (not the one who took my order) looked at me with the death glare of all death glares, and i thought i’d melt in my spot. i kept apologizing as she took it away, and then it was remade and i apologized again and took my drink (and the mistake one), and went out to my car and realized it didn’t have the shots. but i sure as hell wasn’t going back in, lol
my question i guess is: how can i make them know i truly was sorry that they had to remake it? i know it happens, but i genuinely felt bad even asking for the right drink with the glares i received. maybe they were just having a bad moment, but i felt like they were going to pelt something off my head as i walked away haha
i know some customers apologize and they don’t mean it, but i always do and don’t want to make you guys do double work. i overtip because i’ve been in the food business world and it’s fucking hard, and i know how you all don’t feel the most appreciated by the company, so i try to make up for it; especially with this crazy time.
just kind of looking for guidance to avoid any more death wishes lol
mycatsaremylife_ 42 points 2y ago
Ok first of all you did NOTHING wrong. They sound dreadful. I understand customers CAN be a pain but that is more the demanding, rude, entitled Karen’s, not people who apologize and point out that the drink you paid for was made incorrectly. This is the service industry, even if it feels like a major pain in the you know what, no reason to make a customer feel ashamed like that!
plushiequeenaspen 16 points 2y ago
If the sticker said iced and quad and the drink was neither of those things, that's on them. It sounds like you were polite and handled it correctly as a customer. For them to give you a death stare and make you feel bad is completely unacceptable, and personally I don't see anything here where you as a customer would need to improve.
Bwaybelter 3 points 2y ago
Agree with the previous comments: you did nothing wrong! The only potential thing that MAYBE you could do is get a receipt? That way you know what they rung you up for, and if there is an issue you can point it out a little sooner (for cafe stores). If the sticker is what you ordered, and it’s made wrong, that’s 100% a mistake of the person on bar. Hopefully they would just brush it off and remake it: sorry they were rude to you!
immortxlsoul 2 points 2y ago
Honestly as a barista, I don't understand this? It's one thing if you're extremely loud and rude but from what I can tell, you were the complete opposite and there wasn't a reason for their reactions.
I get that it's easy to mess up drinks as a barista but you were the only one in the store and I would've taken my damn time to make sure that drink was right (Which is why I don't bar during peak, for very long if at all).
But yeah, you did nothing wrong. I speak for a lot of us when I say we appreciate you. :)
I get that it's easy to mess up drinks as a barista but you were the only one in the store and I would've taken my damn time to make sure that drink was right (Which is why I don't bar during peak, for very long if at all).
But yeah, you did nothing wrong. I speak for a lot of us when I say we appreciate you. :)
Gothicpsycho16 1 points 2y ago
Quad Shots is 4 Shots just incase there is any confusion but if the sticker says it it should be in the cup. I can understand it not being on there. Also I would have happily remade your drink as ling as your nice about it MOST baristas are happy to help. Unfortunately their are baristas who feel like their time is being wasted or that they are too good to remake drinks. Ive worked with a few I know. YOU DID NOTHING WRONG DONT WORRY AND STAY AMAZING! SO SORRY YOU HAD A BAD EXPERIENCE NOT ALL BARISTAS ARE LIKE THAT. MUCH LOVE!!
rio8envy7 1 points 2y ago
You shouldn’t have to apologize for that. I can’t speak for all partners but I’m sorry you had this experience. They shouldn’t have given you death glares or made it seem like remaking your drink was an inconvenience. It’s possible they were having a bad day but you shouldn’t feel like you need to apologize. I’m apologetic by nature too and do it way more than I should but thats not how customers should be treated.
P_2_P 1 points 2y ago
Firstly, I’m sorry you had such a terrible experience.
Personally, I would get back in line to have the barista who took the order handle the situation. They would then have the partner on bar handle it, removing you from the situation.
Personally, I would get back in line to have the barista who took the order handle the situation. They would then have the partner on bar handle it, removing you from the situation.
hmrw5807 [OP] 1 points 2y ago
thank you all. i realized i should have worded my title like “customer: can i apologize too much?”. 😂
i just know what it’s like. i applied for a job at starbucks, got it, and i just felt like i’d hold everyone down with my slow moving so i quit. but in those couple days i worked, it was INSANE and the customer sucked. i just want you all to know i respect you all.
i just know what it’s like. i applied for a job at starbucks, got it, and i just felt like i’d hold everyone down with my slow moving so i quit. but in those couple days i worked, it was INSANE and the customer sucked. i just want you all to know i respect you all.
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