Starbucks Baristas: The daily grind
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Ugh customers (self.starbucksbaristas)
submitted by Negative-Solution-14
Me:hi welcome to Starbucks what can I get for you?
Customer: can I get a grande iced white hot chocolate, add 2 shots of espresso.
Me: oh so you are wanting a grande iced white mocha latte.
Customer: NO! I don’t like the taste of that one...
Me: a white hot chocolate with 2 shots is a white mocha, it won’t make any difference which way I ring it up, it will be made the same
Customer: whatever no one has told me this before
ANOTHER DAY AT THE BUX
Customer: can I get a grande iced white hot chocolate, add 2 shots of espresso.
Me: oh so you are wanting a grande iced white mocha latte.
Customer: NO! I don’t like the taste of that one...
Me: a white hot chocolate with 2 shots is a white mocha, it won’t make any difference which way I ring it up, it will be made the same
Customer: whatever no one has told me this before
ANOTHER DAY AT THE BUX
Willowstorm9 152 points 2y ago
Can I get a grande caramel macchiato frappuccino?
Negative-Solution-14 [OP] 57 points 2y ago
I have heard that one too!! I made a vanilla bean with affagato shots and it wasn’t that bad 😂
Willowstorm9 57 points 2y ago
See that sounds good. I would even do a blonde shot.
I asked which one they wanted and they said a macchiato frappuccino and when I said they're two different drinks, they immediately said I was wrong.
Boy that whole interaction was 100% a headache.
I asked which one they wanted and they said a macchiato frappuccino and when I said they're two different drinks, they immediately said I was wrong.
Boy that whole interaction was 100% a headache.
Negative-Solution-14 [OP] 22 points 2y ago
Yes 😂 it’s crazy that people don’t believe us, especially those of us who have worked at Starbucks for YEARS! Gotta love some of my regulars though
Willowstorm9 8 points 2y ago
I love my regulars. They are amazing. I miss them when I don't see them if either of us go on vacation or something like like.
hufflepuffisonfleek 13 points 2y ago
With the macchiato Frappuccino i usually just ring them up for a caramel frap and no one complains
VectoredClarinet 3 points 2y ago
But then they go to a different store and berate the barista telling them that is not a drink because “I GeT iT At tHe OtHeR SToRe aLl tHe TiMe!!!1!!!11!”
hufflepuffisonfleek 3 points 2y ago
Trust me I’ve tried to explain that it’s not a thing, I’ve just given up at this point and don’t have the effort to argue with stupid anymore.
-beam-me-up- 29 points 2y ago
Bruh I had a Karen fight me so hard on this.
Transaction went like this:
Barista: "HI there, what can I get for you today?"
"Can I get a Caramel macchiato Frappuccino?"
"Oh, we have a Caramel Frappuccino or a Caramel macchiato, did you mean one of those?"
"DoNt TeLl Me HoW tO oRdEr My DrInK I kNoW wHaT I want! YoU gUyS aReN'T sUpPoSeD tO dO tHaT!"
"Okay sure, you want a venti Caramel macchiato Frappuccino. $5.50 thank you, see you at the window"
She comes up to the window and asks for the manager (surprise).
I was there waiting, and told her we don't have her drink and how to order it (literally just a blended iced cm)
And she called corporate to complain about me 😂😂
Transaction went like this:
Barista: "HI there, what can I get for you today?"
"Can I get a Caramel macchiato Frappuccino?"
"Oh, we have a Caramel Frappuccino or a Caramel macchiato, did you mean one of those?"
"DoNt TeLl Me HoW tO oRdEr My DrInK I kNoW wHaT I want! YoU gUyS aReN'T sUpPoSeD tO dO tHaT!"
"Okay sure, you want a venti Caramel macchiato Frappuccino. $5.50 thank you, see you at the window"
She comes up to the window and asks for the manager (surprise).
I was there waiting, and told her we don't have her drink and how to order it (literally just a blended iced cm)
And she called corporate to complain about me 😂😂
mrsnataliehooper 13 points 2y ago
I hate this. I hate that we can do this. I just make a caramel macchiato and double blend it but whats the point???? It's not a caramel macchiato anymore
Willowstorm9 2 points 2y ago
Oh... I tell them I can't blend a macchiato... I usually offer them a caramel frappuccino since it's close enough to what they want. Since the caramel macchiato comes with caramel syrup obviously.
coffeesparklez 6 points 2y ago
I have no chill left for this. I just say, "that's not a thing." Or default to caramel Frappuccino.
Willowstorm9 1 points 2y ago
Thank you. I'm the same way.
Artnotthou 6 points 2y ago
It’s that stupid secret menu crap lol 😂 I hated that when I worked there.
irisapfel 5 points 2y ago
Out of curiosity, I googled “caramel macchiato frappaccino,” and it’s actually a menu item in $1! Of course, this could be a coincidence and the customer had no idea what they were talking about haha
And we (as in United States) aren’t expected to know how to make this anyway since we weren’t trained to make it... the customer should treat this as a secret menu drink and should have shown you a recipe if they really wanted one!
And we (as in United States) aren’t expected to know how to make this anyway since we weren’t trained to make it... the customer should treat this as a secret menu drink and should have shown you a recipe if they really wanted one!
Willowstorm9 7 points 2y ago
But those people who walk up and ask for a social media drink and when I tell them I don't know what's in that? That's when the fight starts.
"But you should know every drink! How do you not know that?!"
"I'm sorry. I don't have TikTok (sad but true actually lol) nor do I follow Starbucks on Facebook. I don't see those trends, but if you have the recipe, I am more than happy to make it for you. "
"Why would I have the recipe? That's just silly."
"Well, I'm sorry but I can't make it. "
"I want to speak to your manager. "
"But you should know every drink! How do you not know that?!"
"I'm sorry. I don't have TikTok (sad but true actually lol) nor do I follow Starbucks on Facebook. I don't see those trends, but if you have the recipe, I am more than happy to make it for you. "
"Why would I have the recipe? That's just silly."
"Well, I'm sorry but I can't make it. "
"I want to speak to your manager. "
kayleeispunk 5 points 2y ago
Someone came inside and showed me a mf picture like “can you tell me what this is?” I internally groaned and internally rolled my eyes. The picture she showed me literally just looked like a strawberry and cream frap with purée poured around and on top with strawberry pieces on top. Luckily for me, we were out of both strawberry purée and classic so I didn’t have to make it for her.
Willowstorm9 2 points 2y ago
If she doesn't know, then who's to say it wasn't that? Lol that's what I would have made.
irisapfel 3 points 2y ago
I think it doesn’t help that some baristas already know what the TikTok drink is and instead of asking the customer to show the recipe anyway, they write it on the cup. Like the Santa Clause frappuccino or even a customer saying “do you know the tiktok drink?” and the barista already writing WM, VSCCF, etc. on the cup.
And then this same customer goes to a different store and orders it the same way without showing the recipe and the barista doesn’t know what the drink is...
And then this same customer goes to a different store and orders it the same way without showing the recipe and the barista doesn’t know what the drink is...
mrsnataliehooper 2 points 2y ago
Or they play a whole tiktok of the barista making it and describe to us how to make a frappuccino ot make us watch it 🤦🏼♀️
Willowstorm9 2 points 2y ago
100% I've had people do that to me actually. They'll ask for a TikTok drink and I'll be like I'm sorry I don't know how to make that and they'll be like well the other Starbucks made it for me.
I can't roll my eyes hard enough when they say that. Fine. You're getting a pink drink. The original social media drink. Bye!
I can't roll my eyes hard enough when they say that. Fine. You're getting a pink drink. The original social media drink. Bye!
kreborn17 3 points 2y ago
Oh god, I've been getting this request almost 3x each shift
Willowstorm9 1 points 2y ago
Oh no. I'm so sorry!
kreborn17 1 points 2y ago
Some days , we're willing to try and come up with something similar, other days, we don't have the energy.
PumpkinNoSpice 2 points 2y ago
Lmfaooo I used to get that alllllll the time!!!!😂😂😂 I be like, you want the macchiato or Frappuccino? And they respond “yes🥲” lmfaooo WHATTTT
Willowstorm9 2 points 2y ago
Yas! And they give you the are you stupid look and you give it right back. It's great. Lol
Sammiche 60 points 2y ago
Customer: I'd like a white chocolate steamer with whip.
Me: A white hot chocolate?
Customer: [speaking VERY SLOWLY and with much disdain to show how stupid she thought I was] No, a STEEEEEAMER.
So that's exactly what I rang her up for. Cost her extra, too.
And then I walked to the back and promptly went apocalyptic.
Me: A white hot chocolate?
Customer: [speaking VERY SLOWLY and with much disdain to show how stupid she thought I was] No, a STEEEEEAMER.
So that's exactly what I rang her up for. Cost her extra, too.
And then I walked to the back and promptly went apocalyptic.
Jay_Sparrow03 56 points 2y ago
I just love when they quickly and loudly shout they want a latte and I respond with “what size would you like that to be.” And they just say even louder “I want a LATTE”. Okay but like what size 🥲
Negative-Solution-14 [OP] 31 points 2y ago
Or when I ask for a size and they say regular.... LIKE WTF DOES THAT MEAN REGULAR MEANS SOMETHING DIFFERENT TO EVERYONE...
The other day a lady asked for a regular size pink drink, I asked what size, and she ended up getting a trenta. HOW WOULD I KNOW THAT IS REGULAR 😂
The other day a lady asked for a regular size pink drink, I asked what size, and she ended up getting a trenta. HOW WOULD I KNOW THAT IS REGULAR 😂
Jay_Sparrow03 20 points 2y ago
Every time I clarify with a customer what size that means to them they get all huffy and say “a regular sized coffee🙄” and I’m just like grande it is 😅
misslyss231 2 points 2y ago
I have started just staring them down and deadpanning “small medium or large; what size.” They get snarky but I get an answer and then we can both be done with each other. 🙄
mspattydotnet 50 points 2y ago
Literally had someone order a grande hot water, 1 jade citrus mint tea bag, 1 peach tranquility tea bag, a touch of honey, topped with steamed lemonade. I was like ? You’re freaking kidding me ?
Aggravating_Plane_31 21 points 2y ago
Hopefully you rang up as a tea, since you can’t ring up tea bags by itself without base drink!
mspattydotnet 27 points 2y ago
I rang it for what it is - the honey citrus mint tea! It blew my absolute mind that this girl didn’t know what a honey citrus mint tea was and just made that up on the spot, or so she claimed
Aggravating_Plane_31 18 points 2y ago
She probably thought she was innovative and next level ! Hahah I got yelled at because I didn’t wanna charge a cup of water with 2 matcha scoops. As 60 cents lol
Blacksmith_Kitchen 10 points 2y ago
We were told to charge it as a custom Tea
Aggravating_Plane_31 32 points 2y ago
People hate to be wrong , because it’s like the whole time they were living a lie lol. Sorry you had to deal with that !
The_Septic_Shock 20 points 2y ago
Can I have a half shot of espresso?
Half caff?
No...
Half caff?
No...
ILICKTREEZx3 17 points 2y ago
I had a regular who would get half a decaf shot in her grande vanilla latter every time. I told her if she liked the flavor we could give her a steamer bust she always insisted she "loves the taste of coffee". To clarify, that is half of one shot of decaf espresso. Any more caffeine than that and she could "feel it"
Bubblebutt217 3 points 2y ago
Green bean here, what’s a steamer?
SSFF6B 7 points 2y ago
Steamed milk, sometimes with a syrup.
mrsnataliehooper 17 points 2y ago
BRO SOMEONE STRAIGHT UP ORDERED THE WEIRDEST DRINK. He wanted a london fog, sub mint majesty, with soy milk, with 2 pumps of white mocha, and a shot in it. I rang him up as a mint majesty, charge soy milk, vanilla, white mocha, add shot. It was at least $8 for a grande!!!!
Razza_ma_tazza 2 points 2y ago
I see what he was trying but like. A London fog with chai tea, a shot, soy milk and WM sounds. Kinda good.
mrsnataliehooper 1 points 2y ago
See i wouldnt hate it but the mint majesty is what ruined it for me.
Razza_ma_tazza 1 points 2y ago
Exactly my thought!
TheBlueSuperNova -2 points 2y ago
No it really does not. Hot tea and espresso??
Razza_ma_tazza 11 points 2y ago
Chai tea. Yeah. That’s a dirty chai.
TheBlueSuperNova 3 points 2y ago
Chai concentrate is a lot different than tea bags
31November 16 points 2y ago
I HATE when people respond "I've never been asked that before." Okay, I'm sorry the last barista took your order wrong, but that doesn't answer my question.
josiemoppinnn 13 points 2y ago
today i got “can i have it’s called the brownie chunk pop i think?” still have no clue what they originally had in mind, settled on an earth cake pop
sierrobear 2 points 2y ago
We had someone ask for the same thing a few days ago! Maybe they’re getting us mixed up with someone else
kayleeispunk 1 points 2y ago
OMG someone asked for a “cinnamon cake pop” today I was... caught way off guard and had to stop and think
irisapfel 1 points 2y ago
Maybe they wanted the cookie dough cake pop?
Bubblebutt217 1 points 2y ago
Isn’t the earth pop vanilla? lol Idk I could be wrong. I don’t like cake pops
Blacksmith_Kitchen 3 points 2y ago
It’s fudge
kayleeispunk 1 points 2y ago
Nah, just chocolate with blue frosting.
medicinexx 9 points 2y ago
“the other store does it for me”
xbarbiedarbie 8 points 2y ago
Ah. The mythical Other Store... I've heard of them...
w0lfwes 8 points 2y ago
Someone came through today and ordered a flat white w/ nonfat milk and decaf shots of espresso..🥴
31November 6 points 2y ago
I'm confused, what's wrong with this? It's just a decaf nf latte with ristretto shots?
arrene 0 points 2y ago
flat whites come with whole milk & ristretto shots !
dcho94 3 points 2y ago
Yeah but just as you can modify any lattes (when the "original" way of making it at Starbucks is shots with 2%) or any other drinks, you could also modify flat whites as well despite the "original" recipe
Maybe the customer just wanted nf milk instead of whole milk
And as you know Starbucks also has the Honey Almond Milk Flat White which isn't in any way abiding by the original recipe but it's still a flat white 🤷🏻
Maybe the customer just wanted nf milk instead of whole milk
And as you know Starbucks also has the Honey Almond Milk Flat White which isn't in any way abiding by the original recipe but it's still a flat white 🤷🏻
Sal_TMuslim 2 points 2y ago
Whoa, do I know you? Exact same happened to me today, but it was half calf.
wolfrog66 7 points 2y ago
When they get rude, charge them the way they ask for it. It’s more expensive their way, and people should pay for being rude.
Tungsten18348 5 points 2y ago
My favorite is a Flat White, no foam, add vanilla, and Nonfat milk.....
growinginnyc 4 points 2y ago
I was always baffled by such overconfident customers
Rukeriusu 1 points 2y ago
"Can I get a hot grande Americano but instead of water, whole milk?"
kayleeispunk 1 points 2y ago
Someone legit did the same thing.
“I’d like a grande hot chocolate with 2 shots of espresso.”
“Oh, okay. So that’s just a hot mocha, anything els-“
“No, she said she wants a hot chocolate, add 2 shots of espresso.”
I explain to him what he’s ordering and that the hot mocha is. the. same. thing.
“That’s not what she wanted.”
So, I rang him up for a hot chocolate, add 2 shots. Sorry, I tried helping you save money but, 🤷🏻♀️
“I’d like a grande hot chocolate with 2 shots of espresso.”
“Oh, okay. So that’s just a hot mocha, anything els-“
“No, she said she wants a hot chocolate, add 2 shots of espresso.”
I explain to him what he’s ordering and that the hot mocha is. the. same. thing.
“That’s not what she wanted.”
So, I rang him up for a hot chocolate, add 2 shots. Sorry, I tried helping you save money but, 🤷🏻♀️
[deleted] 1 points 2y ago
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[deleted] 1 points 2y ago
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adisonpw 0 points 2y ago
at some point you stop trying to educate customers, they will always think they are right 🤷🏼♀️
kaleiydo 0 points 2y ago
the customer is always right 🥰🥰
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