I’ve never been any type of management, so I can’t speak to any of that, but as a barista, please PLEASE seek input from your baristas. Like actively seek it. I’ve been with an SM and ASM that I feel I always have to go to with things that are bothering baristas, and I get dismissed. I just want them to know what baristas are thinking and feeling when on the floor and give them the opportunity to make things better. They never do much with the information though, and it really discourages anyone from having an open conversation with them.

I know it’s going to be a lot of new stuff, but baristas just want to be heard. It’s awful feeling like your problems are unimportant or make you feel like a bother.

Find another job.