Me: "HI! How are you doing? What we can get started for you today?"
Customer: "Can I get a grande matcha?"
Me: Pauses for a second or two, waiting for the rest of the order. When nothing is forth coming...
"A matcha what?"
C: "A grande matcha."
Me: with much resignation but still trying to deliver excellent customer service , "Did you want that hot, cold, blended?"
C: "I don't know. It's not for me. It's for my girlfriend."
Me: Not sure how to proceed without sounding rude, pauses for a little longer. "Alright...?"
C: "I think it's cold."
Me: Quickly latches onto this with much relief, "OK! Did you want that cold or as a frappuccino?"
C: "I don't know. Cold! Frappuccino is fine."
Me: Rings him out finally with a prayer of thanks to the Siren that that transaction was over with finally.
Sometimes I question people's intelligence. Other days, well I just make fun of them lol