so today I was in the middle of making two frapps for a group of girls. I just finished making six drinks for them prior so I was happy to finally be on the last two. outta no where a coworker comes over and goes “you’re doing it wrong”. I was told by a Supervisor to level out the base and frap roast with the milk for a proper measurement but I guess that was wrong(?) she proceeds to then dump both the drinks I was working on (which was wasteful considering the drinks would’ve turned out the same regardless) and says that the recipe is on the fridge so I shouldn’t be having issues with such a “simple process”. I explained to her I know how to do it the original way but I was told to do it like this by a supervisor (who constantly nitpicks what I do). she continues to yell at me in front of these girls and my other coworkers essentially embarrassing me over something so minor. a few minutes later she came and somewhat apologized and said “as a barista trainer I feel obligated to correct you” which she does often. I don’t mind being corrected but being abrasive, nitpicking everything I do, and only bothering me is just odd. Idk how to deal with this and I feel like I handled it poorly. I feel bad for expressing my frustration but I’ve never had a coworker so aggressive over frapps before? Especially when that coworker isn’t a supervisor. I just don’t know how to properly handle situations like this at work.. especially when I’m already stressed and swamped on my bar my initial reaction is to cry or scream lol what do I do? do I just suck it up and take it? I’m kinda getting tired of being bossed around and being told 6 different things... not to mention no one in my store makes drinks the same way.
MrsOceanGrown21 points2y ago
Literally this happened to me two days ago with a “borrowed” supervisor. She power tripped on me because i used to be a supervisor. I was making the brown sugar espresso drink, while she was staring at me, i topped the drink off with oat milk (like the recipe says) and in front of everyone says “from now I’m gonna need you to shake the milk in the shaker”. I told her to go double check that and of course, she was wrong, never confirmed with me or apologized. Then told me i need to wipe down my bar more as i have a drive through line going out of the parking lot. I responded firmly and calmly. She went to my asm about me and my asm told HER that she needs to change her approach. Don’t let this behavior go unnoticed. This coworker of yours is probably doing it to everyone and it needs to stop ASAP. Confront your SM and if that doesn’t work your DM. We already get treated like crap from customers, do not tolerate it at ALL from your partners. One team one purpose.
iamsori [OP]7 points2y ago
This is literally the same thing that happened to me!! Not to mention, I stood up for her not even a week ago when a customer was ready to tell corporate about her terrible customer service. It’s crazy how nice and team oriented you can be and these people will still go out their way to be mean to you. I feel bad about getting upset but I think it was necessary because now maybe she’ll back off.
SelocAvrap11 points2y ago
They definitely should've been more gentle in correcting you. I'm sorry you had to deal with them being shitty
Also, since you've had mixed messages, it's
add 2 T / 3 G / 4 V pumps of frapp roast to cup
add whole milk or requested milk to the bottom line
pour into pitcher
add syrup/sauce to pitcher
add blended ingredients to pitcher
add ice with T/G/V scoop to pitcher
add 2 T / 3 G / 4 V pumps of base to pitcher
lid and blend on 1
rio8envy7-9 points2y ago
Base goes in the blender...
SelocAvrap3 points2y ago
The pitcher is the part of the blender you pour with
rio8envy7-8 points2y ago
I’m aware. We call it a blender 🤷🏼♀️. I do understand now though. For some reason I thought op was being told to put the base in the cup with the milk and I was confused. Thought maybe the way to make fraps changed meaning I’ve been making them wrong. My bad.
medicinexx8 points2y ago
as a barista trainer there is a responsibility to correct people, but how they did it is not okay.
here’s what i do! i observe the person who made said mistake. depending on how critical the mistake is, let’s say they didn’t put the splash of purée in the bottom of a strawberry creme frap, okay that’s harmless. i’ll let them finish the drink and then ask them, “somethings wrong, do you know what it is?” (i feel like that sounds bitchy but i’m always polite with a nice tone i promise lmao) this is a gentler approach to confronting someone about a mistake. sometimes the barista even can recognize the mistake they made! there’s so many recipes and things to remember, you have to be patient with those learning. let them know that it wasn’t a huge deal and carry on!
if it’s a bigger mistake, i’ll observe the mistake and ask “hey, did you do x?”, politely explain how it’s done correctly, and redo the drink with them. a barista trainer needs patience and like, basic people skills. super rude and mean of that person to act like that. kinda sounds like they are on a power trip
iamsori [OP]2 points2y ago
I wish I had a trainer like you that’s nicer about it than the ones at my store. They all make drinks differently and all teach different so no one really knows the proper way to make anything lol it gets tiring quickly. all the new hires complain about getting scolded for things they shouldn’t be. this coworker in particular has had it out for me from the second I got there... I usually just agree and move on but dumping my drinks ignited a fire in me lol
medicinexx1 points2y ago
the dumping the drinks in front of you was extremely dramatic and meant to make you upset. it costs 0 fucking dollars to explain the correct way to do it nicely, and silently dump them while you remake them.
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