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Starbucks Baristas: The daily grind

Full History - 2021 - 03 - 10 - ID#m21x9u
3
I’m training a new partner starting tomorrow and would really appreciate some advice! (self.starbucksbaristas)
submitted by veryoriginal78
Like the title states, I’m training a new partner tomorrow. I’ve never trained anyone at Starbucks before. My manager told me she’d get me some training materials I could use that would be helpful, but she never ended up doing that.

Does anyone here have some experience with training new partners?? I really want to make sure I’m training her well without overwhelming her. If anybody has some advice, I’d really appreciate it!
mzellington 3 points 2y ago
I know it’s already something that’s part of the training standards, but I think it’s so useful but the training routine is so incredible. First just showing them how to do the task your training, then doing it again but explaining it along the way, and then lastly having them do it but making sure they are explaining everything they’re doing while they do it. Then of course make corrections after they’ve finished. When I train on bar, if they make a mistake on a drink, I first tell them all the things they did correctly and usually the barista will know what they did wrong, which is good because that means they actually know how to do it correctly, so have them do it again and explain it again. If they don’t know what they did wrong, then just walk them through it again and ask them the routine. This is how I do every aspect of my training because that way I’m getting every single learning method knocked out.
Also if you’re able to, instead of just teaching them how to do something, teach them why it’s done that way. I’ve always believed that if somebody knows the reasoning behind what they’re supposed to do, they’ll figure out how to do it even if they forget the exact way.
Another thing I think is really important is checking in with the trainee regularly. Ask them every day after training what they think was the best part, worst part, easiest/hardest parts, and then ask them if they think you should do anything differently. Then finish off by going over everything y’all did and recognize them for all of the small things. If the trainee/barista doesn’t feel proud of themself and their work when they’re walking out the door, then they might think they’re never going to do a great job or meet the standards.
These all work really well for me and I’ve trained some really great baristas when they want to learn, so definitely see how those work for you, and try to lean on any other trainers you have in your store and see what they have to say as well!
mzellington 2 points 2y ago
Also, this comes after training, but show them that you’re somebody they can rely on at the store. If they have questions after training, they should want to go to you first if you trained them well. I think training somebody goes beyond just the scheduled hours, because you’ll be the person they’re most familiar with when they’re new and they’ll need support when Starbucks gets ignorant lol.
Blackberry-Party 3 points 2y ago
Go on your store iPad and under store resources app just type in the word “barista” and you should see barista basics training modules as one of the results. It will give you a step-by-step guide on what you should be covering with your green bean and how to go about it! Additionally, you can print out the training packet yourself from the partner hub if your manager hasn’t done it for you by tomorrow. Your shift will probably tell you what position you’ll be training your bean, likely warming/cold bar or something easier to start out. I think the most important thing for the first day is to have fun and make your green bean feel welcomed! As much as it’s important to get things right, I feel like first impressions and how you make someone feel on their first day will have a greater effect on their attitude going forward. Have you completed the barista trainer learning modules on mylearning? If not, I recommend asking your manager if you could do those at some point in the near future so you’re certified. If you have any questions feel free to ask! It’s okay to be nervous and unsure of yourself—your new partner will be nervous too and it will probably put them at ease! I love training so I hope you have lots of fun.
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