Starbucks Baristas: The daily grind
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"Guys we need to get our customer connection higher! So remember to touch the cup!" (self.starbucksbaristas)
submitted by MemesandSpeech
Are we going to get a raise / award? Are we going to get more hours? No? **THEN BE QUIET!**
Honestly, don't be upset at me if I don't got the time to talk to customers when me and my partner are getting slammed with drinks, customers are storming in the lobby **(Oh this ain't mine, can you remake this and add no whip, I need my pupaccino / milk on the side / water, etc.)** and you are at the corner just watching (To see how can we improve; nonsense) and passing out straws.
Seriously it's bad enough I can't call sick now but now you forcing me to engage in conversation with customers while my anxiety is kicking in and I'm running to get cups and lids cause your just standing there, watching us if we engaging or not!
(Btw: I tried calling out twice before and my shift tells me that she ain't having that and I should look for coverage or I have to come in regardless! LAST I CHECKED I HAVE SICK HOURS AND I SHOULDN'T LOOK FOR COVERAGE FOR ME)
Honestly, don't be upset at me if I don't got the time to talk to customers when me and my partner are getting slammed with drinks, customers are storming in the lobby **(Oh this ain't mine, can you remake this and add no whip, I need my pupaccino / milk on the side / water, etc.)** and you are at the corner just watching (To see how can we improve; nonsense) and passing out straws.
Seriously it's bad enough I can't call sick now but now you forcing me to engage in conversation with customers while my anxiety is kicking in and I'm running to get cups and lids cause your just standing there, watching us if we engaging or not!
(Btw: I tried calling out twice before and my shift tells me that she ain't having that and I should look for coverage or I have to come in regardless! LAST I CHECKED I HAVE SICK HOURS AND I SHOULDN'T LOOK FOR COVERAGE FOR ME)
Seriously_jst_4real 90 points 2y ago
On that calling in sick, or get coverage thing, call your D.M. I had an old store manager telling the partners at the store that, and then I heard from a friend who took over as a Store manager elsewhere that Managers aren't allowed to mandat getting coverage as a Condition to call in sick
EasternEngineer4 53 points 2y ago
Official policy in handbook says the Shift is responsible for locating coverage. (Is on a page in the 20’s) if you are wanting off for a future date it is your job to find coverage. But sick or emergency it’s all on them. That’s why they get paid more.
sosaidsmudge 35 points 2y ago
As a shift we get paid barely more for more stress. It’s dumb. If you call out I’ll take it and just ask for some channel like mobiles getting shut down.
iWantToBeARealBoy 15 points 2y ago
It is the job of the manager or assistant manager, according to the handbook, not the shift. I have a picture of that paragraph and I just double checked.
>in the event of sudden sickness, injury or emergency, or when the partner is using paid sick leave allowable by law, the partner will not be held responsible for finding a substitute, but must still notify his or her **store manager or assistant store manager of the absence prior to the beginning of the shift so the manager can arrange for shift coverage.**
Edit: $1 is a pic of the sentence.
>in the event of sudden sickness, injury or emergency, or when the partner is using paid sick leave allowable by law, the partner will not be held responsible for finding a substitute, but must still notify his or her **store manager or assistant store manager of the absence prior to the beginning of the shift so the manager can arrange for shift coverage.**
Edit: $1 is a pic of the sentence.
MemesandSpeech [OP] 1 points 2y ago
>in the event of sudden sickness, injury or emergency, or when the partner is using paid sick leave allowable by law, the partner will not be held responsible for finding a substitute, but must still notify his or her
>
>store manager or assistant store manager of the absence prior to the beginning of the shift so the manager can arrange for shift coverage.
Can you please send me the photo? (Live in U.S / NYC) I think I threw out my book and want back up in case my shift / manager says **"I have to come in cause it's on the schedule / Have to look for coverage"** cause honestly either I want a paid day off (Cause most home partners don't take afternoon shifts / want extra) or for my own personal needs
>
>store manager or assistant store manager of the absence prior to the beginning of the shift so the manager can arrange for shift coverage.
Can you please send me the photo? (Live in U.S / NYC) I think I threw out my book and want back up in case my shift / manager says **"I have to come in cause it's on the schedule / Have to look for coverage"** cause honestly either I want a paid day off (Cause most home partners don't take afternoon shifts / want extra) or for my own personal needs
iWantToBeARealBoy 2 points 2y ago
Okay going back to this, PLEASE don’t call out just because you don’t feel like coming in. If that’s the reason why you’re calling out, *you* need to find coverage. Otherwise you’re fucking over every single person who works that day. No one *wants* to go to work, but it’s your job and if you’re not going to show up because you just don’t want to, just quit. Don’t fuck over your team for selfish reasons. If you’re not sick, you need to find coverage or you need to come in and work your shift. Like, honestly. Do you not realize how badly you’re fucking over your team? If you can’t come in, don’t. But don’t call out just because you don’t want to work work day.
Your sick hours are not for „personal days.“
Your sick hours are not for „personal days.“
iWantToBeARealBoy 1 points 2y ago
Yup, I’ll DM it
Seriously_jst_4real 9 points 2y ago
And my friend has had partners calling in for mental health reasons-they volunteered the info. The store manager is not allowed to ask why-pretty certain it's a HIPPA violation. But if they ask, you could offer that it is something you are willing to discuss with the DM. But try to keep copies of any and all communications. Texts, e-mails, or if it's a phone call log the date, time and person you spoke to. Cover your ass in case they start messing with your schedule.
MemesandSpeech [OP] 2 points 2y ago
>And my friend has had partners calling in for mental health reasons-they volunteered the info. The store manager is not allowed to ask why-pretty certain it's a HIPPA violation. But if they ask, you could offer that it is something you are willing to discuss with the DM. But try to keep copies of any and all communications. Texts, e-mails, or if it's a phone call log the date, time and person you spoke to. Cover your ass in case they start messing with your schedule.
I heard it's illegal to question you on why you calling out for. My manager before she left used to question me on how / why I got sick and If I really can't come in cause WE REALLY NEED YOU TODAY (Blah blah) like I have close to a month of sick days and I haven't used one yet this year (Tried to but nooooo we not accepting any call outs.)
I heard it's illegal to question you on why you calling out for. My manager before she left used to question me on how / why I got sick and If I really can't come in cause WE REALLY NEED YOU TODAY (Blah blah) like I have close to a month of sick days and I haven't used one yet this year (Tried to but nooooo we not accepting any call outs.)
MatchingColors 32 points 2y ago
The customer connection score is a bad metric.
The_Septic_Shock 21 points 2y ago
For real. They upped the % positive needed for us too. In my experience, no one wants to leave a good survey, but they rush for a bad one. We get like 8 surveys and 4 of them are bad or not full scores? Red grade. But say we serve 100 orders that day and we only have 4 complaints? I'm looking at 96% approval rating. Not losing any sleep over that. Now when the dm comes down and asks why we have a "ReD GrAdE" I just want to tell them to f off and I take that stress home and it fucks me up mentally.
spicyquiche 18 points 2y ago
YES!!!! We should get rid of it already! It’s not a representative sample of the population, it’s not a valid sampling method, and it shouldn’t be our priority during a pandemic especially when they want to also have low window times. You can’t have both 30 second window times and a high CC score, and in a literal pandemic window times should trump all. Get these smelly anti-maskers out of my drive thru!!
sidneyistrash 7 points 2y ago
no literally! i got covid from being on window for all my shifts and being constantly told "TALK TO THE CUSTOMERS!!" when half of them aren't even wearing masks. it's tiring and i'm over it
trashkittenxoxo 1 points 2y ago
Sue them.
spicyquiche 1 points 2y ago
THATS FUCKED UP OMG IM SORRY
Joeyyoey432 2 points 2y ago
Hey I’m from the uk and my Starbucks atleast doesn’t have a cc thing, I keep seeing it mentioned on here a lot, any chance you could fill me in on what it is 😂
moon_light523 6 points 2y ago
It’s pretty much a survey that’s conducted on ppl who use their Starbucks account at your store. It’s dumb because not everyone will fill out the survey, and not everyone that comes in has the Starbucks app
Joeyyoey432 8 points 2y ago
Surely only people who have ‘bad experiences’ will fill out the survey though? Making it artificially low? Sounds like a crappy system
shosh_c 6 points 2y ago
I did the math once for my store, and realized that only (roughly) .01% of our customers fill out the survey. It’s a silly way to judge how a store is doing.
moon_light523 3 points 2y ago
Honestly though. I hated that one day my manager put me on mobile handoff, and wanted me to call out across the lobby to talk to people. That and she put in our weekly update that she wanted people to not be on their phone in the lobby. We all thought it was the stupidest thing we had ever heard.
G37_is_numberletter 15 points 2y ago
Our DM is really pushing customer connections because of dumb customer surveys. “Did your barista make an effort to get to know you?” !!!?
Not many people fill out surveys when they have a good or neutral experience, so of course it reflects poorly on us. We don’t want to make customer connections with people without masks on and most people without masks are **rude/combative QAnon Trumpsters** *or* houseless(which I am 100% down to show compassion to and have a conversation with but generally, but those people generally don’t leave reviews anyways)
We are at our wits end here, corporate. We need more support. A friend’s store has been robbed at gunpoint multiple times lately, many stores in the area are having their labor cut due to long drive times??? This feels so punitive and counterintuitive to decreasing wait times at the window.
#ALSO if you want wait times to go down, get our freakin’ espresso machines running **TOP NOTCH** not these stupid water flow low, boiler not ready, every other shot’s a 🚫... Meanwhile, mobile and Uber are coming after us like a wild pack of dogs.
We need compassionate, good faith leadership, and support so that we can do our job right. And we need to not be living paycheck to paycheck so that we aren’t living in a constant state of mental health crisis so that we can actually have the energy and mental capacity to do our jobs well.
Not many people fill out surveys when they have a good or neutral experience, so of course it reflects poorly on us. We don’t want to make customer connections with people without masks on and most people without masks are **rude/combative QAnon Trumpsters** *or* houseless(which I am 100% down to show compassion to and have a conversation with but generally, but those people generally don’t leave reviews anyways)
We are at our wits end here, corporate. We need more support. A friend’s store has been robbed at gunpoint multiple times lately, many stores in the area are having their labor cut due to long drive times??? This feels so punitive and counterintuitive to decreasing wait times at the window.
#ALSO if you want wait times to go down, get our freakin’ espresso machines running **TOP NOTCH** not these stupid water flow low, boiler not ready, every other shot’s a 🚫... Meanwhile, mobile and Uber are coming after us like a wild pack of dogs.
We need compassionate, good faith leadership, and support so that we can do our job right. And we need to not be living paycheck to paycheck so that we aren’t living in a constant state of mental health crisis so that we can actually have the energy and mental capacity to do our jobs well.
official_koda_ 9 points 2y ago
Why won’t they get rid of the stupid “customer connection” bs. Customers don’t expect anything more than the normal customer service “hi here’s your total...have a good day” we have absolutely no control over scores either, they act like we do.
conniedew 7 points 2y ago
ALL. OF. THIS.
We had a partner call out and we are trying to pick up the slack while being “observed” to be sure we get our customer connection scores up. It’s honestly so frustrating!
We had a partner call out and we are trying to pick up the slack while being “observed” to be sure we get our customer connection scores up. It’s honestly so frustrating!
grizzlynicoleadams 4 points 2y ago
Customers don’t want to talk to anyone! They want to get their coffee and LEAVE! There’s nothing I hate more than a Michael Kors employee being forced to name 3 facts about me to their manager when all I want is for those facts to be 1- I like to be left alone to shop 2- I’ll let YOU know if I want to talk to you 3- I just want to live my life in silence - can we normalize this energy???
Super_Pickle27 1 points 2y ago
It’s been at least 8 years since I’ve been a partner. Can someone explain what a customer connection score is and where it comes from?
I’d like to help out the store I patronize regularly if I can?
I’d like to help out the store I patronize regularly if I can?
GeekRemedy -11 points 2y ago
*you’re
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