If he is actually harassing and making unwanted comments your SSV or SM should stepping in and letting him know that is not acceptable third place behavior. There is a place for incident reporting on the iPads, which includes options for reporting physical, verbal, and sexual harassments.

Definitely are not looking out for the baristas. We have a couple regular customers who have been known to make suggestive comments and ask out very young female baristas for activities. Our SM has let every single one of these men know that it will not be tolerated.

You absolutely can ban him. Fill out an incident report every day he comes in for "lewd behavior". Your dm will very quickly get tired of seeing the notifications.

How do I know? I've kicked out a customer while I was covering a shift and when he tried to file a complaint the DM chewed out the SM for letting it get so bad. Not every DM will act that way, but we have an obligation to provide a safe working environment and sometimes that means taking a risk. Rooting for you!

if your sm is making excuses, contact corporate starbucks. and you can do so anonymously too if you’re afraid your sm will be mad at you in any way. their hotline is very accessible and they’re really helpful with these things. you can indeed, ban customers. my store has

I'd call him out by saying something stupid like stop staring at minors. I had a partner who old men and creepers would drool over so anytime we worked together I'd mess with and say stupid stuff like we're engaged or she has a boyfriend. We'd giggle afterwards

I would let the dad or mother know that someone is being a pedophile towards their daughter chances him living will be slim, also if he does go to jail he will be in for a fun time as those guys don’t like those kind of people.