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Starbucks Baristas: The daily grind

Full History - 2021 - 03 - 14 - ID#m50dek
2
Communication tips? (self.starbucksbaristas)
submitted by Global-Suggestion963
So I’m pretty new (about a month) and picked a lot of things up pretty fast. The main thing I struggle with is knowing when to multi task ( like dto and window or dto and cold bar etc.)

obviously if I’m asked that’s one thing but I think the main part of my struggle is communicating to my other partners what I’m doing for them. I’ll call out that I’m making the frapp for drive thru and then turn around and their making it again. I also feel like I can’t take their tickets that print out like they do for each other because I always pull tickets that they need or are already working on.

I’ve also been told I need to communicate on window more about what I need, or what’s pulling up to the window I tried today a bit but it’s hard to know when do I ask for the food I need when do I just go get it and how to I chat over a headset that’s constantly taking orders??

Latterly any tips would be helpful because right now I’m convinced that I’m just dumb
cringeqween13 2 points 2y ago
299 here. My manager told me if they've been at the window for 30 seconds and I'm missing something to yell out for it to make sure someone is either working on it or knows it needs to be made.
Blackberry-Party 2 points 2y ago
From my experience when it comes to communication, making sure your messages are received is just as important as giving those messages in the first place. If you don’t get confirmation from fellow partners that they heard and acknowledge what you’ve said to them, then they probably haven’t. There’s no way to know if that’s on your end or theirs here, but either way, it can’t hurt to follow up with them or address them by name initially to make sure they’re listening. You might have better success that way. “Hey [name], I already started that frap for you, ok?” or “This just needs ice, [name], got it?” And if they don’t acknowledge with a “heard” or “yes thank you” then you should repeat yourself until they do. You can also fuel this improvement by considering the times you have been slammed or stressed because things weren’t going well— maybe nothing was stocked or the shift wasn’t staying focused or you wasted time remaking something that someone else already started. Try your best to not let your coworkers be put into that position. Think about the things that you’d say “man I’d be pissed if we ran out of X and nobody told me!” It never hurts to let people know what you’re doing, what you need/have, ask questions, etc. Hope this helps!
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