TL;DR I'm working on transferring stores now. I'm done with this place.

Fun story time. Warning this is going to be long. Yesterday I was on the back workstation attempting to print the order sheet and I heard a loud pop and the workstation and printer completely shut down, as did a few parts of the tech tower. 2 separate devices started beeping and whining. Whatever this short was caused our internet to go out, killing our credit/debit card readers and our ability to run sbux cards, so we went to cash only. Our drink labelers also went out. We were having to put orders in on DTO, write the drinks on cups, and then type the orders back in on DTR, which drove our wait times sky high. My SM, who has only been at my store for a month after the last one was let go, is on vacation so my point of contact was an SM at another store. I was able to get him to approve closing the cafe at about 3pm while I called enterprise and facilities.

Called enterprise first and they said they weren't comfortable having me troubleshoot tech issues since it was possible there was an electrical short. Facilities was confused about why I was talking to them when it was a tech issue, so I had to remind them again and again about the electrical issues. This is also a day where we had a food count, department count, an order coming in that night, and I still had the pull to do. Without internet I couldn't do any of these things. Two separate work orders were placed and set to priority 2 and 3, which means 24 and 48hr response time respectively. Told the SM about it and he got on the phone to get the tickets bumped to priority 1 so they sent someone ASAP. SM finally approved us closing the store at 5:15pm but he said we all had to stay in case the maintenance man showed up early enough for us to reopen.

A guy did show up but after his inspection he said he couldn't do anything until he ordered a part, and left. I did the pastry pull by instinct alone and got all the closing tasks and then some finished, so I was able to send a few people home. At about 7:30 SM calls and says we STILL have to stay until 8 in case the guy came back because he didn't have a key. So I did the deposit and safe count by hand and wrote all the info down, and set the bag in the safe for morning crew.

I had to inform the shifts for the open today that they were expected to come in on time and prepare the store, but they couldn't open until the issue was fixed. I came into the evening shift at 1 today and still no maintenance man, but morning crew had deep cleaned the entire store. And then night crew and I were stuck doing the same thing, unable to go home until this maintenance man would hopefully arrive at some unknown time so we could reopen officially tomorrow. Mind you, this backup SM I was working with was also isolating for COVID so he couldn't come in and see things for himself. I have also only been an SSV for 6 months and I will soon become the only night shift when my other shift, who has been my trainer, mentor, and friend, is transferring for her own mental health. I had to handle this all yesterday with almost no support network while I had confused and freaked out partners not understanding why I couldn't just get the SM to let us close and go home. As of closing tonight there was still no maintenance guy, but we were still required to stay the entire time "just in case" and because someone this is the one facilities contact that doesn't have a store key.

Bonus: This SM asked me why my DTO times were so high and how I had my floor deployed, and if I could move people around to get times down. It took us 3 times as long to get orders put in and made, and we had to take several minutes at a time explaining to each customer what was going on. People were mad and we were getting yelled at left and right. SM never once asked how me or my partners were feeling or if he could do anything to make it easier for us. As soon as my SM gets back from vacation I am informing her of what went on and that I am looking to transfer stores and have an interview lined up already.