With “no ice” customizations, there are a couple instances where the “fill to the brim standard” does not apply. Frappuccinos, espresso shots, iced shaken espressos and when the customer asks for their order in a larger cup.

With lattes, iced coffees, iced teas and refreshers you adjust the ratios so that it fills to top.

However, it’s important to note that we don’t adjust/add espresso shots or pumps of syrup when someone orders a drink with no ice.

So a latte with no ice, for example, just gets drowned in more milk.

From a customer service standpoint, my impulse is to fill the cup. Their repeat business matters more than an upcharge, and we're supposed to treat every guest with the benefit of the doubt. I just don't feel right about handing out a partial cup & it's pretty safe to assume they're expecting the full one.

But the easiest way to know is to check the register. Ring up an iced latte, no ice, extra milk. Does it charge for the extra milk? If so, then we're supposed to leave the room. Start asking every no-ice order whether they want the extra milk/liquid.

Also, I want to say Sbux released a recipe card addressing this last summer - but I think maybe it was just for refreshers and cold bar drinks? I can't remember the specifics. That card'll be in the store resources/recipe index on the ipads.

I do and I’ve never seen anyone else not fill it up. I’ve never been instructed by my manger or anyone else not to do so but idk? I’m curious to hear what others do

Rule of thumb... and what I tell my team... you as a barista are not paying for any of the ingredients going into those cups... you get paid to give the customer what they want period.
If you let it get to you, you lose... just my 2 cents

I stopped letting this get to me. It’s not worth it. If the customer wants to drink milk, let them. They think they’re getting more caffeine but they’re not. Starbucks can afford to let the customers do this, and will back them up not you. If you ring it in with no ice and extra milk, the inventory accounts for it, just doesn’t charge them. At the end of the day it’s not worth the negative energy! Have fun with your partners 💜

I was instructed in training to fill the cup (unless it’s shady). So if they get an iced latte with light or no ice, they get the normal amount of espresso and syrup and extra milk. I’ve only once had someone complain that their iced chai was too light, and my shift explained to her that when she said light ice she gets extra milk and if she wants more chai she had to tell us.

i really don't mean this is a mean way, but like... i feel like i see some level of confusion/anger at "no ice" drinks pretty often here. why does it matter? the extra product doesn't come out of my paycheck, and honestly i feel it's easier to make a drink without ice than with it (just keep pouring milk vs. carefully watching to make sure i pour to the right line, going to the ice bin, scooping the ice, picking up ice that didn't make it in the cup, etc.) maybe it's because i typically don't get ice (prefer my mocha milkier, and don't like my refreshers/any drink to be that cold.) i don't think it's always necessarily done with malicious intent. ("scamming" for more product or something like that.)

(note that shaken espressos are exempt from this. if you get those light/no ice you're ordering the wrong drink.)

I was trained to fill the cup up. With like iced lattes and stuff I see nothing wrong with it, but what I don't like is when we get orders for a Trenta refresher, no water, no ice. It's like sure here's your carton of juice. That's what I think should be an extra charge.

last weeks weekly update mentioned that the new shaken espresso’s need to be marked extra milk if you want to fill it all the way with milk since it’s designed to only have a splash of milk. if they ask for light ice, you need to leave room, unless they ask for extra milk

Yes, make it right for the customer.

sbux actually faced a lawsuit on this a while back i believe — long story short, you fill the cup. as upsetting as it is.

Someone actually got the new brown sugar oatmilk shaken espresso today minus the ice and it was.. interesting lol.
Like I’d somewhat understand a latte with no ice but c’mon she literally didn’t know what she was ordering 🤦🏽‍♂️
the person on drive made it just as it would be with proper portions just no ice and once she got to the window she was kinda confused and questioned why it was so little but after explaining that THAT’S what she asked for she took it as it was anyways then called ~30 mins later complaining about her drink being so small and we told her that’s literally what she asked for and the ice is part of the actual drink, I even offered a remake/refund but she literally was just calling to complain like???

I don’t.

Yes.