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Starbucks Baristas: The daily grind

Full History - 2021 - 03 - 27 - ID#megmdy
5
Need feedback! (self.starbucksbaristas)
submitted by fuzzypeaches-0
At our store we have several partners who have been with the company for months and despite creating drink cheat sheets for them, letting them take home our recipe cards, putting them on bar when it's slow with an experienced support partner, etc. they all get really frustrated after being on bar for less than half an hour and it's making it difficult to run the floor when I never have anyone to put on bar anymore (context: we're a cafe store and most of our partners have been here for less than 6 months and we usually need at least 2 bar partners sometimes 3 to keep up with mobiles cafe and uber) but we don't push speed at all on our newer partners we just encourage them to take their time and focus on drink accuracy and saying hi to customers. Any advice on what you do, or do for your partners in situations like these? Thank you for reading to the end!💚
Mikaylapancakes 3 points 2y ago
I always tell the new baristas if they get choked up to take a deep breath and they can always look at the recipe quick in the computer
FfierceLaw 2 points 2y ago
I WISH my SSV would allow me to bar! I’m good at DTO but it’s a lot of connecting and tap dancing because our DT baristas are entirely unconcerned about what’s at the window. Every 4 cars or so there’s a wait while the drinks for 2 to 3 cars ahead get done and the one for the window sits empty with a sticker on it while our dt times go up and up. And I’m supposed to stay planted because I’m contaminated with Covid or money because I’m on DTO. Sometimes I at least pour a Frappuccino that’s just sitting in the blender because it’s the last item for the car idling at the window.

Anyway, please put me on bar, give me my learning curve! It WILL be ugly. I will be slow at first. I study cheat sheets from Reddit ALL THE TIME. I don’t even care if you tell people in my presence, “Don’t jump in to help/do it for them, just be kind and responsive when they ask”

I see the partners barring getting burnt out and resentful and I feel “less than” because they always get put on bar and I never do.
fuzzypeaches-0 [OP] 1 points 2y ago
Thank you all for the help!! I appreciate the advice:)
clee1221 1 points 2y ago
We had 2 partners who were similar and honestly it took a complete attitude change to fix them. We broke them and built them back up (sounds horrible); used Socratic questioning and these partners were planted at register and bar 2 for like 3 shifts each and well now we have two partners who RUN to bar every shift and are amazing!
violetskies7 1 points 2y ago
something that helps me is not bring on bar for long periods of time. maybe an hour or two, and then the play being switched up and rotated. but yes all that you can do is say you need them in that position and encourage them as best you can. unfortunately you can’t always pick and choose what position you’re put in.
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