So there’s this middle aged women who comes in the drive thru in the morning and she’s always extremely aggressive and hostile towards me. I only work mornings on Monday and this has happened the past two Mondays I’ve worked. The first time, she was on the phone with someone clearly not paying attention to me. She got very upset that I automatically didn’t give her any straws with her iced drink. She said, “can I get straws because you know it’s an ice drink with a lid.” She was very mean about it but I was respectful. There was no reason for her to treat me like this. So today, I see her again and this time, she cusses at me. She got extremely upset about the straws, cussed at me and drove off. My shift manager was right next to me and didn’t see anything about the situation at all. All she said was, “that’s mean” and went back to taking orders. I’m so sick and tired of giving all energy to this job and getting this kind of treatment back from customers and coworkers. I’m afraid that if this customer comes in again, she’ll be even more aggressive then the last time. Does anyone have any advice?