we have been out of dragon fruit inc a lot recently and we always say “we’re out of the berries so it’ll look a little different but it’ll still taste the same” and then they get the drink and look at it disgusted.. like what did we tell you??

Please just ask customers if the drink is correct??? Ignoring the time it would eat up to ask every single customer, people don't understand the menu or all the appreciations, they don't know that it's what they ordered only written sensible, or whether it looks right, ridiculous

bro i fucking hate it here so much oh my god

Uh the MDR without berries is clear ?? Lmao maybe you don’t know what you’re ordering?

The way this made me clench my jaw 😡 I have had multiple adult women throw tantrums because their no berry MDR isn't purple.

"The other starbucks can do it no problem, maybe you're just stupid"

BYE

What the hell did she think she was ordering??

Surprise Hannah it’s just mango flavored grape juice minus the radioactive colored “dragon fruit”

I had a customer order a MDR with no berries and she argued with us that the berries make a difference in taste. I’ve tried it with and without, it tastes the same either way

When our store is out of berries we don’t sell the drink. Way easier than the hassle. Also, corporate told us we can’t say “it tastes the same”.

We recently got a review of some guy being upset over the fact that we ran out of frap base(both creme and coffee) and in his review he said "how are you out of frappuccino base its only 4pm on a Sunday?!?!?!" like yess buddy we schedule the times in which we get a shortage of things, we are out of coconut milk too but thats okay. coconut milk is supposed to run out at 2pm and its 4pm so all good! sorry about the frap base, that one isn't supposed to run out until 7pm!

This is a failure of communication on the family members part and maybe (maybe) the staff. The girl just knows she got a wrong drink, which she did in a sense. Was the family member told the inclusions were out of stock (assuming they were)? It’s impossible to know. I don’t think this is review is unfair from the standpoint that she didn’t get what she was expecting and she wasn’t the one to order it. The blame is on the communication chain breakdown from the staff to family member (probably the family member). But also, Starbucks has been out of a LOT of popular stuff recently. It’s inevitable it will start negatively affecting reviews as people get modified drinks they aren’t accustomed to.