first off i’d like to say, you handled this so well and i’m proud of you for sticking up for your coworkers and yourself. i can tell that you’re great person and i’m genuinely so so sorry that you had to go through this ): you absolutely did not deserve it at all. it literally baffles me how older people can act this way and not feel one ounce of embarrassment. i hope you and everyone was okay after this!! sending you all of my love!! <3

Good job for keeping your composure and standing up for what is right. Racists assholes are seriously the worst.

Hey corporate. Your partners don't deserve this shit. Your "third place" is going up in flames. Do better.

Hey friend, random guy on the internet and former partner here, you're a fuckin trooper. That was an absolute nightmare to listen to and may you never experience that again. Sending good vibes, my dude.

Here's a reply to someone else I made. They asked what happened before this. This is sort of what happened. Again, I don't fully remember, this was literally maybe a 2 or 3 minute interaction. He ran out of the store so fast after he threw whatever he had at us.
Sure, yeah I was the one on register so I had helped him before this encounter, he started rambling about how he killed JFK, JFK Jr and MLK. Fine whatever weirdo. And I gave him his water that he claimed he needed RIGHT NOW and he went out side. Came back in orders a water and decaf pour over. He again shouts he needs the water right now. So I begin to fill up a cup and hand it to him, he starts speaking Japanese and Korean to the girls. They are 18. And both philipina. They didn't respond and their lack of a response angered him, he called one girl an oriental bitch for "being rude" by not understanding Korean or Japanese. He started shouting more racial slurs about them, but to me. Then he demanded a refund and so I started it and started recording. There was more said by him but the girls started crying so I didn't hear him and I tried to just get the refund. One girl ran to the back and the other girl hugged me for like 2 minutes. The sound of her cry will sit with me forever. That shit was fucking extreme. This may not be the best reply sorry I truly can't remember bits and pieces exactly how they happened

you handled this well but i’m so sorry this happened to you. this makes me very very upset and unfortunately this kind of hatred is heating up. i hope u guys are doing okay ☹️

I'm not sure if it was obvious or not, but I am Caucasian, and the girls I intervened for were Asian. The ones who got the worst of it. But thank you all for your kind words I didn't expect this. ❤

This is the thing I'm not excited for once I start at Starbucks. When I was at my old job(Chipotle Manager) I had the power to just kick people out when they acted unreasonably. Having to risk having managers who might not back me/my coworkers up isn't gonna be fun.

WOW I’m so sorry that happened to you. Some people can be so incredibly cruel

This is absolutely disgusting to hear. I’m so sorry that you had to deal with a racist asshole. He had no reason to bring race into anything, let alone say offensive things about someone’s race. You standing up for them is what I call being a good person, and not many people have the decency to do it. I applaud you, and I hope your coworkers know that they are appreciated!

YOU ARE AMAZING!!!!!!!!!!! I want to cry and give you a hug! I have never, ever, heard or witnessed a partner handle such a horrible person so perfectly. In my 5 years people were always so terrified to speak up about any mistreatment. You are a wonderful human and coworker this world has needed ❤️

Hope your sm and dm are not only supporting you through this experience, but also those 2 other partners affected by his shitty behavior. Old people are intolerable at this point, dealt with so many batty old fucks lately.

Can I ask what happened before this?

Good on ya! You did amazing and the right thing, it my not mean much coming from a random person on reddit. But I'm proud of you and what you did.

I almost cried listening to this. What a fucking asshole!! I would’ve walked out after that.... never had an experience this bad

I'm so absolutely fucking livid for you. Thank you for keeping your composure and standing up for your partners. I wish I could have been beside you to help. Keep being amazing.

Man's clearly got mental problems

You handled that with grace my friend. I’m sorry that happened to yourself and your partners, but I’m so proud of you for standing up.

I am so sorry you and your coworkers had to deal with this. If you haven't already I would talk to your SM or DM about refusing service if he come back

oh my god...this brought tears to my eyes, how can people be so horrible? you handled this wonderfully, thank you for standing up to him. I hope everyone at your store is okay

Ugh dude these people are out of control. Jesus I’m sorry

I am so sorry that this happened and I’m glad you recorded it. Much love. You don’t deserve this. 💛 Starbucks helps me lose more and more faith in humanity everyday.

You did the right thing

it's insane that we have to put up with behavior like this so often. i'm so sorry :(

I'm vibrating with rage after watching that. So fucked. Just so you know, when a costumer is acting like that, your not even obligated to give a refund. I totally get that sometimes its just the easiest way to get them out of your store, but you would also be well within your rights to tell him if he doesn't stop shouting that you will not be giving him a refund and instead be calling the cops. For me personally, its so much harder for me to let them treat me or my baristas that way and think that there will be no repercussions. Fucking assholes. This is why I feel so lucky to work at a store in a tightnite community. People keep their shit together a little more if they plan on seeing you the next day.

I’m sorry this happened to you he clearly lacks critical thinking and appears unstable.

Sending you guys so much love- I am so sorry you had to experience this. You are beyond brave for standing up to him, and for trying to educate him the best that you could- especially given the circumstances.

I’m so proud of you! What a racist asshat. Thank you for being an ally and standing up for your fellow partners. Corporate needs to listen up and DO SOMETHING because it’s way too much to bear this shit on the regular. Sending healing vibes, friendo ♥️

I'm proud of you I know this wasn't easy but you handles it well you are amazing don't forget to fill our your insident report so corporate knows what happened and you can get in trouble when he calls back later good luck💗

Highest respect to you and your partners, so sorry, these are the unstable people in our world that are so unpredictable, you were profesional in every way. Hope he never returns.

some people are awful, im so sorry you and your team had to experience something like that :(

You did exactly what you should have. I’m thankful that we are empowered as partners to refuse hateful customers. Our cafe’s rule is we tell you to leave nicely once..: after that we tell you to leave however we’d like 🙃

I am so sorry you had to put up with this omg

Sounds like so many people that come in every day. You handled it well. Try to take it easier for a little, if it'll help.

Bless you and I hope they trespassed his effin ass hate should not be allowed ever and definitely not with coffee 🥺 sending love and espresso thank you for fighting back

I don’t know if this will make me sound like an asshole but in my time I’ve learned how to calm down some men like this. I’ve found that older men that tend to hold more traditional values respond well to having an “man to man” with another guy and just pet the ego a little. It varies person to person but guys like this might hold the mentality that they must be strong so I would have calmly told him that he needs to “man up” and be reasonable. That might have calmed him. If not then thats why I’m not a shift after all this time I take the fall when I need to if it means protecting my team from people like that.

Okay but I think that calling the guy racist did nothing but escalate the situation. Even if he is you probably should have just given him his money back so he would leave. I mean once you got it out first of course. The guys being completely impatient and he's getting his way. Not saying that you handled it wrong or anything but I personally think that calling him racist was a bit unnecessary.