Does anyone else have a manager who pushes partners to connect with customers wayyyy to much??!!? I’m a super friendly person and am always nice and vibrant to customers but tbh I don’t like having full on conversations with customers while working. It distracts me and I can’t focus on the work I’m doing at the same time. My manager insists that the person on DTR be talking to the customer at the window THE WHOLE TIME. I find this so annoying because I really don’t have an issue talking to customers briefly asking about their day or plans for the week but making an effort to keep the conversation going and then immediately trying to cut the conversation off once their drink is ready is fucking awkward sometimes. Then of course there are situations like when a customer is irritated, on the phone or happens to be someone you know and don’t want to talk to. Don’t get me wrong, I love making connections with customers... but forcing to make a connection with EVERY SINGLE ONE is soo obnoxious. Every time someone is on DTR and they’re not sticking their head out the window it’s “why are you not connecting with the customer????!”