Maybe she meant to say carbs?

Lmao once my bf got Starbucks for his coworkers and one of them said she thinks hers was made with milk instead of half and half. And that she can’t have milk. And she was like my tummy will tell me later. I was like....she can’t drink milk but she can drink half and half...? Pretty sure that’s worse. How do people not know it’s milk lmao

Someone told me that half and half wasn’t pasteurized and your body can’t digest milk correctly.

To provide some context: the more fat content in milk, the lower lactose content there is. So what they were probably TRYING to say is that they can’t have milk with a lower fat content than half and half... but ew. Those are the choices you’re making?

Protip if you don't use it already-- aerate for less time, and when you reach temp take the pitcher and give it 2-3 small, sharp taps on the counter and let it sit for 30 seconds or so. You can then scoop most of the foam off in the pitcher before you pour. The foam will head and make a nice separation from the body of the milk in the pitcher.


You do have to steam a bit extra milk, just as a heads up.

I have had so many customers ask if we have chocolate almond milk??? Like almond milk flavored chocolate? And they refused to have normal almond milk with chocolate syrup...

Thank you now I have an answer for people

oh no.......

No way... really??

Like the $4 preloaded cards? I was still getting the paper cards 3 years ago before I left and they’d been discontinued for like 4 years before that. Not sure how they were still in circulation but maybe some license stores still had them.

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Really? I wonder why

yea that frozen water is a real threat

On reg one day I had a customer order an iced chai with a bunch of modifiers. This was back in the days of the sharpie. I was writing and keeping up, I thought, until I heard "no foam".

Confused, I paused and apologized thinking they had switched to ordering a separate drink and I'd missed the switch somehow.

No...they were ordering an iced venti this/that chai with no foam! They were trying to ask for no bubbles (where any bubbles of substance would come for, I don't know, that drink is not shaken or aerated in any way). But yes, no bubbles-- and she threw a fit when I tried to clarify. At that point the person handling the bar just sort of winked and asked me to hand the cup over and she went through the modifiers one at a time as she made the drink. That was literally easier than having me try and write an encyclopedia on the side of the cup. No lie!

edit: this also reminds me of an entirely different situation in an entirely different job in which a ten-year-old tried to convince me that they were allergic to pancakes, and could they have waffles instead. That was another favorite-- fortunately, they were very polite about it.

My best guess is they don't like the texture. But also, I know that a lot of people don't like it because foam means less overall drink. Like if you don't drink any of it, and the foam settles and melts, it will cause it to look only half filled. But if there is no foam, they get more overall drink.
Except people who get no foam cappuccinos. Those people can get out.

The thing about foaming is, if you do it long enough, it creates a velvety texture with the milk. I just assume they have never had a delicious, foamy latte and just prefer their hot milk now. Heathens.

Idk maybe people don’t like combatting through the foam to get to the milk? I feel like they think they’re getting more for their money or something, even though in my experience it’s not much and just part of having a latte.

The other reason I've run into is that some people seem to think less foam means more coffee.

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No, I don't understand it either, since it's mixed in together, but... \\shrug/

I *live* for foam but there was a partner at my old store who hated it - I think it was a texture thing. But I've also heard people say it makes them feel bloated, which i guess makes sense

Idk I know most people think no foam = more drink. Some people don’t care for the texture of foam. But honestly, foam is delicious imo.

Usually texture or the fact that a lot of places don’t really coach or care how the milk turns out and they are getting cappuccinos instead of lattes which is v different or the bubbles are too large and when you loose the creamy texture it’s just gross. I literally only get foam if I make it or I know the barista will make it right. To be fair though I also mostly drink iced to avoid this as well.

It's a texture thing for me, but I also hate the weird film on the roof of your mouth from any steamed drink that has any fat content, so I usually just get iced to save everyone the trouble.

Omg your one of the easy ones! My heat melt for people like you💕 I find it cute when someone comes threw and Apologizes for there order ahead of time and then just asks for it xtra hot and nonfat milk
If you guys only knew the drink request we get 😂

That’s Darwinism right there tbh

God someone ordered an EXTRA EXTRA wet cappuccino today god woman that’s literally just a latte

No

If I the customer can’t have milk they should have asked for non dairy milk like soy. Foam is literally milk with air bubbles in it. Y’all need to stop making excuses for being asses

I think I could be sympathetic to the customer if she hadn’t been so rude about it

No foam doesn’t mean non-dairy, all of the milks/non-dairy substitutes will foam when steamed.

This isn't about you don't make it about you