Hey y'all, 237 here (SSV). Last year in November i transferred to a starbucks because i moved. I came from a really high performing store (Customer connection score was almost 50, super clean store, consistent clean plays, etc.) I had no option but this one store i'm currently at (other stores shift teams were fully staffed).

I'm just struggling to find any sort of consistency every day i come into work. I am a closing shift and i come in at 1. The store is rarely stocked, MOP isn't updated, dishes are piled high, backups aren't caught up. Then i get a 5 play and it's damn near impossible to get caught back up within an hour when there's a line to the street. Partners are trained incorrectly with bad habits (DTO making cold bar drinks, window person getting food, you know.) Partners are unreliable and call off without consequence. They can barely hold their own in a position. No one cares to rotate any product correctly. Inventory management is an absolute mess, either we have way way way too much of everything, or we're out of everything. Cleanliness lacks and we don't have consistent clean plays all the time. Cash management is not updated consistently, milk counts are seldom done, counts are never done. My SM doesn't really touch on most of these issues, and doesn't really hold any of the shifts accountable.

I'm just at a loss as to what to do to help. Maybe a shift meeting, to address some issues? I've touched on a few of them (Especially deployment issues and baristas not being able to hold their own) but no one reinforces it. To me so much is going wrong where i just don't know where to start. I'm only one person and i want people to have a better time when they come into work. But if everyone isn't on the train we can't go anywhere.