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Starbucks Baristas: The daily grind

Full History - 2021 - 04 - 08 - ID#mn3w4i
9
New SM help (self.starbucksbaristas)
submitted by Active-Success-4772
I am currently leaving a job I wanted to give 20 years to due to shitty management.

I got a store manager position at my local Starbucks. My old team loves me. I know I have to earn my employees respect and trust. But I’m very nervous about it. As wanting to get into the minds of the people I joined Starbucks Reddit. As partners, how can your manager support you and what are some big Dos and Donts.

Anything will be helpful. I just want to be a good manager and my team know I 100% will have their back.
StarbzBoi 20 points 2y ago
Honestly... just BE ON THE FLOOR working alongside your partners. Too many managers use admin time all week to be off the floor and just leave their partners to suffer. Take your mondays to get the important things done but be willing to jump on the floor when they need help and maybe if you at a busy drive thru have a little admin later in the week for things so your not overwhelmed on Monday. Any partner that has a manager who works the floor with them if they are a barista or shift will have much more respect for you.
Active-Success-4772 [OP] 7 points 2y ago
Thank you! I’m someone who wants to be in the trenches with my team. I think that’s a good way for me to support them.
plushiequeenaspen 9 points 2y ago
SMs, especially outside hire SMs, need to recognize that sometimes shifts and even baristas can teach them too. A lot of SMs have this complex where they completely disregard advice, suggestions, and reminders of proper policy/standards just because the person talking to them is "below them." So basically, always be willing to listen, especially if you're an outside hire who has never worked at starbucks before.

Also, it's super easy to fall into the trap of pressuring people over drive times and customer connections. One of the biggest stresses for sbux is constantly having management nag about that. If your team is actually trying, even is scores are "bad," then acknowledge that. They need to know that you see the work that's being put in. Yeah sure you can always do better or be faster, but be the manager who says look at how we'll we're doing or how much we've improved.
Active-Success-4772 [OP] 3 points 2y ago
Thank you! And I will absolutely listen to all the advice. I have no problems with line level employees telling me what to do/ how to do things or asking them for help.
furry_shrimp 8 points 2y ago
Work every day part so you know what it’s like morning, mid and close. (My current SM only works 8-4 and it’s super annoying)
dazedandconfusedhere 5 points 2y ago
So I’m pregnant and a green bean

Every shift I work with my SM/ASM, they check in on how I’m doing and feeling, and ask if there’s anything they can do to support me, both with being pregnant and being new. But the biggest thing is that it’s genuine - I can tell they’re not just asking because they have to, but because they want to support me and make sure I’m succeeding.
Active-Success-4772 [OP] 3 points 2y ago
Thank you so much! I do truly care for my team. I will always have their back. I have zero tolerance when it comes to cussing at my employees. ( I used to be a customer service manager ) and I don’t know when people got the idea that retail and food service workers weren’t people. But I put old people in check if they raise their voice or cuss at my employees. I always ask them about themselves not just the work they do for the company.
Active-Success-4772 [OP] 4 points 2y ago
My store manager never closes I even brought to his attention, and that the other managers didn’t think it was fair. It never changed.
arianamar96 2 points 2y ago
Don’t set unrealistic expectations or else the whole store is gonna want to quit currently so many baristas are planning to quit my store and I might quit this month since I already did a interview for a different job and they might offer me a job. We aren’t robots, we shouldn’t be berated and we can’t do the job of 2-3 humans.

Another thing I would say is properly staff. Sometimes it’s not about how many hours you give a barista because most baristas are college students that only need to work like 20 hours it’s about having the floor properly staffed. If the floor isn’t properly staffed help on the floor but don’t be negative towards the employees trying to keep things in control acknowledge that they are doing what they can and just leave it at that.

Another thing is help your partners grow in whatever they are seeking to grow in. For some partners it may be more simple because they already want to be shifts or managers so they want to seek that growth but even for other partners maybe you can set a certain goal with them but also be supportive. Maybe a partner wants to go into an art field so what if you make them draw a sign promoting certain things, it will make them feel like they are still growing in the company even though they don’t plan to move up. Or let’s say it’s a goal for someone to go on a healthy diet help them come up with suggestions for healthy choices to customers at the store that promote health and taste great. Sometimes growth in the company isn’t only base on position but also personal growth.

Also, ditch the pizza parties, a lot of managers still don’t get this, pizza parties aren’t what would improve employee morale telling them to work more just for a slice of pizza or two is not really motivating, but you know what is, a manager who stands up for their team, demands better treatment, hours, pay, etc. Even if the manager doesn’t always succeed in this, a manager who does stand by their team would definitely have the respect and would be encouraging for others to work harder for him.

Also, don’t be buddy buddy with everyone. Yes you can be friendly and treat everyone with respect but don’t start having that preferential treatment and bias. Manage everyone like equals. Don’t go berating the barista who is working really hard but then favoring the barista who does nothing just because they kiss ass or happen to be your friend
Educational_Love7618 2 points 2y ago
The fact that you’re already being vulnerable and asking others for help means you’re already an amazing SM.
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