I think the last time I can remember having enough baristas on the floor to include a CS role was.... Before this last holiday season. The poor barista who gets stationed on front past like 1pm has to also be warming, prepping, dishes, and restocking and it's definitely ridiculous. I don't understand what's going on. I'm a 2 year partner, half of which I have been a SSV until this month (stepping down for mental health issues) and I've never been in a situation where our store is far exceeding our sales projections from last year but corporate is apparently saying we don't earn enough labor... Like I just want to be able to have a CS like we're supposed to have.... If Starbucks cares so much about their customers, give us back our hecking CUSTOMER SUPPORT barista role.

Global pandemic dude. All of a sudden company thinks it’s making less money even tho we are somehow fucking “essential” and open still. So they start cutting hours here and there. You might not have felt it or your team but some people in my region went from 40 hrs a week (most of us are adults who don’t go to school Bc yay ninties babies we followed our dreams and ended up at Starbucks) to like 17-24 hours a week. Then all of a sudden nobody was good enough for a while and just picked us off like clockwork every two weeks one or two people would quit from management pushing and taking too much or getting fired over saying fuck by the lockers Bc they dropped full rtde crate on their foot. They’re trying to work as few of us as possible and pay us as little as possible all while somehow meeting their unattainable standards

When I started back in August we ALWAYS had a full staff. Up until mid October when 3 people out in their 2 weeks. We had another 2 walk out, and 4 more put in their two weeks since January. Not entirely sure why my store is dropping baristas like flies but I wish my SM would hire more people who will actually do their jobs, because quite a few of our newer hires just stand around on their phones

I’m the Assistant manager at my store and me and my manager have been working at least 6days a week pulling 50+ hrs every week just so our little green bean high schoolers don’t kill over 😅 this has been going on since February

Literally same. CS is none existent at this point and the job is draining me 100000%. I’m using my paid time off to take time off in May because I’m over worked and it is effecting my mental health because my store makes me the bar person because no one is as fast as me which sucks because it is so draining to be the only one making drinks for a 8 hour shift

Well, there was the severance package that they offered to the partners last...March? April, may? Something like that. All the good staff left. Then immediately after that was a hiring freeze. Not sure how long that lasted but it basically gave our SM no time to hire for the holidays. All the staff we HAVE hired have been awful. Plus, the SM’s and ASM’s in the area have been tasked with hiring for two new stores, meanwhile we are still short staffed and working block schedules. I’m so tired. One of our SSV’s transferred to one of the new stores, one just quit, and now I’m quitting as well. I just can’t take it. I’m sick right now and had to work two days while I was still in the absolute throws of it, wrote “No” on the covid check in log for “meets requirements to work” and our DM didn’t care at all. Lol.

Around last fall honestly, at least in my district. Feeling hella gaslit by my DM who says that our labour is fine. Was averaging 20-25 hours with pretty open availability. Now that half of the staff at my store is off in quarantine because of covid exposure, I'm getting 40 hours (holy shit!!! ) .

*laughs in tarbux*

I got hired on March 1, by week 2 I felt like I was there for years. Idk what it was, but it coulda been the combination short staff, call outs, spring breakers, under scheduling....who knows. Not sure it’s worth it.

This hasn’t actually happened to us yet... we still have plenty of people.