“You ordered an iced triple espresso in a Venti cup with milk, not an iced venti latte; you get a splash of milk. Don’t like it, learn what a MENU is for. Words have meaning!”

“You’re not the only person who’s ordering Statbucks at 7:30 in the morning [especially for weekdays]. You’re not special. Wait your turn like everyone else.”

(When I’m on bar and it’s the AM rush) “Do I look like I’m making food? No?! So stop asking me about when your cake pops will get here”

"Read the fucking sign. Did you not pass kindergarten?"
When they walk in past the sign that says the store capacity and they exceed it and then are confused and complain when I tell them to wait outside.

"Don't call me a thing lady. Also; Its not my fault we're out of mango dragon base. Lots of people order it we run out of popular things sometimes."

For context, she said to my shift supervisor"That thing over there was rude because she said wait while they're making me drink.."
(I said we'll have your drink right out and procecced to take the next order like?!)

Every single time someone tells me “you’re gonna give me a... *drink order*”, i have a very strong impulse to say “no im not”

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“i only have 2 hands” when a customer started immediately yelling at me “where is my drink???” when i handed them their food items first, drink on the counter next to me.

oh wait, i did say it... 🤪🤪

Instead of saying: "you were treated that way because you were throwing a loud disruptive tantrum about something outside of our control" I said: "I'm sorry that you had a bad experience"

so i have to give context.
the customer was getting mad that his mask wasn’t staying on over his nose after i asked him to keep it up
the customer said: “u wanna hold this mask up for me?”
i just ignored and reconfirmed his order but i wish i could say “sure i’ll hold ur mask up but do u want me to hold ur hand too?”

"We closed 10 minutes ago, if you're so picky about your tea, make it yourself at home; it's cheaper anyways." Like, sorry we ran out of green tea (because we closed) and I'm not sorry you drove all the way from different starbucks to come to ours.

them: “why is it so slow, are you taking all the orders too?” (im doing solo drive)

me: “yes I am running this entire drive thru by myself”

them: “you guys must be understaffed why is nobody doing anything about this?”

i wish i could have said: “NO SHIT SHELOCK WERE UNDERSTAFFED. WE ARE LITERALLY HIRING EVERY SINGLE PERSON THAT APPLIES WHAT ELSE DO UOU WANT FROM US? ME AND MY 4 FAV COWORKERS ARE CARRYING THIS ENTIRE STORE ON OUR FUCKING BACKS.

thanks for coming to my ted talk😤🤬

“you’re the only customer i dread seeing and you make me so uncomfortable; also i’m not your friend and i will not give you free shit” to the creepy asshole regular who comes in the evening and always tries to get free stuff from baristas and customers while being rude to both. almost forgot to mention he likes to sit on our patio near the window to look at the female baristas 🙃🙃🙃