i get this. i’m usually on dto alone and anytime i even remotely try to help out my baristas on bar, i get yelled at by my sm. and if i just stand there, i get complaints about how i could do something. good luck to ya, i hope it gets better love

The best way to handle supervisors like this is literally ask them this question. After the situation is over go up to them and ask how they would have liked you to handle the situation, and if it contradicts what you have been couched on, tell them that too. It forces them to actually make up their minds about what they want from you, and if different supervisors are coaching different things, it brings it to their attention as well.

This is such a mood. You’re clearly here to do your best and support your fellow team members. Simple kindness toward one another goes a long way, you and I know that to be true ❤️ With my store set up, we leave front customers to whomever is on front/warming/customer support, so that our DTO is focusing solely on the conversations with drive through customers. That being said, it would be totally appropriate to leave your post to do something like grab a mobile order to bring it to drive. 😊 Just my two cents based on the way my store operates!

You just got to be up front with them. This didn’t happen at a Starbucks but at a restaurant I used to work at. I was The dishwasher. But it was so busy my manager asked me to seat people, take drink orders, clear tables, prep more food, and shine silverware because my wait staff was “too busy” of course I did this because I’m a good and helpful person. But I still had to do my dishes. It went on for a while and I stopped doing as much to help out because it was exhausting. my manager screamed at me. “Why am I paying you all this money if shit isn’t going to get done” I just looked at him and said. Tell me what My job is. I believe I’m THE dishwasher. But if that’s not true let me know and I will only do That! he shut up and we never had that conversation again. I started working at Starbucks a couple months later. You do You man.

Did you not have anyone on support?

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Honestly whenever I’m on drive I always try to support my fellow baristas. I’ll take an order up front and even hop on bar if needed, if a shift or sm were to tell me to go back to my position I’d tell them that said barista needs help and so I’m making some drinks because they’re overwhelmed. They usually don’t say anything and let me do my thing. It just sucks when partners don’t support each other