I thought it might be funny to see things customers say about the specific store I work at, but seeing a random person specifically call me out by name and say I was rude is really making me feel awful.

Not trying to defend myself, but this is just the situation, that I do remember pretty clearly. I was on cafe bar during peak and was swamped with mobile orders being printed like every couple seconds. A customer came to pick up her drinks, and I handed them out to her. But the customer was upset about the way I spoke to her when she told me she wanted a venti and not a grande. I told her the sticker said grande so she only paid for a grande. And she told me that she was willing to pay for a venti, but she didn't want a grande. I told her there was nothing I could do right then, and to go to the front register and ask to pay for the difference.

She called me very very rude in the review, and the way I remember the situation is just that I was stressed and overwhelmed and upset and I couldn't understand why someone was asking me to process the price change on her drink that she ordered incorrectly when I had an endless queue of drinks and a full cafe.

But also, I am upset at myself because I know I'm not always great at plastering on a kind and pleasant smile, voice, and attitude when I feel like I'm drowning.