not my store but my local ones partners wear nail polish :( jealous but also grossed out a little hahaha

I got a compliment on my mauve colored raincoat at the DT yesterday morning. I was only wearing it after getting splashed by people's windshield wipers on full blast.

I also always shake (unless it’s no ice, no water). Many of our baristas don’t shake the teas and refreshers. One of our SSVs will periodically do a blind taste test with them to show them the difference.

Many of us wear leggings. Strangely, we’ll get called out for hoodies though.

using VSC for everything that says foam, whether it’s VSC or not. they don’t even know some foam is made with nonfat. now customers expect vsc on everything

People in my store aren’t shaking the refreshers 100% of the time.
They don’t taste the same if you stir vs. shake them.

People aren’t aerating milk properly, either. I know because I was dumbfounded that I didn’t know how to do it right.

People aren’t checking fridges on CS cycle, if someone needed something it was relayed from bar via headset.

SM is now present much more and I’m learning that we were not doing *a lot* of things properly.

People give my SM the “correct response” when being coached because she’s intense and strict. Coaching sessions are intense. Everybody flinches and tries to just agree to whatever she says or wants to hear vs. what she deserves to hear. What she deserves to hear is the truth and have operating procedures nailed down. She deserves to be understood.

I’m the only one who will ask questions and engage with her feedback, respectfully.

I realized recently she honed in on me because I don’t say what she wants to hear, I say the truth and what she deserves to hear and try to listen and understand her fully. For example: I won’t say “Ok, I understand.” If I don’t *fully* understand.

I’m not disrespectful with it at all...but it was laborious to explain to her the things above that were happening and this was why I was making errors. People say “OK, sure” but aren’t actually doing or understanding what she says.

I’m not sure if she’s aware people do that.

I use active listening strategies at work. It’s supposed to be a strategy where people feel heard, validated and understood. It requires reading non verbals and such. It’s supposed to be healthy and in this situation it seems like it’s not working like it’s supposed to. Which was causing major communication issues between myself and my SM.

Not telling her what she needs to hear results in these errors above being glossed over and the full disciplinary weight falling on my head who wasn’t trained properly and doesn’t know any better or that I was even making a mistake in the first place. She doesn’t like that. Once she personally coached me on aerating milk, I understood it. I felt like it wasn’t fair nobody else was tested like I was but I definitely know how to do it right, now. The pressure was intense and I felt like my head was on the chopping block.

That’s my opinion on why things are partly messed up.

wearing sweatpants and ripped jeans and regular shoes (vans, nikes, etc). just a lot of dress code stuff

Still use the old CS cycle.... and use a a CS (usually our ssv) during go mode for peak....

Consistently signing out of registers and using drawer tags 🙃 People at my store feel like it’s no big deal, but I handled pretty large sums of money at my old job, so I feel that same pressure for accountability.